|Sat Jan 17 2015 11:43:26|
Returns from Overseas Can Be Costly to eBay Sellers
I came across this issue as a seller, I thought it might be of interest to you and other US-based sellers out there.
I received a return request from a UK based customer for a silver bracelet. The indicated reason was 'Wrong size or doesn't fit', which as per eBay policy falls under buyer remorse. And indeed, the customer indicated that the piece didn't fit her.
When I clicked to accept the return, to my surprise the next page told me I will have to refund the original item price of $35.60 plus the original shipping cost of $8.95!
After an hour I finally got to a 'specialist' on the US side who confirmed to me that for buyer remorse returns the original shipping cost does not have to be returned. However, since this is a UK case he forwarded me to UK support people.
eBay UK proceeded to tell me that eBay UK policy is different: The seller is expected to refund original postage on any return regardless of the reason! Because, I got the answer, 'they want to keep the buyers happy'.
I am absolutely dumbfounded and complete blindsided. International postage is expensive yet I was told I should just consider it 'a cost of doing business'...I can't believe the arrogance. Yet another way in which eBay stacks the deck against sellers, in this case with no regard to even basic fairness.
Apparently, as a US seller I am at the whims of whatever policy of whichever local eBay site. It's hard enough to keep up with eBay US policy changes!! How can eBay try to promote cross-border trade while at the same time they are micro-managing our business with inconsistent and blatantly unfair policies?
I am livid!