|Mon July 21 2014 13:41:23|
eBay's Dispute Resolution Harms Small Top-Rated Sellers?
I will also be losing TRS after having it on eBay since it was implemented - I have been with eBay since 2001.
Today (happy birthday to me!) I received another opened case which eBay now promotes as the only way to resolve issues with a seller. No required email FIRST, no direct contact,...just open a case so that it will count against the seller. Once again, due to something outside of my control. Here are the specifics:
The buyer opened a case: Item doesn't match the description Jul 19, 2014 at 9:23 PM
The case details:
The buyer says the item doesn't match the description.
The buyer paid on Jul 10, 2014.
The buyer says there is a problem with 4 items in the order.
The buyer chose "other" as the problem with the item
"Hi- I went to the post office today to say I did not receive this item that they say was delivered. They said the seller or shipper has to file a claim with the USPS to track the package further and get a refund. Sorry - not sure what else I can do. I have ordered these in the past from you with no issues. Thanks Anna"
The buyer requested:
A replacement item
While the buyer's case is open, the funds from this transaction, including the purchase price and shipping, are not available for withdrawal. View PayPal transaction.
Here is a screen shot of my current dashboard (please note that I sell some personalized items that require information from the buyer and sometimes I wait - hence, the lower tracking number uploaded within handling time. Also the number of refunds - most due to buyer request as they changed their mind):
I was so in love with eBay in the beginning,...and it was part of my retirement plan. Now, I have several websites and sell on other venues. Still not the sales volume as eBay even at its slowest due to Google changing up their game plan. Small online sellers will never be a winner in the ecommerce arena.
I have a complete store in my home and nowhere to sell the goods (yes, just closed a bricks and mortar store so not kidding!). Hours and hours of time spent on photos, descriptions and entering listings on all of these venues and you are still invisible.
Retirement is not looking like the "golden" years for me,...you can plan but it's all for nothing when this stuff happens that is totally out of your control.