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Wed Sept 3 2014 20:48:55

eBay Technical Issues Hit Auction Listings Hard

By: Reader

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Dear Ina,
Thinking I might be able to find a bargain by searching with unique keywords, I did a search for "weighty" (title/description), under the Vintage Jewelry category.

One-quarter down the page was a listing I wanted to visit. The title read, "Vintage Set Necklace Bracelet Beads Coins".

When I clicked the title, it took me to a page that said had items "similar" to "Vintage Set Necklace Bracelet Beads Coins", but nothing was even close - not anywhere near "coin" jewelry. Just regular beads, etc.  And I noticed that MOST [un]"similar" items down the page were either in the UK, China, and Czech Republic. Just a few were in the US. Here is a link to the "similar items" page.

What the heck is going on with eBay these days? Do you know? Does anyone know? Do THEY know??? Why is it eBay seems to be the only site with consistent BIG glitches and/or outages? I'm beginning to wonder if the site problems are retaliatory or something?

Personally, I am soooooo fed UP, it's unreal. I want to say "you don't know how fed up I am", but then I'm sure you do - and tens of thousands of people must feel the same way. It's been one thing after another.

I can't WAIT until I get all my items onto other sites, because after selling on eBay for 14 years, I am so DONE with them. And trust me. When I quit selling, I won't be buying there either. No way in H*$#. Not after all they've robbed me of. And I'm not talking about ONLY time and money. They have tried to rob me of my confidence as a seller and a hard working small business too. I know I'm good and I know I deserve better.

Please keep the community posted on the next time that "we" can rate "them" (again). They cannot be trusted.

BTW, I have over 16,000 feedback (99.5%), all 4.9 or 5 DSR's. I was a TRS for the entire time the TRS status came into effect, until I lost it on 8/20/2014 (for reasons beyond my control, and/or prior to March 2014).

I won't go further for fear of identifying myself, but I can tell you that they've put me OUT of business. I've sold $0.00 the past 7 days, and I have over 220  good quality, excellent condition antiques and collectibles available to choose from - and I ship worldwide, and offer 1 day handling and free shipping. I can't bend any further. My back is broken.
Anonymous

Note from the Editor: This problem was reported by other users and appears to be related to eBay's major technical issues on Wednesday that prevented some users from logging in and leading to panic that the site might have been hacked - see the AuctionBytes Blog.




Comments (13) | Permalink

Readers Comments

eBay Technical Issues Hit Auction Listings Hard   eBay Technical Issues Hit Auction Listings Hard

by: comet This user has validated their user name.

Thu Sep 4 00:21:57 2014

I have two seller accts on ebay and during August I had ZERO sales on one and a paltry number of sale on the other.  And several buyers who took advantage of the new DEFECT policy to scam me out of money.

These two sites sell the SAME sorts of things--I just use them for the free listings.

I don't know how much to attribute to "glitches"  -that has gotten to be an oh-so-convenient EXCUSE for ebay NOT keeping the site up to date--or if it has to do with deliberatly OBSCURING items listed for sale.  

Maybe a combo of both.  

What you can't SEE you can't BUY--and what can't be SEEN can't SELL

Somehow ebay has MISSED this most obvious piece of sales wisdom.

And yes--we have ALL bent so far over that cavity search comes to mind.  Where ARE we all going to GO sell now please?????

eBay Technical Issues Hit Auction Listings Hard   eBay Technical Issues Hit Auction Listings Hard

This user has validated their user name. by: Philip Cohen
Web Site

Thu Sep 4 00:42:28 2014

OP, eBay is becoming so desperate they have taken to throwing spaghetti at the wall and seeing what sticks ...

The difference between eBay and the Mafia is that most eBay employees are unaware that they are working for an organisation that is calculatingly involved in criminal activity … http://bit.ly/11F2eas

eBay Technical Issues Hit Auction Listings Hard   eBay Technical Issues Hit Auction Listings Hard

This user has validated their user name. by: Basset

Thu Sep 4 06:01:38 2014

Although apparently not affected on Wednesday, I could well imagine what others were going through, especially if they had low-starting-bid auctions ending. After that fiasco, I believe I will give listing auctions in my store a pass.

The few auctions I do have are usually low priced & get views but not bids. 99% of what I sell is FP.

