|Tue Jan 27 2015 22:13:40|
The Mysteries of the eBay Top Rated Seller Program
After losing Top Rated Seller status six months ago, for who know what reason, I decided to stop jumping through eBay's hoops.
I stop listing with free shipping, unless free shipping made sense. About 50% of my listing have free shipping. I changed handling time from one business days to two business days. I still uploaded tracking to all sales (which eBay still said I only uploaded 95.35% of your transactions had tracking uploaded within handling time and validated by carrier - my fault USPS tracking doesn't work sometimes??)
Today I get an email from eBay saying "You're an eBay Top Rated Seller."
Now the wheels are coming off the bus at eBay they think I care they gave me back Top Rated Seller status. Top rated Seller status made no difference in sales volume.
After Cassini and the drop in sales of 75%, I started two eCommerce web sites. Now 80% of sales come from those websites.
What I wonder is how I made Top rated Seller. The only thing I do 100% is upload tracking information. This company has become a joke.
Here is the email from eBay:
Congratulations! You've achieved Top Rated Seller status, meeting eBay's US seller performance standards. To make buyers aware of your commitment to customer service, eBay will identify you as a Top Rated Seller. You are also now eligible to opt-in to eBay's new managed returns process.
Having Top Rated status also makes you eligible for these additional benefits on any of your listings that offer a 1-day handling time and 14-day or longer return policy with money back option:
- 20% discount on final value fees
- Increased search standing when you follow our listing best practices and consistently deliver great service
- A prominent Top Rated Plus seal
To make sure you maintain your eBay Top Rated status, check your Seller Dashboard regularly. Remember, in addition to satisfying other evaluation criteria, to maintain your Top Rated status, you will need to continue to upload tracking within your stated handling time on 90% or more of US transactions. Once you've maintained Top Rated Seller status for three consecutive months, your status may be eligible for a grace period - time to get back on track without losing your discounts or benefits - if you fall below the sales or tracking upload requirements.
Again, congratulations and thank you for your hard work as one of eBay's best sellers.