EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Tue Sept 16 2014 15:08:21

eBay Gives Fashion Sellers a Pass on Feedback

By: Reader

Sponsored Link

eBay recently sent an email to users that prompted some letters from readers. The email came from "Svpply <eBay@email.events.ebay.com>" with the subject line " Free shipping + guaranteed returns—shop Designer Collective."

It advertised sellers in its designer collective, Cynthia Vincent and Kenneth Jay Lane. But it wasn't the marketing eBay was doing on behalf of those sellers that had users perturbed. Take a look at two letters from readers to see what prompted them to write.


Dear Ina,
How does this seller (Cynthia Vincent) get away with having no feedback to account for? Not fair to the many other "fashion sellers" that have to deal with DSRs and feedback.

This action by eBay can lead them to unfair trade practices because it's not conducting business in a fair manner with everyone and essentially picking winners. This can finally be the angle to go after eBay in a lawsuit.
Thx
Anonymous

---

Dear Ina,
Seems like the uneven playing field on eBay has expanded AGAIN.

eBays fashion partners get to have their feedback scores hidden (you can find them if you drill down into their history though) what gives?

Cynthia Vincent

Kenneth Jay Lane

Jack Spade

Any ideas?
Anonymous




Comments (32) | Permalink

Readers Comments

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

by: sasikat9 This user has validated their user name.

Tue Sep 16 15:39:57 2014

I'd be willing to bet that sometime in the near future ALL FEEDBACK for ALL SELLERS will be hidden.

Buyers won't be affected as their feedback is always 100% good, bad or loser.

Sellers will only be rated by DEFECTS.

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

by: Grace This user has validated their user name.

Tue Sep 16 15:46:04 2014

as a seller of fashion clothing, shoes and accessories on ebay, this makes me so agry. It is bad enough that ebay has created their own department to compete with me, but to allow their sellers to not have to deal with DSRs is wrong. This is why we are creating our own web site and selling on other venues.  

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

by: Xander This user has validated their user name.

Tue Sep 16 17:03:28 2014

Did anyone notice these listings are free of ebay advertising and competitor links also?



eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

This user has validated their user name. by: Philip Cohen
Web Site

Tue Sep 16 18:15:15 2014

"[W]e talk about the level playing field. We treat every seller the same. Now, the level playing field really means that the little player shouldn’t get shut out."—John Donahoe (26 Sept 2007).

Hmmm, just how much more disingenuous can this cretin become? ... http://bit.ly/YvxFEg

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

by: Annne This user has validated their user name.

Tue Sep 16 18:16:56 2014

I'm not so sure who owns these ebay IDs.  I followed one of the links above and found this in their ebay ads ...
"STAY UPDATED
Sign up for our fashion newsletter" (then there is a box to put your email address).
And then they had this contact info:
"CONTACT
Have a question? Please contact eBay customer service at 866-540-3229"

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

This user has validated their user name. by: shabbychick

Tue Sep 16 20:16:56 2014

With 84% feedback rating (also 2 positives with negative comments) for Cynthia Vincent would you want your feedback public?
And Jack Spade has over 135 negs for the last 12 months.
Any of us would have been shown the door.
To see feedback go to to ''see sellers other items'' then over on the left you can see the feedback rating and click on it.  

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

by: Sorbet This user has validated their user name.

Tue Sep 16 22:06:03 2014

This is what I've long suspected.  Retailers don't really need eBay - many have b&m stores and their own websites, so the perqs offered to list on eBay must be pretty sweet.  

But, it isn't sustainable for eBay. After they've run off all the small-med. sellers who've been held to a different standard (probably including paying all the fees), who can they blame for their failures?  Who can they manipulate to inflate their numbers?  They won't be able to play favorites with companies who don't need to be there, so everything will just dissolve at that point - or fall, like a house of cards..

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

by: pace306 This user has validated their user name.

Tue Sep 16 23:14:43 2014

Im OP #2 ....

