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Mon Jan 19 2015 09:04:53

eBay Should Require Buyers to Contact Sellers before Leaving Negs

By: Reader

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Dear Ina,
Ever since eBay deprived Sellers of leaving a negative for Deadbeat, et al., Buyers, something has stuck very sorely in my Craw.  
 
When a Buyer leaves a negative for a Seller, why does eBay NOT force the Buyer to contact the Seller first before the debilitating and generally unconscionable negative?
 
Makes sense to me. After all, why should a Buyer be in control of all the trains?
D.B.




Comments (30) | Permalink

Readers Comments

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

by: Linda This user has validated their user name.

Mon Jan 19 10:32:50 2015

Because eBay says the buyer is always right and their opinion is held in the highest esteem. Do you have any details?
And yes, it is a horrible way to do business. Buyers can certainly destroy a seller quickly on eBay. And to top it off, that buyer probably won't return to eBay since the last thing they will remember is leaving a NEGATIVE! Lasting impressions count more than anything these days.

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

by: Steevo This user has validated their user name.

Mon Jan 19 11:01:07 2015

The fb system as created by Pierre Omidyar so many years ago has failed.  

It's a non issue, except that the parts of it that are still there are being used by ebay, inc. as a club to keep sellers in line.

Witness if you get negs ebay takes you and puts you down in search so you sell nothing.  How much are you gonna sell on the 130th page?  

So the system is designed to prevent ebay from getting angry phone calls from buyers who have complaints.  Even valid complaints, they don't really want them, too much trouble.

So here we are, sales are very slow, because buyers cannot find your item even if they want it desperately.  Nobody has the ability to read 130 pages or ebay listings to find the item they want.  Nobody.  

So the system is designed to ensure that sellers who sell crap, don't mind their business correctly, or even make a innocent mistake sell much less to keep the noise down and prevent unhappy customers.  

This is how ebay works, broad policies that mostly don't work for anyone.  

If the sole seller who has what you want made a past shipping error, or even if a package was delayed after shipping by a freight train derailment, they get put down in search. You  might want an item that only they have and you can't take the time to drill down to find it.  So this meets ebay inc.'s goal of having happy buyers.  Not too many of them, but the ones that are there are happy. It's perfect!

This is very far from how ebay was years ago, when you could find things on ebay that were available nowhere else.  We made nice money at that time, not anymore.  

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

by: PicasoX This user has validated their user name.

Mon Jan 19 11:32:36 2015

I've seen buyers who get corrupted by this ultimate power over the seller and they misuse it like a bully, abusing the system and dealing out punishment as they see fit. I was communicating with another seller who told me eBay did nothing when a buyer left negative feedback because an item they purchased on Christmas day took 4 days to arrive, shipped Friday arrived Tuesday. The buyer was so upset they bought 5 more cheap little items just so they could leave 5 more negative feedbacks.    

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

This user has validated their user name. by: iheartjacksparrow

Mon Jan 19 12:02:22 2015

Back in the "good of days" of eBay, when it was truly a level playing field, feedback, and the ability to leave a negative, was the way to keep sellers and buyers honest. Of course, it could be argued, that if a buyer left a negative that was deserved, a seller would also leave a negative in retaliation, but I think that happened a lot less than the eBay cheerleaders would have you believe. The ability for both to leave a negative surely worked better than the system in place now where the buyer has all the power, and can threaten, extort, and hold the seller hostage against the fear of getting a negative. Absolute power corrupts absolutely, and this is certainly true with the buyers on eBay. It would be great if a buyer was somehow forced to contact a seller before leaving a negative, but that would be counter to eBay's apparent plan to ruin all small sellers. And since there is no one in Customer (Dis)Service who will act as an arbitrator and look at both sides of the argument, and if the seller is in the right, remove a negative, the scamming and thieving buyers will continue to be in control at eBay.  

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

This user has validated their user name. by: Ric

Mon Jan 19 12:51:50 2015

Sellers have been asking for this requirement for years.

The requests simply fall on deaf ears since eBay's feedback and other seller facing policies are designed to defeat the seller - not help them build.

eBay management knows these perceptions about their company exist however, their corporate culture prevents them from taking any actions that could be perceived as protecting sellers.  Hell, they can't even comprehend the thought of treating sellers fairly and honestly.

With the company soon to become a stand alone marketplace, with a new CEO and new management in several C Level posts, it remains to be seen if there will be any motivation in reversing the existing corporate culture of beating and defeating their fee paying sellers.

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

by: pace306 This user has validated their user name.

Mon Jan 19 13:44:28 2015

While Im not sure why it would change anything, it would be a welcome change.

Ive been a seller since 1998, but I can only speak to MY personal experiences.

Feedbacks come only in 2 flavors. Positive - the buyers are actually happy with the item, price and service. This type is more then happy to share the good news.

