|Mon Aug 11 2014 18:48:33|
eBay Advises Seller Not to Accommodate His Buyer
I thought I would just pass along the communications that I had with a buyer today. Long story short - he purchased an item from me today and then requested that I hold the package for shipping until next Tuesday or Wednesday.
I called eBay to find out what to do about the defect that I would be hit with for not shipping the same day. They told me to contact the buyer and have them make arrangements to accept the package sooner than they requested. Really a poor poor poor policy.
I have only one other defect in the past 12 months and it is from a buyer that I refunded through PayPal directly after they told me that there package arrive broken open and missing the contents. I promptly refund their entire purchase and sent out a package that same day with a more expensive replacement item to keep them happy. I received a defect for trying to please the customer - eBay noted that my defect was due the item no longer being in stock or sold to someone else.
They sure do make it nearly impossible to provide excellent customer service without being punished for it.
Thanks for your continued great work,