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Mon Sept 22 2014 10:54:26

Is eBay Failing to Detect Bad Buyers, Reader Asks

By: Reader

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Dear Ina,
Posts all over Facebook Groups about this buyer:

Sellers are up in arms for eBay still allowing this horrible buyer still being allowed to buy.
Signed,
Anonymous

Note from the Editor: The writer linked to the buyer's record displayed on the Toolhaus feedback tool, we've included a partial screenshot that blacks out the User IDs but shows the pattern of feedback the writer is referencing.





Comments (63) | Permalink

Readers Comments

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

by: Steevo This user has validated their user name.

Mon Sep 22 11:37:52 2014

Haha.  Shipping=postage. No, it's not.  

Shipping includes all the services that are needed to ship that item, often including what the cost to sell it was including ebay and paypal fees.

How the heck is that item going to get packed, shipped, paid for, or anything else? Businesses have costs, so anyone who thinks the only appropriate charge for shipping is the actual postage does not understand business at all.

The customers of every business must pay the business' operating costs. What do you think, the owners of WalMart get a job at night to pay their business costs? Nope, it's part of the price of that bottle of shampoo.

This includes the cost to change the light bulbs in the bathroom, even if you work at home on your kitchen table. You get to write off part of your home for business use, there is a cost to that.

The cost of shipping, packing materials, a place to store the packing materials after they are bought until used, the cost of gas and time to take the item to the post office, or to the curb if you put it in your mailbox.  

The cost of social security self employment tax, medicare tax, office space even if it's your kitchen table. The cost of tax preparation for your ebay business.  Someone has to pay that.

Haha.  This is just so naive.

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

This user has validated their user name. by: Tula

Mon Sep 22 11:41:50 2014

Ouch! Some buyers are really sensitive about shipping costs. Have these sellers not heard of stealth postage with Paypal, Stamps.com, or Endicia? This kind of buyer is one argument in favor of free shipping... though I suspect this person would find something else to complain about. Can't blame them on the poor packing comment, if what they stated is true. Some sellers really need lessons in proper packaging.

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

by: booklover27 This user has validated their user name.

Mon Sep 22 11:58:06 2014

Once again, we the sellers are unprotected.  I just closed my store on ebay again and opened an account with bonanza.  They are looking good...I will be supporting many smaller companies and hope to pick up sales that way.  Ebay is a greedy selfish company that has become the most hated corporation in the world today next to the oil companies...

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

This user has validated their user name. by: Anonymous Annie

Mon Sep 22 12:16:29 2014

This is the type of buyer that eBay has nurtured. And, by extension, these are the types of buyers who are the predominant users of PayPal. Yet **another** reason to not accept PayPal at one's web site.

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

This user has validated their user name. by: Rexford

Mon Sep 22 12:48:51 2014

Is the eBay id BUYERFROMHELL, because it appears that it is.

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

by: Steevo This user has validated their user name.

Mon Sep 22 12:52:59 2014

If you buy something online or by mail order you get charged shipping in nearly all cases.

You don't get to negotiate the cost of shipping at that mail order seller, all you get to do is not buy if you don't like the cost.

The only exception is ebay where if your business costs and what you charge to ship something are not to a buyer's liking they can take a swipe at you after the fact. And then, ebay inc. will discipline you because they were able to do this. Even if you disclosed the cost of shipping in advance, and even if you lose money on the shipping and the item.

It's ridiculous.

The solution should be how it used to be even on ebay:  
If you don't like the price or the shipping, don't buy.
There are *many* places I do not buy from because I don't like the prices or the shipping.

What a weird world this has become!
None of this makes any sense at all!

Why in the world does ebay think the system they have made makes sense at all?
Is this what they teach at B-school nowadays?

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

by: Steevo This user has validated their user name.

Mon Sep 22 12:58:33 2014

The problem is not the buyer from hell, it's that the buyer has the ability to take a swipe at the seller after agreeing to the shipping in the listing. The buyer obviously wanted the item and they agreed to the shipping displayed.

If ebay hadn't made this weird system we could sell to this buyer anytime, and they wouldn't be able to hurt us later.

That's the problem here, that the buyer from hell has been given inappropriate power.
If that power were taken away things would be fine for all of us, including this buyer from hell.
They would still buy!  We'd all be making money, including ebay.

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

This user has validated their user name. by: Ed Gadfly

Mon Sep 22 13:01:01 2014

eBay asks for an opinion and a rating. The guy gets a lot of credit for telling the seller what is wrong, so seller can provide a better buying experience in the future.

eBay allows this behavior and they are the best place to sell. I do not see why people complain.

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

This user has validated their user name. by: Basset

Mon Sep 22 13:15:46 2014

Last line of feedback in photo:   ''My Dog''


My Dog WHAT!!!!!!!

My dog ...ate the item. I am returning the outcome.

My dog ...says your postage is too high. Anything not ''free'' is too high.

My dog...says you are defective and does not approve of you.

My dog ...hates me and therefore I hate you. Get over it.

My dog... forced me to leave all this negative feedback

My dog...Says this outfit makes me look fat.


C'mon - buyer, you can't just leave us hanging on that one!

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

by: odb This user has validated their user name.

Mon Sep 22 13:16:49 2014

Can someone please post the ID of this buyer so I can add to my blocklist? I am serious.