I found it INCREDIBLY unfair when I first saw it.

As usual, eBay plays fast and loose with the rules, how pages are displayed, how feedbacks are displayed, theres no "door icon" ... its all some kind of double standard.

I expected SOME of this - since the fashion brands are eBays "baby".

I wasnt impressed though (and neither will you be) if you look into the brands and see how few sales they all have made.

I think the highest I found so far had a feedback score of 8.

Most only had 2-3. If THIS is eBays BIG effort - they are in LOTS of trouble. In no way can eBay claim success when Halstons only sold 2 items.

What bothers me is he complete double standard eBay has when creating pages, as noted by another poster - a lack of adds on the sides and bottom, the constant barrage of it being on your home page .. boy these guys just dont quit.

eBay LIES always and forever - this is just another fraud eBay is doing to the rest of us.

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

This user has validated their user name. by: Marie

Wed Sep 17 01:58:42 2014

This is very odd to say the least.  The FB is there, just not in the regular places.  If you go into one of their listings and click on See Other Items, you can see their FB rating at the top of the list of listings they have up.  Just below the Search box.

Very odd and certainly by design, you can't see a link to the FB from viewing a listing like you can on the vast majority of sellers.

My guess would be that Ebay would just say they are testing a different format.  The FB is there, just not in the places most members are use to finding it.

With that said, I'm not sure why these sellers are still allowed to sell with the FB percentages they have.  If one of us regular sellers had this kind of FB, we would be seriously restricted or booted for sure.

Vincent FB rate at 84.6.  They have a store, which would have been the first thing Ebay would remove from a seller without special treatment.  And they have almost 800 listings active, which would not be happening with a regular seller either.

Jack Spade account may have gotten into trouble for awhile due to the FB they had been receiving.  It appears that they only recently fired back up.  But it does appear that they don't have to adhere to the 2% rule for TRS status.


eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

by: AgendaSwallowsAll This user has validated their user name.

Wed Sep 17 02:43:59 2014

It's an enigma to me. jackspade - Jack Spade, 4 user I.D. changes in 2 years, 10,500 sales between 6 & 12 months ago, 70 in past 6 months yet 920 current listings which has me believing they went dark between Holiday Seasons or similar..

Title listings described products as being ''Kate Spade'' brand are now described as ''Jack Spade'' brand and as was stated by Anne above, the Customer Service number given is a toll free John Donahaoe & Co. ( formerly ebay ) phone number as is the case with the other two sellers mentioned.

As I've stated, it's an enigma but if I were to venture a guess, I'd have to assume these are John Donahoe & Co. front outlets for the Chinese knockoffs discussed in other posts.

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

This user has validated their user name. by: Basset

Wed Sep 17 06:57:14 2014

OK - I guess I live under a conch, but I have never even heard of any of these people!
Designers?  I have heard of Kate Spade, but not Jack.

If I came across any of their clothing at a high-end estate sale I would never have recognized the label. I have done quite well selling pre-owned clothing and am familiar with quite a few high-end labels, including many from other countries. But I honestly have never heard of these people and am willing to bet that many of my average American buyers have not, either.  

OK... Back under the conch.

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

This user has validated their user name. by: Rexford

Wed Sep 17 07:34:33 2014

Standards don't apply to Donahoe's darlin's.  Just to those whom he views as steerage.

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

This user has validated their user name. by: iheartjacksparrow

Wed Sep 17 09:25:34 2014

Don't feel bad, Basset, I've never heard of Jack Spade either. After doing an internet search, I found he has his own web site, plus his designs are sold in places like Nordstrom. So why does he need eBay?

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

by: Annne This user has validated their user name.

Wed Sep 17 13:08:49 2014

Exactly what I'm thinking.  Ebay inc. must own these IDs if they are listing their own phone number as contact info.

