|Thu Oct 15 2015 13:22:24|
eBay Sellers at Risk If They Also Sell on Half.com
I just identified a serious flaw in the eBay defect system for people who also sell on half.com.
If a seller receives a negative feedback for a half.com transaction, that negative is counted in the defect system on eBay, but the transaction for the half.com sales are not included in the transaction #s that the defect percentage is based on, i.e. top rated sellers can have 2% or less in defects and still maintain that status.
As an example how this is a serious problem for those who sell on both half.com and eBay, I will give an example. If a seller has 100 eBay transactions and 200 half.com transactions with 1 eBay defect and 2 half.com defects, eBay only counts the 100 eBay transaction but counts all 3 defects from both sites, so there is a 3% defect rate when it is actually a 1% defect rate if all transactions are taken into account.
I called a customer service rep because I had a half.com negative comment that was included in the defect system and I wanted to find out whether the transactions from half.com are included in the transaction totals - and he told me no. eBay includes the negative on their defect rating report because that sale was on eBay's platform (and so was the transaction so why don't they include that).
eBay should either not include defects from half.com transactions OR they should include those transactions in the total transaction figures that the defect percentage is related to.
It's not a big deal for me since only about 1% of my sales are from half.com and most of those sales have no defects. However, I can see this being a big problem for sellers who have a much larger percentage of sales on half.com AND more than 100 sales a year on eBay.