And, type 2. Those are the ones that are not happy with anything or anyone and take personal enjoyment in giving you a negative - to get even.
Wont give me a discount that I want? Thats a negative. USPS delay shipping - thats a negative. That kind.

eBay 1) not wanting to invest in people only systems (saves money Mrs JD can buy diamonds with) make it easy for those kinds of buyers to create havock against good sellers 2) eBay wants smooth sales and transactions - they dont want to play "babysitter" to anyone 3) believe that buyers are god, sellers are garbage, they can afford to lose money, and more - they deserve it. If a buyer has an issue IT MUST be the sellers fault. eBay NEVER does wrong and buyers are perfect - so that leaves ...sellers.

Yes maybe you can talk one or 2 out of giving you that negative so it has a definate value, but as everyone here said - its the adversarial  conditions that eBay created and continue to foster that caused/causes these issues to start with.

eBay wont separate bad sellers, from ones who have experiences that they cant control (bad weather, usps etc). Its easier to just lump them all into 1 group and throw them under the bus.

So they leave? so what? what will eBay miss? Maybe they will miss a few hundred dollars ... MAYBE.

They can make up that money is a NY minute - by getting back end money from another shady deal (VERO, bidding, illegal money holds, returns etc).

When eBay goes back to PARITY between buyers and sellers, only then will eBay flourish ... now its just a con game.

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

This user has validated their user name. by: WOODJUNGLE! ON EBAY

Mon Jan 19 15:21:30 2015

I think it would be welcomed by most but sellers but probably will never happen. I can see if that was policy, the amount of extortion type of  message would increase substantially. "If you don't do this, I'm going to leave negative feedback." That would completely piss off a boat load of buyers who aren't familiar with feedback extortion, that find their negative feedback was removed.

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

by: JQ This user has validated their user name.

Mon Jan 19 15:23:22 2015

Just my two cents. I have been selling on Ebay for over 12 years and do not think buyers should be forced to contact a seller before leaving feedback. I think feedback is best treated as an evaluation of a seller's performance. If it is instead treated as a negotiation between the seller and the buyer it is more likely to be abused.

I have only left a small number of neutral or negative evaluations over the years. What prompted me to do so was always absolutely unacceptable performance, such as clearly misrepresented items, items never sent, or items sent extremely late. In these cases I was not interested in calling a mulligan on the sale by letting the seller throw a few dollars my way. I just honestly evaluated their performance. If they were upset I did not give them the opportunity to bribe me before doing so, then I can live with that.

Just to also mention this, I think Ebay should give sellers much more information about buyers then they do at this point. Information such as

Does this buyer request a partial or full refund more than 5% of the time? If so, give sellers the option of blocking them by account option or at least the option of canceling a transaction within 24 hours without buyer consent.

Same options for buyers who leave neutral or negative feedback more than 5% of the time.

Seems to me this would be more effective a way for sellers to protect themselves rather than forcing buyers to contact them before leaving feedback.

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

This user has validated their user name. by: Philip Cohen
Web Site

Mon Jan 19 16:09:44 2015

@iheart, out of my 339 eBay transactions, 99% as a buyer, the only negatives I ever received were from two sellers retaliating for deserved negatives I had left them; so, there was a problem that irritated me at the time; of course, at the time, I was not thinking about what inane response eBay might ultimately come up with—a response that has allowed unscrupulous buyers to run amok; then what else would you expect from the cretins at eBay?

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

This user has validated their user name. by: LDS Brother

Mon Jan 19 22:22:46 2015

I agree with you all, but honest to goodness I think we are all being destroyed more so at this point from nothing showing on page 1 of the google searches

google demotion has crippled my business even moire brutally than Donahoe and defects etc.

I am giving valuable items away for prices so low that I have never fetched, not even in the dead of summer

I went to google tonight, typed in my item and all competitors, and not 1 hint of eBay on the google search page

I sell in demand items so do my competitors, this google thing is SEVERE

And eBay needs to reconcile, kiss @ss or something and figure out how to get eBay on page 1 again

Because this is truly devastation

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

by: jdlkreations This user has validated their user name.

Mon Jan 19 22:33:44 2015

I have been a seller for 12 years, I have seen the good and I have seen the bad. The bad has come in the last few years. Nothing you say or do will make a unhappy buyer leave you good feedback ~You can bend over backwards until your back breaks. It is the way Ebay is now ~  I see no advantage in making a buyer contact you before leaving negative feedback ~ If they are P***ed they are P***ed. If you try and make them contact you... they will be even more P***ed ~ I did the call Ebay on my 2 negs and it fell on deaf ears. Imagine that! One was for bad weather and it didnt arrive on time and the other was for the color didnt match what they already had. Yep ~ My fault according to Ebay ~ I am lost in the listings to never be seen from or heard from again ~ Well guess what?  I have my website now done and just opened a store in town. I canceled my store on Ebay and I am done ~ I hung on for as long as I could. Last year at this time I sold $2100 for a week and this year it was $0. I will no longer sell and I will no longer buy on Ebay ~ Problem solved! I know some people cant do what I have done and I wish you all the luck in the world ! I am in debt up to my eyeballs but I will go out with a bang :)  

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

by: moonmyst This user has validated their user name.

Tue Jan 20 10:11:10 2015

It's a moot point whether or not a buyer contacts you before leaving negative feedback. I was once contacted by a scamming buyer, issued a refund begrudgingly and even offered them a discount on any future purchases. And guess what? They STILL left negative feedback. So it really doesn't matter if a buyer contacts you first or not. There will always be mean, spiteful buyers and they all just seem to congregate to eBay.

