EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Wed Nov 4 2015 16:49:41

eBay Diverts Jewelry and Clothing Shoppers

By: Reader

Sponsored Link

Dear Ina,
Not sure if this is a new one but suspect it is. While researching items I am thinking of selling, I clicked on the tab "jewelry & watches" under "all categories". To my surprise, instead of going to j&w, eBay sent me to "clothing, shoes & accessories."

As you can see, eBay is emphasizing FASHION and Wish Bigger Holiday shopping. By the way I received eBay's email the same day pushing their Wish Bigger Holiday campaign.
 
If eBay is going to divert EVERY click a shopper makes to their exclusive preferred sellers and their Wish Bigger hub, sellers should expect a very bleak holiday season. Here is what Hal Lawton, senior vice president of eBay North America had to say:
 
"The Wish Bigger campaign is about exceeding expectations for the season by offering bigger deals on bigger brands and bigger selection. We are using the POWER of eBay's global marketplace to enable people to shop, sell and give in new ways this holiday. We have a unique opportunity to celebrate the traditional retail milestones, but to also create a new calendar based on what WE KNOW eBay shoppers and sellers need."  (focusing on eBay's use of the words We Know and Need)
 
It used to be a shopper could click under "all categories" and then clicking on one of the departments from the drop down menu would automatically take you to all the sublets of that particular department. Not anymore. Here are examples of eBay's intentional directs:

1. All Categories>jewelry & watches>clothing, shoe & accessories displays FASHION and Wish Bigger

2. All Categories>Jewelry & watches>Jewelry & Watches (see screenshot) Shows Daily deals, Featured Shops and then a list of Shop by Department. If you want to see what you actually want you have to keep scrolling and clicking.

3. Searching using keywords in the title bar did bring up some items but I was unable to dig further. On the left side categories list, vintage jewelry and actually MOST jewelry categories were missing. The ONLY categories shown were Fashion Jewelry, Handcrafted & Artisan and Asian Jewelry.

In those categories were tons of eBay's exclusive collection sellers and Chinese cheap crrraapppp. Looking under more or other categories DID NOT bring up vintage and only showed a couple more unrelated jewelry categories. This made me think if I should revise my antique and vintage items to one of these other categories.
 
This number 3 actually led me to the number 1 & 2. All of this is making my head spin and probably yours with my wordy explanations. 

It did not matter if I was signed in or not on eBay and using different browsers.
 
This particular search was for jewelry and I did not search in other categories but I am guessing ALL categories are going to be affected. 

eBay is also recruiting sellers along with shoppers through their Wish Bigger campaign to last until January 1 (and then be dropped like a hot potato). I am suspecting most new sellers will sell little to zero and eBay is using this cheap trick to make them become shoppers. Of course, eBay will ONLY show them what WE KNOW what they NEED.
 
Sorry for being so longwinded. Thank you again Ina for all you & David do. It is so much appreciated.
L.

From the editor: You can try this yourself by clicking on the drop-down menu "Shop by category" (to the right of the eBay logo at the top of the eBay homepage). Click on the hyperlinked "See all categories" to be taken to this page.

If you click on "Clothing, Shoes & Accessories" or "Jewelry & Watches," you are taken to this page, where it's a mix of items from both categories. And clicking on say, "Jewelry," leads you to a page featuring items from select branded sellers.




Comments (15) | Permalink

Readers Comments

eBay Diverts Jewelry and Clothing Shoppers   eBay Diverts Jewelry and Clothing Shoppers

by: thedefinitionofinsanity This user has validated their user name.

Thu Nov 5 00:17:18 2015

Well, that could very well explain why I haven't sold anything (fine jewelry) on eBay in over two weeks. Just know that I'm a buyer, too, and I won't buy one thing from them this Christmas. Sheesh!

eBay Diverts Jewelry and Clothing Shoppers   eBay Diverts Jewelry and Clothing Shoppers

This user has validated their user name. by: ManInTheBox

Thu Nov 5 00:45:06 2015

We are all marionettes to Ebay...

eBay Diverts Jewelry and Clothing Shoppers   eBay Diverts Jewelry and Clothing Shoppers

This user has validated their user name. by: ManInTheBox

Thu Nov 5 01:44:36 2015

Sorry folks - to be clear, I'll re-phrase this comment:

To Ebay, we (sellers a/o buyers) are all (simply) marionettes.

eBay Diverts Jewelry and Clothing Shoppers   eBay Diverts Jewelry and Clothing Shoppers

