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Tue Nov 3 2015 07:37:06

Forget eBay Seller Ratings - Product Ratings Get Traffic

By: Reader

Sponsored Link

Dear Ina,
Can you reach out to eBay and ask why eBay doesn't push the product reviews rather than the seller reviews? From what I've read about SEO, it seems to me that the reviews on products would help to provide better page rankings, unlike seller reviews that that don't do much.

Ideally I think that they should:

- Leave DSR's in place

- Get rid of the Feedback Ratings as they can be detrimental to our sales AND eBay's sales

- Replace "feedback as a seller" with product reviews

Let me know what you think,
Steve




Comments (15) | Permalink

Readers Comments

Forget eBay Seller Ratings - Product Ratings Get T   Forget eBay Seller Ratings - Product Ratings Get T

This user has validated their user name. by: toolguy

Tue Nov 3 11:46:05 2015

That would be out of the box thinking for eBay that's for sure.

It just might work!

I would sign up for beta testing that as a seller. . .

Forget eBay Seller Ratings - Product Ratings Get T   Forget eBay Seller Ratings - Product Ratings Get T

by: sasikat9 This user has validated their user name.

Tue Nov 3 12:30:32 2015

I think its to early in the morning for you and you need another cup of coffee or kool aid.

Forget eBay Seller Ratings - Product Ratings Get T   Forget eBay Seller Ratings - Product Ratings Get T

This user has validated their user name. by: Ming the Merciless

Tue Nov 3 21:25:12 2015

Many buyers won't take the time now to leave simple feedback or click on star ratings.

Asking them to write reviews is generally an exercise in futility in many cases. Also I suspect that unhappy buyers are more likely to leave reviews than happy buyers.

Additionally many sellers sell one of a kind items so reviews wouldn't be very productive, IMO.

Forget eBay Seller Ratings - Product Ratings Get T   Forget eBay Seller Ratings - Product Ratings Get T

This user has validated their user name. by: MJRock

Wed Nov 4 00:16:05 2015

eBays feedback is so screwed up it's a joke, and very one sided because the seller can't leave feedback for ''liar buyers'' . . .

AMAZON at least separates the two feedbacks, seller feedback and product feedback.  If a customer leaves a negative product review on the seller feedback instead of the product review feedback, just complain to Amazon and they will have it quickly REMOVED.  I've requested negative feedback be removed for this reason, and Amazon has had it removed WITHIN THE HOUR!!  

Amazon has it's faults, but at least they understand the difference between a product review and seller review when it comes to feedback . . .

Forget eBay Seller Ratings - Product Ratings Get T   Forget eBay Seller Ratings - Product Ratings Get T

This user has validated their user name. by: Bill

Wed Nov 4 01:05:04 2015

Like Ming says most buyers will not leave feedback since myself I am well into the thousands it does not matter for me especially since I do not get that many buyers any more on this dead site.

Forget eBay Seller Ratings - Product Ratings Get T   Forget eBay Seller Ratings - Product Ratings Get T

by: comet This user has validated their user name.

Wed Nov 4 01:09:58 2015

Even Amazon is cracking down on Product Reviews as sooooo many non-buyers have flooded their site with poor "reviews" of items they have not even purchased.  

Also AZ has items mixed in together--say you are looking for a review of a widget from one maker;  you are likely to find reviews of a DIFFERENT makers widgets mixed in;  so it is hard to tell WHICH widget is the correct and better one.  

I DO like the AZ reviews--I use them all the time and have written many---but it is a different culture over there and not really geared to ebays sellers on most items.  I have been "guilty"  of scanning an AZ review for something offered on ebay--not often but I have done it.  Is that cheating?  Well lots of ebay sellers are no longer bothering to write a description;  and buyers are no longer leaving Feedback--so  how am I gonna KNOW the benefits of what I am looking for?  

I also get many requests for further info on reviews I have written and on products I have purchased on AZ and I am pretty happy to add info or answer questions--can you even IMAGINE this on ebay?  It would mean peer-to-peer COMMUNICATIONS---which would make the Devils head explode.

On second thought----  

Forget eBay Seller Ratings - Product Ratings Get T   Forget eBay Seller Ratings - Product Ratings Get T

by: Tiffee Jasso This user has validated their user name.

Wed Nov 4 03:40:59 2015

I don't think buyer reviews would work. Too many four letter words to start with.  

Forget eBay Seller Ratings - Product Ratings Get T   Forget eBay Seller Ratings - Product Ratings Get T

This user has validated their user name. by: Rexford

Wed Nov 4 07:04:18 2015

Buyers don't read on eBay, so it is a stretch to think that they can write a review.

Forget eBay Seller Ratings - Product Ratings Get T   Forget eBay Seller Ratings - Product Ratings Get T

by: Chicago48 This user has validated their user name.

Wed Nov 4 08:18:59 2015

Those reviews show up for electronics primarily.  I've listed cameras and appliances and there's always a product review.  I think they're working on it.  However, how do you review a "dress" (clothing articles)?  How do you review a "book".  For example, I have an old Uncle Tom's Cabin listed for sale.  How do you review that as a product?

Forget eBay Seller Ratings - Product Ratings Get T   Forget eBay Seller Ratings - Product Ratings Get T

by: Susie This user has validated their user name.

Wed Nov 4 08:31:22 2015

Sorry, but I couldn't disagree more.

First, perhaps the OP didn't know, but product reviews are already available on eBay! The difference between eBay and amazon is that product reviews are not mandatory on eBay - eBay allows sellers to decide whether to show product reviews in their listings through their site preferences. (Site Preferences/Sell Your Item Form and Listings/Show product ratings on your listings, if available.)

