|Sun July 20 2014 13:19:02|
How eBay Could Become Great Again - Or Is It Too Late?
I've followed your site for ages and over the last few months put my thoughts down on paper as I think of them, the way I think eBay could become great again. Just my suggestions, open to discussion with all.
A faster, less convoluted listing process.
Search engine which only searches for the words in the title that you actually ask for, NOT what eBay thinks you want.
No other criteria should be used in the search - it's not necessary.
Search comes back in "time ending soonest" so everyone gets an equal chance of being seen. Bin Best Match, it's not best it's C&*p.
Shop items which are GTC or 30 days not shown in search. If a buyer wants to see those they can easily visit the shop to view. Search results should show auctions and 3-10 day BINS only.
Or maybe remove GTC and 30 day listings altogether to keep the search results fresh. Sellers with thousands of items can set the 10 day BINS to auto relist. This will give them a chance to be seen regularly without having to manually relist. Limit the BIN amount to say 25 so again the listing will restart each time.
All the above should ensure casual searchers will see something different every day, like they used to, and maybe get them to buy again. At the moment when you do a search you're lucky if it comes back with anything that you asked for and if it does it's the same every day.
Allow sellers to put whatever terms they want (provided they are legal) on their listings.
Allow sellers to charge whatever they want for shipping. BUT,...
When buyers win or tick the BIN box they MUST then tick 2 extra boxes which state they have read and understood the sellers terms and shipping costs. The buyer can then not complain if they don't agree with the terms. (and cannot neg the seller because they did not read and agree the terms/shipping before buying.)
For a buyer it's simple. Read the terms and either accept and buy or go elsewhere. For a seller put terms in which you would like to see yourself when buying.
As an addendum to the above, perhaps a 3rd tick box to ensure the buyer has READ and understood the description.
I constantly come across threads on eBay forums of sellers complaining buyer did not read the description.
Return feedback to KISS - Keep it simple s&^%$d.
Allow additional character spaces in feedback lines.
Get rid of DSR's, make feedback 2 ways BUT ONLY allow negatives to go through after contact has been sent and confirmed with buyer/seller. Buyers should NOT be allowed to neg a seller until the seller has had a chance to sort out the problem. Sellers should NOT be allowed to neg a buyer until the buyer has had a chance to sort out the problem.
Forget neutrals, not needed.
Don't hide shills etc behind anonymous feedback. Scrap private feedback.
Let buyers and sellers ID's be seen by everyone.
Scrap the so called defects. It's insulting to call a perfectly good seller "defective" for things beyond his/her control. Bad sellers will get found out when the negs come in due to ignoring their buyers concerns.
Allow buyers and sellers to contact each other directly with questions or problems. A simple question from a buyer should not become a "defect" for a seller.
No listing fees. Final value fees at 10% across the board (with a possible cap for high value items). eBay is the only site which charges to list then says in their terms they may not let your items be seen.
(The next bit may be going too far for some):
Make payments via PayPal to be instant at auction/BIN end.
Controversial perhaps, but how about forcing your eBay and PayPal accounts to join, thus ensuring payment is automatically paid as soon as you win or hit buy with no further action from you.
For auctions, if you bid you must ensure you have sufficient in your PayPal to pay for it immediately and automatically if you win.If above goes too far then if not paid for immediately sale is automatically cancelled. (for auctions they could perhaps have another day added on automatically if no payment instantly received)
Bring back the original discussion boards, they were far better than the ones we have now. Then it was a sense of community. Now it's a sense of us vs them (buyers vs sellers)
Get rid of the stupid system which shows you more of what you've just purchased. If I've just brought widget "A" why would I want to see more of them.
To help keep the site secure force everyone to change their password every 2 months or so.
Change to the above then STOP changing things every few days/weeks/months.
I'm convinced if the above happened eBay could become great again - or is it too far gone to recover.