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

This user has validated their user name. by: Anonymous Annie

Mon Sep 22 13:56:17 2014

--- ''The guy gets a lot of credit for telling the seller what is wrong, so seller can provide a better buying experience in the future.''

Oh, brother! Give me a @#$%&* break!

Smart and reasonable sellers know that it's foolish to try and appeal to, and kowtow to, the lowest common denominator. That's no way to run a business.

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

by: Steevo This user has validated their user name.

Mon Sep 22 14:50:55 2014

Annie is completely right. There are many people whose business you don't need.

You can't sell to people that cannot be satisfied, that always insist on the very lowest prices, that have too many claims.

It makes more sense to concentrate on selling to people who will be satisfied.

Glad we do have that blocklist.  

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

This user has validated their user name. by: Ric

Mon Sep 22 14:53:06 2014

OP asks... "Is eBay failing to detect bad buyers?..."

Detect? You have to be joking!!

eBay ENCOURAGES bad buyers.

eBay actually facilitates, aids and abets buyers to commit electronic shoplifting.

eBay's unrealistic return policies serve to encourage bad buyers.

eBay's corporate policy where the buyer can do no wrong encourages bad buyers.

eBay's claim process encourages buyers to lie, cheat and steal from sellers by allowing buyers to make false claims and then forcing sellers to issue refunds even in cases where the buyers claim is blatantly false.



The reality is eBay offers zero protection to sellers.

The company should be requiring buyers to provide photos as part of the claims process to offer visual proof supporting damage claims, SNAD claims etc... however, eBay continues to refuse to implement the requirement. As such, buyers continue to file false claims knowing that they will be fully supported by eBay.


Funny that you rarely hear abusive buyer complaints originating from other marketplaces due largely to the fact that sites other than eBay do not insert assert themselves to be judge and jury in buyer - seller disputes.

eBay maintains the most intrusive policies where by they appoint themselves judge, jury and executioner finding mostly in the favor of buyers and almost never supporting their sellers.

They have ratcheted up the pressures on sellers gradually over time under the corporate misconception that their policies to protect buyers will result in increased sales.

So... one question for eBay - WHERE ARE THOSE INCREASED SALES these policies are supposed to have generated?

Sellers might not object as strongly to eBay's heavy handed policies if the marketplace was healthy and sales were growing at levels consistent with the rest of ecommerce, However,  eBay's policies have become increasingly stacked against sellers and the promises that sales would be stimulated by liberal return policies set by the company have failed to materialize.

Without sellers listing merchandise on eBay, eBay would fail to exist. Yet, for some reason, eBay management ignores the reality and simply steam rolls their sellers as though there is an endless supply of people willing to become eBay's next victim.

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

This user has validated their user name. by: Anonymous

Mon Sep 22 14:58:22 2014

It wouldn't surprise me if ebay has a few employees that buy cheap stuff from sellers just so "EBAY" themselves can give sellers negs for the sole purpose of hurting their TRS!

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

by: fashionista This user has validated their user name.

Mon Sep 22 15:03:41 2014

no, they are not "failing" to identify them, they are well aware of who they are and ignore them on purpose.

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

by: Steevo This user has validated their user name.

Mon Sep 22 15:10:32 2014

112 negative feedbacks given in one month.  Holey smokes. Talk about an undesirable customer.  

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

This user has validated their user name. by: LDS Brother

Mon Sep 22 15:19:02 2014

All this letter to editor is going to do is hasten that idiot John Donahoe's decision to take away us sellers seeing the FEEDBACK LEFT FOR OTHERS aspect of our customers !!!

He wants us to be BLIND to who we are dealing with !

Here is another GRIPE I have when you leave feedback for a TRS ( Yes Donahoe me the seller am a BUYER also, something you never learned ) no pop up riminding you sellers can see what was left

However if you leave feedback for a Non TRS regular seller, alittle Pop up box shows us that sellers can see the ratings left.

Point being, if you worked hard to earn TRS Donahoe wants it a little easier for ther buyers rating us TRS to screw us over and destroy our hardwork !

That man and his henchmen are EVIL !!!!!!!! In my opinion  

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

This user has validated their user name. by: iheartjacksparrow

Mon Sep 22 17:10:00 2014

@Basset - I also want to know what happened to the dog that caused the buyer to leave a negative. My first thought was "ate the package," like the old "my dog ate my homework excuse." My next thought was, "My dog was hit by the mail carrier's vehicle after delivering your package and I had to pay vet bills." But the buyer is probably just a generally nasty person, so it's most likely, "My dog bit me so you get a negative."  

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

This user has validated their user name. by: iheartjacksparrow

Mon Sep 22 17:11:15 2014

And the buyer in question is exactly the kind eBay wants so all those TRS discounts will be eradicated.  

Is eBay Failing to Detect Bad Buyers, Reader Asks   Is eBay Failing to Detect Bad Buyers, Reader Asks

by: pace306 This user has validated their user name.

Mon Sep 22 22:19:42 2014

In eBay land theres NO SUCH THING as a bad buyer.

As long as a buyer pays for an item - he/she is GOLDEN.

How many times has anyone here EVER reported a buyer - only to find nothing has happened?

Now after Sept 15 if you take returns you take back ANY and EVERY thing - thats the "oven" that starts creating these bad buyers - they do what they want with impunity and eBay sits back and laughs.

NOT ONE eBay exec has ANY ecommerce experience and it shows.

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