This user has validated their user name. by: Rexford

Thu Nov 5 06:47:06 2015

If this is indeed purposeful on eBay's part and not some glitch, it is incredibly foolish on their part.  The numbers of folks whom I have talked to over the past few years who have told me that they can't find what they are looking for on eBay so they went straight to Amazon is staggering.

eBay Diverts Jewelry and Clothing Shoppers   eBay Diverts Jewelry and Clothing Shoppers

This user has validated their user name. by: ByteMeEbay

Thu Nov 5 07:55:58 2015

More like a carousel. Round & round you go, w/o going anywhere. Left side cat. search doesn't even mention jewelry (Fashion). W/o a keyword in search, you get a merry go round. Right side filters under jewelry are a mess of sub cats that, eventually default to highest first. Click, click, click is the sound of hooves trying to get off the ride. If you don't know what you want, that's what you get. With all the filters, the most on the net (sold being the best for sellers) it is still hard to find the exact item I've listed, using general keywords. The defaults are most frustrating, for mid range pricing, forced sub category and millions of listings, just enter a word and start a new roller coaster ride with more filters that make even a seasoned searcher dizzy. It is the difference between shopping & buying.  

eBay Diverts Jewelry and Clothing Shoppers   eBay Diverts Jewelry and Clothing Shoppers

by: Dr Bev This user has validated their user name.
Web Site

Thu Nov 5 09:51:38 2015

Traditionally, jewelry is ''the most given gift,'' especially at Christmas.  
Making any kind of jewelry difficult to find on eBay is foolish.
Recently I searched for a  blue rhinestone bib necklace.  Surprisingly, I got 11 pages (200 items per page) of results.
Unfortunately, 99% of the first 8 pages were repetitions of the same few items from China, Hong Kong, and a few from UK - over and over with the same photos and items, just minor changes in price.  Starting at 1 cent,  with free shipping.
Beyond irritating were the facts that they were not  bibs, mostly not rhinestones, many not blue and not even necklaces.
I persisted just to see what I would find, but it was a big waste of time otherwise.  I bought nothing.
Not the first time.

eBay Diverts Jewelry and Clothing Shoppers   eBay Diverts Jewelry and Clothing Shoppers

by: PattyR This user has validated their user name.

Thu Nov 5 10:41:27 2015

Enough of eBay this close to Christmas and they are still playing with ''I no what you are looking for. My crystal ball is lite and ready to tell you. Like Hokse Pokse. Before I list I look up some close, and eBay thinks I want one, Wrong it's a search. The other day I sold a pair of shoes and on my Face Book page pops up are you still interested. eBay is all screwed up and Christmas is going to be bleek in sales.  

eBay Diverts Jewelry and Clothing Shoppers   eBay Diverts Jewelry and Clothing Shoppers

by: RCL This user has validated their user name.

Thu Nov 5 13:09:21 2015

My sales of antique jewelry on Ebay dried up two months ago completely. Overnight. This might have something to do with it. I don't know.

eBay Diverts Jewelry and Clothing Shoppers   eBay Diverts Jewelry and Clothing Shoppers

by: comet This user has validated their user name.

Thu Nov 5 14:07:30 2015

Sheesh--and here I was all ready to LIST some antique jewelry!  Thought I was better off saving this stuff for the Holiday season.

Well THAT was a kick in the head!  Callllling ETSY!!!!!!

I noticed this "redirect"  come up over the past few weeks--and indeed just yesterday I got it when looking to get comps on a pair of snow board boots.  On the left hand side the catagory FOR Snowbaord boots did not even SHOW UP---even using the brand name and the word "Snowboard boots".  What DID show up was some video games and some DVDs with the word VENGEANCE in the title--the model name of the boots---and when I scrolled PAST many of these I finally SAW  actual BOOTS.

This did not change after I clicked out of the absurd Best Match (which is the default here and seemingly NO way to NOT have that come up FIRST on EVERY search!)  and into the other options.  

This is beyond frustrating and if I had a STORE--I would be calling the States Atty Generals and a lawyer.  This is FRAUD and SUPRESSION.  Restraint of Trade comes to mind.  

Why DOES ebay sabotage itself?  If I don't SEE what I am looking FOR when I go there--I am outta there---fast.   If I don't see that "Blue Rhinestone Bib Necklace"  as the above poster mentioned--I am HIGHLY UNLIKLEY TO BUY A PINK NON BIB NECKLACE MADE OF AGATES.

Willfully stupid is what I think of when I think of these decisions.      

eBay Diverts Jewelry and Clothing Shoppers   eBay Diverts Jewelry and Clothing Shoppers

by: Tiffee Jasso This user has validated their user name.