If auctions sell at all, anymore for me they sell at or near start bid. SO - if fixed price, a passerby can  just buy the darn thing if they want it. Waiting a few days can make a big difference. On my part as a buyer, if I am watching an auction listing, I am likely to forget it after a couple days

If you take outages and glitches in consideration, more can go wrong for sellers with auction than FP.  

eBay Technical Issues Hit Auction Listings Hard   eBay Technical Issues Hit Auction Listings Hard

by: comet This user has validated their user name.

Thu Sep 4 13:26:17 2014

@BASSETT---Refresh my feeble memory please--Can you use the FREE 50/50 to DO Fixed Price???

I rarely use that (think I have one or two at most)  but what you are saying makes perfect sense now that ALL auction bidding seems to have vanished.  

I can't remember if the few FP I have on were the result of older free promos or what!  

eBay Technical Issues Hit Auction Listings Hard   eBay Technical Issues Hit Auction Listings Hard

by: Linda This user has validated their user name.

Thu Sep 4 14:12:31 2014

Dear Anonymous,
I feel your pain on this. Your situation is identical to ours. No sales in 7 days and nice collectibles of which 430 ended last night without a sale (but the strange thing is there were well over 50 watchers, the best I had seen all summer!). Yes it stinks!

But as long as ebay offers free listings, we will list. That is going to be our ''spaghetti on the wall & see what sells''.

And yes, things are tight and there's no room to maneuver financially on a personal level. We used to count on several sales a week but now lucky if we see 1.

eBay Technical Issues Hit Auction Listings Hard   eBay Technical Issues Hit Auction Listings Hard

by: DingDong This user has validated their user name.

Thu Sep 4 16:04:27 2014

With all the policy changes to eBay's system that it decided to purge itself with some glitches. (And probably more glitches to come)

I am still selling on eBay while getting my other shops set up on eBid.net. I have one shop already set up and had a sale within a month. There is activity starting to gain over there. I wanted a solid place to do the ecommerce on. I don't mind if I send people from my websites there to purchase items.  

eBay Technical Issues Hit Auction Listings Hard   eBay Technical Issues Hit Auction Listings Hard

This user has validated their user name. by: Basset

Thu Sep 4 17:59:46 2014

@Comet  -  I'm not really sure - So much for my mind! Here's my experience:


In my store I use the FP for the pre-owned clothing category - with a few auctions thrown in when there is a free promo going on.  

In light of the glitch-slapping we have been receiving, I think I'll just discontinue the auctions since they seem more at risk to outages . Besides, I really don't see much action on auctions  since I don't start the bid any lower than what I'd be willing to accept.  If I'm going to donate, then I will DONATE locally - and not with a super low starting bid.

On the second account - I do the 50 free auctions. At this time it is a mish-mash household-vintage-miscellaneous  category. I seem to only be able to do free FP when there is a promo on for it. Otherwise, there is a charge for FP, but not Auction format.

BUT - I'm not sure if that is due to the category, or across the board.   If I had a choice to choose Free FP on that account, I would!

eBay Technical Issues Hit Auction Listings Hard   eBay Technical Issues Hit Auction Listings Hard

This user has validated their user name. by: Bill

Thu Sep 4 23:43:12 2014

There are categories that used to be FP but are not any more because of eBays stupid BS policies. We sell only in those categories so we do not list on eBay anymore because for the last few years the only way to sell (with all of the ''glitches'' etc.) is by fixed price.

We sell on eBid and other places.

As I have said before the idiots that run eBay are a bunch of fools and I will not be forced into bankruptcy because of their incompetence.

Bill

eBay Technical Issues Hit Auction Listings Hard   eBay Technical Issues Hit Auction Listings Hard

by: MovinOn This user has validated their user name.

Fri Sep 5 04:05:44 2014

I cancelled my remaining listings on ebay on Aug. 20. I'm done selling there. They have called me defective, taken away my TRS status, charged me higher fees, and lowered my listings in search results, all for defects that are totally beyond my control. I have 100% positive FB and all DSRs over 4.9, and ship 99% of orders within 1 business day (but ebay claims 91%), but I'm defective because a buyer wanted to use a tool for a weekend project, then return it for a full refund, another used a new Coach bag a few times and returned it for a full refund, claiming it was fake, another wore new designer jeans a few times and returned them for a full refund because they ''didn't fit right,'' another asked where their item was after tracking showed it was delivered, then suddenly closed the case without comment 2 days later, another didn't like the shade of red on a new sweater, so they claimed it was SNAD so I had to pay return shipping, and several other similar cases.

