|Wed Aug 6 2014 08:13:46|
What Happens to eBay Sellers Who Exceed the New Defect Rate?
There is a real problem that is looming for eBay users. It is related to the new standards for sellers related to the defect ratings eBay has initiated. The new policy states that "the maximum defect rate for top rated sellers will be 2% and a maximum defect rate of 5% will be required for all sellers." However, eBay does not clarify what happens if a seller goes below 5%.
They don't link this maximum defect rate to any consequences if a seller gets a rating of 5% or higher. I called eBay and spoke to 3 customer reps. None of them knew what might happen if a seller's rating is 5% or higher. All that is in writing is that the seller will be rated as below standard.
One Customer Service Rep told me that most likely there would be a 21 day hold. If there is going to be anything like that, sellers should be aware of it.
I sell used china and many individual pieces. I only have 100 - 140 orders a month, but because my items are used and I sometimes have individual items that I can't find, it's easy for buyers to give a 1-3 rating that an item isn't as described. I try to include relevant information but the many defect variables bring my monthly defect rates to between 4 and over 5. That, after I was a top rated seller with a 99% feedback score with eBay's old standards. So, either their old standards or their new standards are completely out of wack.
I asked the 3rd Customer Service Rep (the call was escalated 2 times because no one knew what happened after reaching the 5% maximum) to send me an email message about what the impact is for eBay sellers who get a defect rating of over 5 and I got no answer.
It's going to take a month from August 20th before the ramifications of the new rating system starting impacting sellers. I suggest you address this topic before people get blind-sided by eBay's new practices.
It's obvious they don't want sellers to know what happens. Are they going to throw sellers out? Are they going to put us on a 21 day hold (as one Customer Rep suggested but didn't know for sure)? Are they going to put us on some kind of probation period?
Whatever they're going to do, the verbiage isn't right because if they do not remove sellers after reaching a MAXIMUM defect rating of 5%, then that statement is incorrect. All eBay sellers will not have a MAXIMUM defect rating of 5%, there will be sellers with defect ratings of 6%, 7%, etc.!!