Don't believe me? Here's an example from a live eBay listing:

http://www.ebay.com/itm/NEW-Apple-iPod-nano-7th-Genera
tion-16-GB-Latest-Model-90-day-Warranty-/291346933497

More
importantly, if I'm looking at the same item listed by numerous sellers, I COUNT ON feedback (as it is) to make my buying decision.

If one seller receives a lot of positive comments on his or her service, that's the one I want to deal with. I'll even spend a little more to buy from him than I would from a seller with lukewarm or negative service comments.

These service comments are critical to small sellers like myself who depend on their records for going above and beyond for their buyers. It's the ONLY way we can compete with the mega stores who can sell for a few dollars less, but couldn't care less about their buyers.

I have no problem making product reviews mandatory in listings, but not at the expensive of buyer comments. The subjective feedback comments help to build trust - product reviews don't do that and they'll be the same for every person selling the same item. And that's no help at all.

Small sellers need all of the advantages they can get!! Don't take away the only record of our superior customer service!

Forget eBay Seller Ratings - Product Ratings Get T   Forget eBay Seller Ratings - Product Ratings Get T

by: comet This user has validated their user name.

Wed Nov 4 12:04:14 2015

@SUSIE---For a long time now there have been YUUUUUUGE problems with the ebay feedback system.  I agree with you that this IS one tool we have to discover who is and is not a good seller;  but sadly the "custom"  of leaving ANY FB for a seller seems to be dying.  I have about HALF or maybe more of my sales with NO FB at all from buyers;  and because of the chance of Neg FB without even a peep FROM a buyer I will not leave FB until either I get it OR at LEAST a month has passed with no indication of any problems.

I DO know that at least one ebay CSR was extremely nasty about the fact that I had FB on an account that was both as a buyer and as a seller--they don't "like"  this because it means that your TOTAL FB is showing and according to THEM only ONE of these metrics is a "true"  measure of YOU.  

To which I say---bulldingies.  I look at both the FB the seller has gotten  as a seller AND the FB they have LEFT for a BUYER--and the FB Buyers have left---and at the wording not only the "Official"  Pos/Neut/Neg.  I often see Neg comments on a Pos FB;  and quite often see Positive comments on a NEGATIVE rating!  I also do NOT want to deal with a buyer who leaves a lot of snarky nasty FB's even if they are in the Positive column.

IF I see a lot of "Seller did nmot respond"  or a lot of generally poor comments on a 100% positive FB page--I would not buy.  And if I saw a number of "crabby"  people--=-"The item arrived in record time but did not match the color of the wind"  "The PO delivered my item a nano second after the stated time"  etc-- I would give the seller the benefit of the doubt.  

The IDEA of Feedback was good--when it was FAIR and not completely ONE SIDED with NO recourse.      

Forget eBay Seller Ratings - Product Ratings Get T   Forget eBay Seller Ratings - Product Ratings Get T

This user has validated their user name. by: toolguy

Wed Nov 4 12:37:05 2015

As a eBay buyer you get an item Not as Described. You ask for a return and refund. The seller gives you a hard time and gets nasty about it.
You leave that seller a DESERVED negative, would you like it if that seller gave you a NEGATIVE for being a nasty buyer when in fact you were not?

That's why we have one sided feedback in 2015. . .

Forget eBay Seller Ratings - Product Ratings Get T   Forget eBay Seller Ratings - Product Ratings Get T

This user has validated their user name. by: toolguy

Wed Nov 4 12:39:29 2015

1st negative rules

Who ever leaves the first negative the other can only leave a neutral.

Would that system be more fair?

Forget eBay Seller Ratings - Product Ratings Get T   Forget eBay Seller Ratings - Product Ratings Get T

This user has validated their user name. by: toolguy

Wed Nov 4 12:43:18 2015

Automatic Negatives & Neutral's

When a buyer or seller leave the other party a neutral or negative rating the same rating comes back on their feedback.

Maybe this type of system might be more viable.

Forget eBay Seller Ratings - Product Ratings Get T   Forget eBay Seller Ratings - Product Ratings Get T

by: Susie This user has validated their user name.

Thu Nov 5 11:39:49 2015

Comet, I agree with you 100%. Unfortunately, buyers these days don't like to take the time to leave feedback. Still, the comments we DO get can be critically important in attracting future sales.

Like you, if I see a seller with negatives, I look for a response to that feedback. If I see something like, ''I am so sorry - I wish you had contacted me 1st so I could have resolved it for you,'' or ''Item was delivered in 4 days - I'm sorry if that wasn't fast enough,'' that seller certainly bets a bye! If the seller responds with something negative like, ''Unfair buyer is a cheater and an all around nasty person,'' I steer clear. It's all about professionalism.

Toolguy - How would it to be fair to receive the same feedback as that left? If a seller sends an item that wasn't as described and refuses to rectify the situation, refuses to communicate, or treats me like crud, he may deserve a neutral or negative. But what have I, as the buyer, done wrong to deserve a neutral/negative in return?

I also check buyer & seller fb left for others as well as fb received - you can learn as much about a person from one as you can from the other; sometimes more.

But Toolguy is right in that with the old system, too many sellers (who ruined it for everyone) left undeserved retaliatory feedback after they received a deserved negative. At the time, many buyers were too afraid of retribution to be honest in feedback. (I know I was!) As flawed as the current system may be, that system was even worse.



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