|Wed Jan 7 2015 10:08:43|
eBay Seller Feels Unprotected from False Claims
I feel like I am beating a dead horse here....but I am so frustrated with the "defect" system that eBay has in place that I need a place to vent my frustrations.
I have been a member of eBay since 1999 and been selling since 2001. I have a 99.9% feedback rating and over 14,000 feedback.
I sold a Coach backpack to a buyer. As soon as she received the backpack she filed an INAD (Item Not as Described) and a return request stating the item was fake. I emailed her and told her I only sell authentic items which I buy at retail establishments. I then provided a receipt for her. Once I provided the receipt she still complained and said the work was inferior for Coach.
I refused a return as I know the item was authentic and actually was a beautiful backpack. Also, on my higher priced items or heavy items that cost a lot to ship, I don't take returns. I don't want a 200.00 item coming back to me once it has been in a buyers home.
She then emailed me and told me she was going to give it to her 4 year old granddaughter to use as a school bag. Basically, I told her if that's what she wants to do... fine. (I am pretty tired of being bullied by buyers).
Now to get on to the part that is most frustrating... I got a defect. I called Ebay and asked how I can get a defect because someone thinks something is fake and I have the receipt to prove it is authentic. The CSR told me no matter what the customer is unsatisfied about we are going to get a defect.
How can they do this to their sellers? This woman has already left a negative for another seller saying a Coach item was fake just because it was made in Vietnam (which is a country that makes Coach).
I just feel that these ridiculous claims should not be counted against. Ebay should have some common sense in these "defect" ratings that they can be taken off if they know the customer is making false accusations.
Thanks for letting me sound off.