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Wed Aug 6 2014 08:13:46

What Happens to eBay Sellers Who Exceed the New Defect Rate?

By: Reader

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Dear Ina,
There is a real problem that is looming for eBay users. It is related to the new standards for sellers related to the defect ratings eBay has initiated. The new policy states that "the maximum defect rate for top rated sellers will be 2% and a maximum defect rate of 5% will be required for all sellers." However, eBay does not clarify what happens if a seller goes below 5%.

They don't link this maximum defect rate to any consequences if a seller gets a rating of 5% or higher. I called eBay and spoke to 3 customer reps. None of them knew what might happen if a seller's rating is 5% or higher. All that is in writing is that the seller will be rated as below standard.

One Customer Service Rep told me that most likely there would be a 21 day hold. If there is going to be anything like that, sellers should be aware of it.

I sell used china and many individual pieces. I only have 100 - 140 orders a month, but because my items are used and I sometimes have individual items that I can't find, it's easy for buyers to give a 1-3 rating that an item isn't as described. I try to include relevant information but the many defect variables bring my monthly defect rates to between 4 and over 5. That, after I was a top rated seller with a 99% feedback score with eBay's old standards. So, either their old standards or their new standards are completely out of wack.

I asked the 3rd Customer Service Rep (the call was escalated 2 times because no one knew what happened after reaching the 5% maximum) to send me an email message about what the impact is for eBay sellers who get a defect rating of over 5 and I got no answer.

It's going to take a month from August 20th before the ramifications of the new rating system starting impacting sellers. I suggest you address this topic before people get blind-sided by eBay's new practices.

It's obvious they don't want sellers to know what happens. Are they going to throw sellers out? Are they going to put us on a 21 day hold (as one Customer Rep suggested but didn't know for sure)? Are they going to put us on some kind of probation period?

Whatever they're going to do, the verbiage isn't right because if they do not remove sellers after reaching a MAXIMUM defect rating of 5%, then that statement is incorrect. All eBay sellers will not have a MAXIMUM defect rating of 5%, there will be sellers with defect ratings of 6%, 7%, etc.!!
A.




Comments (33) | Permalink

Readers Comments

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

This user has validated their user name. by: Al G

Wed Aug 6 08:38:27 2014

What will happen?

G-U-A-R-D-R-A-I-L

Nothing more need be said.

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

This user has validated their user name. by: WOODJUNGLE! ON EBAY

Wed Aug 6 09:48:11 2014

Warning, suspension then restriction. Same as before when below standard.

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

by: sasikat9 This user has validated their user name.

Wed Aug 6 10:14:54 2014

They will take you out to the barn....

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

by: StopTheMadness! This user has validated their user name.

Wed Aug 6 11:17:19 2014

eBay is flying by the seats of their pants to the road of destruction. I have removed all of my good things, am listing fresh finds elsewhere and ebay is a dumping grounds now. I know many sellers that are doing the same thing and this is what ebay is worthy of. The treat us like crap, crap is what will be listed on the site for all of the mean and demanding customers that ebay created.  The imbecilic decisions will send ebay by the way of Motorola and Blackberry. A has been. I have moved on.

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

This user has validated their user name. by: Philip Cohen
Web Site

Wed Aug 6 12:14:20 2014

Meanwhile, in the UK ...

"eBay promise 8am deliveries for everyone!

"Have you checked what eBay are displaying to your customers when they purchase from you? If you check your buying history on eBay you’ll find that eBay are not only giving an estimated delivery day, but they’re also expecting every courier and Royal Mail to delivery by 8am in the morning."

http://tamebay.com/2014/08/ebay-promise-8am-deliveries-for-everyon
e.html


These people are clowns, in the most derogatory sense ...

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

This user has validated their user name. by: Marie

Wed Aug 6 13:14:09 2014

Ebay has never published firm steps taken against seller or even buyers when the fall below the imposed standards.  This is not new.  It is subjective.  You can call as many CSRs as you want, you won't get a firm answer as there isn't one.  Never has been.  It isn't new for the new policies going into play.

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

by: NetWatch This user has validated their user name.
Web Site

Wed Aug 6 17:58:21 2014

Starting August 20, a lot of other online selling sites are going to be gaining a LOT of new sellers.

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

This user has validated their user name. by: LDS Brother

Wed Aug 6 21:36:33 2014

How many sellers have done everything right ? And UNFAIRLY had the lying opinion evil buyers ruin their life literally ? I have always wondered if this unfair practice of lies, and anonymous DSR devastation the past few years before some of these changes literally drove someone to suicide ?

That was a horrible run would eBay would DO NOTHING when buyers falsely damaged someones life literally with lies, and eBay did NOTHING !

No matter what changes Donahoe makes no sellers will EVER trust eBay again !

I now I shall never, and eBay earned that distrust I have for them.

Wonder what the new fall update will have to punish us ? And if it is good, stay tuned till next spring when Donahoe drops ther hammer again on us !

It is lunacy the way this guy plays with peoples lives, and income ( I am not talking about the truly bad sellers ) I am talking about the good sellers, who have unfairly had their lives literally ruined from these past few years, of anonymous DSR's and bullsh*t eBay has put the good sellers through !

Lorrie Norrington why did you leave eBay ? Becuase you lied ? Remember you said if sellers do what you want us to do we will do good !

YEAH RIGHT ! I did it all Lorrie, and $35,000 to $40,000 a year to $10,000 what a reward !

eBay is a depressing site to sell on and buy from unless Donahoe is replaced by non Bain asap, or just close this site completely !

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

by: squire hunt This user has validated their user name.

