|Tue Jan 13 2015 06:58:32|
eBay Forces Seller to Pay Higher Rates for Return Shipping
Now that we are mandated by eBay to pay for the return shipping from our buyers, I have noticed that we no longer have the option through the returns process to send our customers' return labels. Instead, I have to use eBay's more expensive labels.
We were pushed into the managed returns process by eBay. About 50% of the labels eBay generates for my customers are because the customer ordered the wrong thing, not because of an issue on my end.
And now, instead of being able to send a less expensive label to my customer, eBay is billing me for their more expensive labels.
I called eBay and they state the system is working as designed. I'm sure it is because they made an additional $25 off me last month just on the difference of the postage rates from my postage provider compared to what eBay charges me.
I know the most economical way to ship my products, eBay doesn't. eBay needs to let us have the option of sending a label to the customer instead of overcharging sellers for their labels.
Tired of being nickeled and dimed