Thu Nov 5 17:06:38 2015

Yes. I saw this when I was looking for a necklace. I was taken to a page that had jewelry for sale off Ebay. Most of the jewelry was China based sellers, but they made sure to hide that fact from Ebay.
I really no longer care what or how Ebay does stuff. They are no longer a viable market for small AMERICAN sellers.  

eBay Diverts Jewelry and Clothing Shoppers   eBay Diverts Jewelry and Clothing Shoppers

by: Tiffee Jasso This user has validated their user name.

Thu Nov 5 17:07:22 2015

Sorry I meant they hide the fact from buyers, not Ebay.

eBay Diverts Jewelry and Clothing Shoppers   eBay Diverts Jewelry and Clothing Shoppers

by: comet This user has validated their user name.

Thu Nov 5 17:34:38 2015

As @TIFFEE says--a lot of these sellers are not REALLY in the USA-what they do is set up some sort of fast packet shipping that they funnel thru their Jersey or CA addy's after YOU order it.

I know it is VERY hard to avoid stuff from China---in fact an (Asian!!!!)   phone guy got mad at me the other day for saying I was going to buy a phone case online---because; as he said---they come from CHINA!  Well duh--but--if I go buy a case HERE that costs almost as much as the PHONE---it is STILL FROM CHINA.  And not nearly as interesting as the cases I can get online.  Virtually ALL of the cases I saw in the USA were either OtterBox--too big for me---or some sort of bland black or maybe two color "defender"  case.  Whereas from China directly I can get almost any design I might want--in several formats (hard, soft; combo) for a few bucks in a few days.

Do I LIKE doing this?  No==but then again--if I can't GET what I want HERE--why should I get some distant 10th "choice"  of designs and materials?  (Full disclosure--I went to the Mall and looked at these cases--and they are so bulky they barely fit in my pocket.  So==-not useful to ME)

I "get"  that American sellers do not want the burden of this stuff that goes in and out of fashion so fast--and that they are not making in their own factory.   But--when we LOOK for things that DO exist in America and we are DENIED the chance to DECIDE where we want to buy things FROM---then there is a problem.  And when ebay DELIBERATLY sends a potential buyer AWAY from certain sellers--thru no fault of the sellers own--this is restraint of trade.    And should be treated accordingly  and legally.  

If any one can grab screen shots of this--since trying to update to Win10 I can't DO screen shots---ugh---I would be happy to see if I can FWD them to the NY Atty General;  I live in NY and might get more respect this way.

NY Atty Gen announced today he is taking EXXON on for denying climate change research---and taking on "Pharma Bro"  also.  We like this guy!    

eBay Diverts Jewelry and Clothing Shoppers   eBay Diverts Jewelry and Clothing Shoppers

by: Bidonmine This user has validated their user name.

Thu Nov 5 18:28:54 2015

Why doesn't Ebay realize that every time they do something like this, it forces more and more sellers to look around the internet for alternative ways to sell. Short term profit for Ebay, long term failure for Ebay.

eBay Diverts Jewelry and Clothing Shoppers   eBay Diverts Jewelry and Clothing Shoppers

by: comet This user has validated their user name.

Thu Nov 5 18:35:15 2015

@BIDONMINE--IT's not even a "short term profit"  to ebay--I would put money on it that they are NOT making the money they COULD be if they only SHOWED ALL of the listed items.  They might be making more from some select group of their fave sellers--but NOT on the site as a whole.  

And--jewelry is one of THE most troublesome items TO sell on ebay!  Not only for the small seller either.  I see plenty of larger sellers with tons of bad FB and complaints--is it really WORTH it? Would YOU trust them?  

eBay Diverts Jewelry and Clothing Shoppers   eBay Diverts Jewelry and Clothing Shoppers

This user has validated their user name. by: IDKwhoIare

Sun Nov 8 10:53:14 2015

As a jewelry maker/seller this topic caught my eye quick.

Between the site malfunctions of late, slow-to-no sales AND adding this news to the mix; I feel my decision to close my eBay store this month and concentrate efforts elsewhere really is the best decision I have made in months!

All the respondents here have great points, but sadly, logic & common sense has not been part of eBay's repertoire in a long, long time. Sigh.

If nothing else reveals loud & clear that Wenig & company are trying to blow sunshine up our skirts and outright lying about getting back to valuing and treating small sellers well, I don't know what does.

Just one more indicator that they have not & never will change course.

At one time I at least thought I was a Remora to eBay's shark...it was a symbiotic relationship that paid. What were crumbs to eBay were meals for me.  Crumbs are now far and few and the shark is eating us - no doubt about it.  



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.