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Thu Dec 3 2015 08:29:27

Seller Finds eBay Promotion Deceptive

By: Reader

Sponsored Link

Dear Ina,
eBay sent out a Final Value Promotion offering a maximum of $10 Final Value fees for sale occurring from 6:22 AM PST on November 23rd until 11:59 PM om November 30th.  

I sold an item for $795 this morning, 11/25 but eBay charged me $73.17 for FVF! They claim in a hidden page NOT shown anywhere on their Promotion page that this offer ONLY applies to listings created AFTER they started their promotion!  

When I pointed out that MY sale occurred upon my CREATING a new "Black Friday Sale" today 11/25, once again, eBay's sneaky underhanded customer support told me "Oh...but we won't count your Store's Mark Down Manager Sales Promotions even though yes, technically, you did create a new listing today!

Nowhere on their so called "OFFER" page does it say that you have to totally create a whole new listing either, nor does it state that your new Store Special promotion listings won't qualify! Talk about BAIT & SWITCH!! They told me "Oh, well, yes, we didn't put it on our offer page, you have to go and look further for more details!" 

Anyone out there who is an attorney who would like to take them on over this?
Joey




Comments (9) | Permalink

Readers Comments

Seller Finds eBay Promotion Deceptive   Seller Finds eBay Promotion Deceptive

This user has validated their user name. by: Rexford

Thu Dec 3 11:05:11 2015

Typical eBay. In eBayland greed trumps honesty and fairness.

Seller Finds eBay Promotion Deceptive   Seller Finds eBay Promotion Deceptive

by: 1beck3 This user has validated their user name.

Thu Dec 3 12:00:01 2015

Pretty sure this is the same promotion you're talking about and, in the section "What is this Promotion", in the first sentence it says, " Sellers who activate the offer and then list in the fixed price, auction-style, or auction-style with Buy It Now format, pursuant to the terms and conditions set forth herein, will pay maximum final value fees of $10 per item ("Promotion"), that were created during the Promotion Period, as defined below. 5-, 7-, 10-, and 30-day listing durations are included."

Think I received an invitation like this in June, too. Seems pretty straight forward, it's no different than when they offer "free listings", they're not going to retroactively reimburse you for listings you were charged for (if you were in the first place) if you created them before the promotion started. If you're over the age of 12, and don't know to read the fine print and click on every link in a promotion, your bad.

But, as always on this board, "ebay is stupid b/c *I* don't do my due diligence!"

Seller Finds eBay Promotion Deceptive   Seller Finds eBay Promotion Deceptive

by: Susie This user has validated their user name.

Thu Dec 3 12:25:49 2015

Maybe we received different emails.

I received the same/similar promo offer, and I thought the parameters were clear enough when it said the FVF discount was for new listings only, those created within the week specified. It was intended to encourage sellers to list more expensive items. I even ended a couple of my more expensive items and listed them again as new to take advantage of the promo. I didn't see anything that included Markdown Manager.

Is it possible you thought ''listed for sale'' meant putting items ON sale?

Seller Finds eBay Promotion Deceptive   Seller Finds eBay Promotion Deceptive

This user has validated their user name. by: Marie

Fri Dec 4 02:33:32 2015

Joey, I know it is frustrating, but I think you  just misunderstood the rules of that particular promotion.

It is true that Ebay is greedy, but in all my years selling on Ebay, they have never had a bait and switch type promotion.  I know some have accused them of it, but it usually boils down to a misunderstanding or misinterpretation of the promotion rules.

Seller Finds eBay Promotion Deceptive   Seller Finds eBay Promotion Deceptive

by: maxmad This user has validated their user name.

Fri Dec 4 09:00:07 2015

Absolutely everything that ebay says, is twisted, and warped in some way,  

All you have to remember is Just one simple thing, they are in business for themselves only, and their only goal is to take as much money from you as humanly possible,, think about it long and hard before you click to agree.  

Seller Finds eBay Promotion Deceptive   Seller Finds eBay Promotion Deceptive

This user has validated their user name. by: Marie

Sat Dec 5 02:41:59 2015

@maxmad

I get that you are angry with Ebay.  They give us many reasons to be concerned and complain.  But sometimes it is the seller that is at fault.  Ebay does a pretty good job on listing the rules and requirements on the promo emails.  It is not Ebay's fault if the seller does not read those rules or misunderstands them.  They are pretty clearly written.

I'm all for placing blame where it belongs.  And Ebay does a whole lot of things wrong from my point of view.  IMHO the promo emails do spell out what the promo is about and how it works.  It is a seller's responsibility to review the requirements.

Seller Finds eBay Promotion Deceptive   Seller Finds eBay Promotion Deceptive

This user has validated their user name. by: Al G

Mon Dec 7 08:32:21 2015

I look at all the promo offers I would take advantage of with trepidation.

That's because I read the terms & conditions a worry that I missed something important, or worse, eBay just changed the wording so it looks like the 'normal' type of offer, added a more excluded categories, must offer free shipping, etc which would negate the offer for me.

Very stressful to see a promotional offer in my inbox. But, hey, if the shoe fits, I'll wear it.

Seller Finds eBay Promotion Deceptive   Seller Finds eBay Promotion Deceptive

by: comet This user has validated their user name.

Mon Dec 7 15:27:22 2015

I do think that MOST ebay promos and rules are so poorly written so as to be as confusing as possible so ebay will benefit FROM this.  Deliberately or not.  

Bait and switch?  I suspect that many finer minds than we humble few here have looked at this and concluded ==no.  

Confusing?  Yes

Annoying?  Undoubtedly

Illegal?  Unproven

Seller Finds eBay Promotion Deceptive   Seller Finds eBay Promotion Deceptive

by: Toledo Maude This user has validated their user name.

Tue Dec 8 11:21:28 2015

Most of eBay's promotional gimmkics have little impact on me.  

''List 2,000 new items in the next 7 days''.  How about in the next 7 years?

Discounts on final sales fees if the selling price is over $$$?  100% of my items are under $$$.
Silly me, I did not sign up for that promotion.

Several months ago, eBay had a promotion for discounts on any amount of final sales fees.  That saved me a few bucks.  But the promo was over and done with few items selling in the short time period.

But!  But!  But!  I was pleased and surprised this week to see a credit in my eBay account for the screw up last month (or the month before) to compensate sellers when ''on sale items'' did not end as scheduled.

If the credit ever came, I anticipate a few bucks refunded.  I was pleased to see
the refund three times what I had hoped for.  

Early Christmas bonus from eBay to compensate for NO Christmas sales.

EBay giveth and eBay taketh away.  



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