"As I've stated, it's an enigma but if I were to venture a guess, I'd have to assume these are John Donahoe & Co. front outlets for the Chinese knockoffs discussed in other posts."

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

This user has validated their user name. by: Rexford

Wed Sep 17 14:40:26 2014

Jack Spade is Kate Spade's brand line for men. And very overpriced for what it is.  Still expensive when found at Marshalls, TJMaxx and Nordstrom Rack.

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

by: Katertot77 This user has validated their user name.

Wed Sep 17 16:57:48 2014

I have sold women's clothing on eBay for years and am closing my store in December. I am considered a small seller and the kind they apparently want to be rid of with these new defects. They are courting these large labels WHO DO NOT NEED THEM, they sell in their own stores, and have their own websites. EBay is not their main source of income and they have no reason to remain with eBay, the smaller sellers, or at least the independent resellers/sellers who depend on eBay for the most part, they are the ones who even though have been crapped on, will still try to stick with it because their business is so integrated with it. I am going to LMAO when they have kicked off their bread and butter smaller sellers to appear like a big box retailer only to have them all leave because they have their own websites etc. eBay is small potatoes to these labels.

I am tired of losing sleep and dealing with the anxiety and stress every time I log into eBay and check my feedback or open my messages. I am tired of having my funds held (that Paypal supposedly had transferred to my bank the day before but that's another topic) just because someone has a question and  doesn't realize they are opening a case which now counts against me. I can't even offer customer service once a case has been opened because if the buyer is satisfied and closes it, it still counts against me unless eBay closes in my favor because I have decidedly not worked with the buyer towards a resolution. I am tired of buyers threatening with feedback if I don't accept a return. This is just way too much stress for selling clothing, I have been preparing for the past two months in anticipation to close up and I can't wait to be rid of this albatross around my neck.  

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

by: Tim This user has validated their user name.

Wed Sep 17 23:01:01 2014

Wow. Feedback is supposedly the foundation and cornerstone of eBay... they say it all the time (Usually when promoting another anti-seller feedback rule change). And now... it doesn't matter?  84% feedback... I would be gone, gone, gone... with PayPal holding my money.  But, you know, I've just been paying my fees for 15 years.  What do I know?

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

by: Moonwishes This user has validated their user name.
Web Site

Wed Sep 17 23:24:40 2014

Odd, I had o problem finding feedback on these three, especially Vincent with her lousy FB and poor sales, and kind of clean looking listing compared to most sellers which are so full of ads you can't tell what is for sell.

I wonder how many times ebay can shoot itself in the foot before they no longer can stand up.

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

by: gitasan This user has validated their user name.

Thu Sep 18 08:17:07 2014

I have been a fashion seller on ebay since 2003. I was able to make good $ and raise my kids. I am now in the process of liquidating my inventory  and possibly searching for a ''real'' job. As a seller I felt that I always did the right thing for the buyer and never was dishonest. Everyone makes mistakes occasionally and I will accept those, but I will not accept the defects that have been fabricated by the buyer.
With the changes to ebay and paypal's refund policy I can not afford to take these hits as they will be coming fast and furious.  

eBay Gives Fashion Sellers a Pass on Feedback   eBay Gives Fashion Sellers a Pass on Feedback

by: WhatWas This user has validated their user name.

Thu Sep 18 09:50:37 2014

@gitasan - dido here!

What pathetic examples of ole JD's plan to get Name Brand players into the ebay market place.

So what we have here is examples of companies the outside Sales (teams) people have brought into the fold. QVC crap and Jack Spade which is left overs from what didn't sell. These fashion products are going over like a lead balloons.

The good news: with Special perks, no FB ratings, ad-less listings, probable promoted views these "professional retailers" can't sell Sh(+ either on the new JD enhanced ebay platform. Perfect!  

JD has never had an original thought in his entire career. Instead of driving traffic to eBay his driving eyeballs to Amazon!

And Probably negotiating his exit package as we speak!

Click to view more comments
1 2  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.