Wed Aug 6 22:23:08 2014

Probably, if you exceed the max 5% defect rate for 6 months, you are history and will not be allowed to sell on ebay EVER AGAIN.  Things could be worse you could have an ingrown toenail........

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

This user has validated their user name. by: windsorbear

Wed Aug 6 23:19:43 2014

This is why as of August 20, eBay will become my secondary selling site, instead of my primary.  All new items will be listed elsewhere with just a few of those items listed on eBay.  Most buyers I have chatted with lately say they don't trust eBay with their information anymore and have moved elsewhere.

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

by: MovinOn This user has validated their user name.

Wed Aug 6 23:34:22 2014

I don't care what ebay does with sellers who exceed the new defect rate. Ebay has gone way too far by blaming sellers for so many categories of ''defects'' that are totally outside the sellers' control, stripping sellers of TRS status, charging higher fees, reducing rank in search standings, and sending sellers out to pasture. Ebay wants us to give a 14 day return policy, then every return we get is a defect. What??? I refuse to do business with a company that treats their customers like crap. Ebay can eat crow and die. On Aug. 20, I will be ending all of my remaining listings on ebay. I'm MovinOn.

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

by: comet This user has validated their user name.

Wed Aug 6 23:56:43 2014

SOOOOoooo--

@ MOVINON and WINDSORBEAR and STOPTHEMADNESS--

WHERE are you all GOING to be selling?  Cause ya know--the more sellers the more buyers and the more BETTER for ALL of us.  

I just might wanna BUY your stuff and you might just wanna buy MY stuff--but I have no idea WHERE to list and search if you all REFUSE to share this info.  

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

This user has validated their user name. by: thehosst

Thu Aug 7 01:00:04 2014

Easy, they will keep your money with one of the well known abusive illegal scams AKA rolling reserve or release your money after item has been delivered and feedback received or 15 days after shipping.

The "Defect Rate" is a defective method to attract sellers, Amazon and others are taking them away from eBay and buyers are getting to know that as well.  

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

This user has validated their user name. by: windsorbear

Thu Aug 7 01:00:25 2014

I'm moving to UniSquare.  Not too much traffic there, but the site is free and has a nice interface.  I link to my items through Facebook and other sites to try and drive traffic.  Was using eBid.net for awhile, but could not get any sales there.

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

by: frustrated This user has validated their user name.

Thu Aug 7 06:31:51 2014

14 day returns??

NOT DURING OCTOBER NOVEMBER AND DECEMBER remember??

Now they want 90 days.

So then we have already decided there WILL BE NO DISCOUNT. We are NOT NOT NOT doing that.

I told them "you guys are foolish, once everyone decides they don't CARE about the discounts anymore, you have lost ALL control of the sellers you EVER had." (doouh)

So once November hits, we go to 3 days to ship, 7 day returns, and set ALL of our own policies, as is allowed by state law. NO MORE free shipping, EVER on ANYTHING.

Ebay does not own our items, and they NEVER will. We do not sell Christmas gifts, so 90 days is TOTALLY out of the question. This is not rent-a-tool.

If you think the worst has happened, wait til 90 day returns.

FORGET the discounts.

Start deciding where to list based on NO discount. I know we are.

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

by: maxmad This user has validated their user name.

Thu Aug 7 07:23:17 2014

I think once you start hitting the 4% mark, you will be so crippled by ebay, they won't even need to throw you out,

Remember this is a secret culling, that ebay does not want to alarm the general public with, and bring unwanted bad press on itself.  

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

by: maxmad This user has validated their user name.

Thu Aug 7 08:21:37 2014

I personally think this will backfire on ebay, but I have to give them credit for how they are doing this, they must have spent countless hours on how to get rid of seller accounts, and not look like monsters, to anyone other then sellers.

The ebay statements will simply state '' These sellers do not meet our High Standards''

Very deceitful, on a master level,

They are certainly laughing at every rant, and complaint, from a seller, the more you complain, the better, their master plan it working perfect,  

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

by: Scotty This user has validated their user name.

Thu Aug 7 08:31:59 2014

These actions are specifically meant to rid the site of small sellers....period.  Their favorites and Platinums, will not be affected.  This is a calculated purging...dare I use the word ''Pogrom'' against sellers deemed unwanted....based on what-ever criteria they have created for same.  I have no doubt this has been a staged implementation and it has now reached the level of Top Sellers in the products, categories, etc. that they want to eliminate.  Ebay only wants: Electronics, Fashion, Jewelry and the odd other category that will make them big fees on the sale.  Too many small sellers with small final values hogging server space and bandwidth that they need to free up for their ''Prefereds''.  There have been many studies as to the personalities of CEO's and the like and they are all consistent witk lack of empathy, remorse, conscience, etc.  The only difference between many CEO's and the sociopath talking to himself on the street corner is the addition of education, so now you have a dangerous calculating person.  Donohoe and his crew are the personification of these people.  Cull them slowly so the impact is not noticed....small groups at a time do not make much noise overall....versus if they did this all at once there would be a collective uproar.  This is an evil plan being implemented....probably in year 3-5 at this point.

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

by: maxmad This user has validated their user name.

Thu Aug 7 09:03:50 2014

So far so good, no lawsuits, stockholders happy, media doesn't know or care, government agencies hands are tied, nothing illegal being done, very few talking about it.

ebay will absolutely accomplish their goals as planned.  

What Happens to eBay Sellers Who Exceed the New De   What Happens to eBay Sellers Who Exceed the New De

by: NetWatch This user has validated their user name.
Web Site

Thu Aug 7 09:21:21 2014

In addition to UniSquare, there is Webstore, OnlineAuctions.com, Bonanza, Atomic Mall...

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