I protested each of these, yet ebay says they were all my fault, I am defective. I'm done selling on ebay. They won't be getting $10K a year in fees from me any more. There are many other selling venues that have much better treatment of sellers and much lower fees (ebid, ecrater, bonanza, and many more). Sales are slower on those sites right now, but as more sellers and buyers leave ebay, they will pick up. If even 5% of the sellers on ebay move to the other venues to sell, buy a few things there, and spread the word to your friends, neighbors, and anyone you can reach on social media, they will grow faster and faster. Ebay is sinking. The others will be glad to pick up the buyers and sellers.

Don't put all your eggs in one basket, and don't put any in ebay's basket. I won't deal with that unscrupulous, scheming company any more. I've MovedOn. I have much less stress and sleep much better at night now, not worrying every day how another buyer is going to try to scam me.

eBay Technical Issues Hit Auction Listings Hard   eBay Technical Issues Hit Auction Listings Hard

by: RCL This user has validated their user name.

Fri Sep 5 06:38:28 2014

MovinOn, you expressed the current eBay selling climate beautifully. I can tell at the other sites I shop that eBay sellers have taken root there--unfortunately it's because I recognize their  inventory. Still, it's proof to me that many many of us are movin on!

eBay Technical Issues Hit Auction Listings Hard   eBay Technical Issues Hit Auction Listings Hard

This user has validated their user name. by: Basset

Fri Sep 5 07:07:21 2014

Movin on -

I have always sold pre-owned on eBay, very successfully at times in the past.  

What has kept me away from selling new items, and  I have had opportunities to do so, is scenarios exactly like you describe.  

Those scenarios happen to an extent with pre-owned, but not with the effect they would have on exclusively new items.  Also, even if something is returned for fit or color, it is already 'pre-owned' so that does not change the ''condition''.  If a ''New'' item is returned and has been used, then you can't really relist it as ''new''.

90 day returns is completely out of the question.  I do believe items like TV's, kitchen electric appliances, electronics & phones should have some kind of warranty.  But for everything else, 14 days is adequate - 30 days is generous.  As-is is As-is.    


I can certainly see why sellers of ''New'' items like you have 'moved on'. Best wishes for business!

eBay Technical Issues Hit Auction Listings Hard   eBay Technical Issues Hit Auction Listings Hard

This user has validated their user name. by: Anonymous

Sat Sep 6 22:37:27 2014

I closed my eBay store yesterday, after talking to six different reps throughout the day. No one would remove the two defects against

I had an eBay store for 10 years straight and sold there for 14 years straight. I'm so proud of myself that I have MOVED ON. I did it. I actually did it!  

eBay Technical Issues Hit Auction Listings Hard   eBay Technical Issues Hit Auction Listings Hard

This user has validated their user name. by: Anonymous

Sat Sep 6 22:54:58 2014

IDK what happened, but that "post comment" box must be too close to the text box b/c that's the 3rd time this week where my post went off before I wanted it to!

Anyway, no one would remove my two defects from the same buyer. Just removing ONE of them would have moved me into my normal TRS position.

Last March 30th, a buyer from Ohio bought two magazines from me, paid for them, and emailed me saying he was in Africa and for me not to ship them until he was back in the US. I forget if it was a week or two?, but he finally told me to ship them, so I did.
But eBay is holding that against me, and I was even told by a rep yesterday that "eBay has no gray areas. If your listing stated that your handling time was one day, then you should have shipped within 24 hrs."

She said that it didn't matter that my customer wanted me to hold them, so in essence I deserved the defects. Hmmmm....let's say that I told my customer that I couldn't hold them, and so I shipped his items against his wishes and they were stolen from his porch (or got lost, damaged, or whatever) and the customer left me a neg for not heeding him. What would eBay have told me on the phone yesterday? Probably something like this: "well, if you would have listened to the customer and didn't ship them until he told you to, then this wouldn't have happened". UGH! You just can't get a fair trial. I refuse to be deemed GUILTY when I'm innocent, therefore, I CLOSED my PREMIUM store after having it for 10 years. Screw 'em! Hey -- I haven't felt this "FREE" in those ten years as I do right now. I feel so much lighter, happier, and relieved. You too, should try it!  



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