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

by: Moonwishes This user has validated their user name.
Web Site

Tue Jan 20 10:17:47 2015

No matter where you sell, the worst part with feedback is when the buyer leaves it for the product and not the seller. You see this especially on Amazon that has both reviews and feedback. I've seen feedback under reviews, where they should be talking about the products and instead stating "lousy seller, took three days to get here" and then in the feedback saying "item appears to be a cheap knock-off from China". I've seen this on other venues as well, when the feedback has absolutely nothing to do with the customer service, shipping, etc. The venues that won't help out with this problem just feed into it.

One reason to really like Ecrater is when you get funky feedbacks like that you can contact them with proof, whether Shipping times, products, or what your listing said compared to what the feedback was claiming. I got a negative a few months ago from someone that claimed the prices where too high, that the pattern was supposed to be vintage and wasn't, etc. Well since it was a pattern produced in 2014 as stated in the listing, I certainly hadn't claimed that it was vintage, etc. Ecrater deleted it for me and I suggested that the buyer had bought something from someone else that they were unhappy about, and sure enough that was the problem.

Feedback started going wrong when ebay sellers started telling buyers that whatever feedback you gave them is what they would give you. Feedback should be feedback and have nothing to do with what the other person says. I still like the idea of feedback as it gives us some understanding of how a person runs their business, but to keep it honest someone from the venue should be willing to fix feedback that was given accidently or unncalled for (claiming item was used when the seller had said it was used to start with).

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

by: NutriActiva This user has validated their user name.
Web Site

Tue Jan 20 10:29:41 2015

I love it when buyers send a question and then I see they left negative feedback about 1 minute later.  The problem with Ebays system is it does a horrible job at actually finding bad sellers.   A negative when a buyer misunderstood a listing is the same as a negative for, say, not responding to seller questions at all.  

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

by: troglites This user has validated their user name.

Tue Jan 20 10:45:38 2015

I just had a buyer who claimed I sold him two brand new bottles of cough syrup that was defective and that did not work. There is no such thing as seller protection.

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

by: MaD Mercantile This user has validated their user name.
Web Site

Tue Jan 20 11:00:50 2015

YES!  YES THEY SHOULD!! For Neutral too. YES! YES! YES!  ummm.. YES!!!

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

by: ellisdtripp This user has validated their user name.

Tue Jan 20 11:30:21 2015

The issues I have had with negs is that the buyer often time is a newbie who does not understand what a neg does to a seller. I have had a number of buyers who left me negs change that to a positive after I explained whatever it was they objected to. One says ''I thought your item was a bit of a ripoff.'' I replied asking for specifics stating I would gladly accept a neg if I had it coming, please explain how I ripped the buyer off. He changed it to a pos. Some buyers are (shhhh...don't want eBay to hers this....) ASSHOLES and you cant' do anytyhing to please them. Nothing at all.

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

by: ebay refugee camp This user has validated their user name.

Tue Jan 20 11:30:30 2015

That is not going to happen, a buyer leaving a negative for a honest small seller is such a pleasurable thing for ebay executives that they will never change it. It is like crack to them they are addicted to inflicting pain on sellers, they enjoy it so much they cannot stop.

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

by: RichieC This user has validated their user name.

Tue Jan 20 12:02:16 2015


 Look, I didn't even have to read past the title.

This has been a complaint for like, EVER! Well, at least since, Sellers could not leave Negatives. Back in the good old days :)

I would just be happy if they did not tie it to their Top Rate Program. Simple put do not use a program designed to show buyers good sellers, to get back as much of that 'Good Looking' discounts that you give sellers!

I have a 100% positive Feedback, 1500+ sales a year. For over 3 years I have always held 100% Feedback, and Top Rate Seller. Now because of a recent number of DINGS given with Positive Feedback, from Newbies I am at 2.0%! I do have that 3 month protection thingy???

Even after calling and going through all the regular C.S. B.S., "not impressed" is a valid DING! For not as described?? Oh, What about a shipping DING last February, FleeBay announced Northeast snow storm, it comes off in 3/4 weeks.

So I've given up with them, if a buyer complains "anything" I am polite and do whatever FleeBay says.

Just expand, Bonanza is good. Work your own site, building it with post on other sites. FaceBook, blah blah...

Still volume is not matched FleeBay controls a big part of my online sales.  BUT  if we all start a presents on Bonanza, we can change things!

Time will tell...

eBay Should Require Buyers to Contact Sellers befo   eBay Should Require Buyers to Contact Sellers befo

by: Gina This user has validated their user name.

Tue Jan 20 19:02:28 2015

Keep dreaming!  To eBay we are noise and garbage...why give ANY concessions to the ones they desperately wish off the site?!
It's human nature to dump on the little guy, & with eBay behind them, it's no effort to do just that...in fact, buyers dumping on sellers helps eBay justify dumping sellers from the site!  Sigh!
If only there were a site on which to sell which actually has ANY traffic.  Until then, previously successful sellers make do on Disibility or any other temporary income available.  

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