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Mon July 7 2014 20:14:07

eBay Seller Says It's the End of TRS for Small Sellers

By: Reader

Sponsored Link

Dear Ina,
TRS small sellers will be dropping like flies!! THIS IS WHAT EBAY WANTS!!!

With the new changes at eBay and all restrictions to meet eBay's expectations for TRS will be a thing of the past. Just like the OLD eBay we all dream of.

The new defect default rate at eBay will be a landslide to the buyers to give bad ratings for the sellers. If the buyers don't get you, eBay will, so say good bye to TRS with 20% discounts, no more getting to be number one or on the first page of eBay's searches.

To combat not to have bad rating from buyers, sellers will now be forced to use 5-day shipping and handling time so the buyer can not complain, or open up cases. With that single move to convert from one-day handling time to any other time, you lose your TRS status and your 20% discount on fees.

So I believe now the sellers will be forced to raise their prices to the buyers to offset the 20% discount they all count on.

So now the buyers will have more to cry about for now they can have their free shipping and expect to pay a higher price for their items due to eBay new policies. Good for eBay so now they can get more FVF and now give sellers their 20% discount. This is what eBay wants and this is what they are after.

 If you put one word wrong in your listing, you are doomed. If the post does not scan in your package, you are doomed, etc.

eBay is the only company I know that attacks their customer base and makes them hate them so much.

Please leave my name out of this, thank you.




Comments (32) | Permalink

Readers Comments

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

This user has validated their user name. by: Marie

Tue Jul 8 02:07:11 2014

I don't know why so many people keep saying this is going to affect small sellers the most.  It certainly isn't true.  Continuing to repeat it doesn't make it in any way more factual.

The rules do not only apply to small sellers.  They apply to ALL sellers with the possible exception of Mega sellers.

I am not a small seller, but I'm not a large seller either and I am just as affected by these changes as a small seller is or will be.  They are not persecuting small sellers.  They just apparently wanted TRS to be even more elite.  But more importantly they wanted to make more money without raising rates.  So taking away the discount for the most part accomplishes that.

As for INRs, for me, they really aren't a big thing.  I just had one recently.  I could prove delivery, so I had Ebay escalate and close it.  The case does not count as a defect.

The 20% discount was never guaranteed on a regular basis to any seller.  So if a seller was basing their pricing off of assuming they were getting the discount, then they really need to rethink what they are doing.  This is NOT a good idea EVER.

I never have based my pricing off of assuming that I get the discount as I sure as heck don't want to go and readjust pricing if I lose the TRS discount.  That would drive me nuts.

Hopefully not to many sellers were doing that as it really isn't a good idea.  

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: NutriActiva This user has validated their user name.
Web Site

Tue Jul 8 07:03:03 2014

My response to the new rules for TRS is to drastically reduce my international sales in which I offer economy shipping, which is actually the majority of my business.  It used to be fine: I'd ship to almost all countries with affordable economy shipping (no tracking #, a couple bucks), insure the packages, and maybe 1 our of 20 doesn't make it, in which case I'd send another or refund. I give full disclosure to buyers about shipping times and the fact there is no tracking, and they select it because the only other alternative  are services with tracking that usually cost 10x as much, which isn't worth it for inexpensive items. But because it results in too many inquiries about package status by opening a case it's too harmful for me to continue.  

I appreciate Ebay trying to make a better system, but it seems that they don't work with their sellers to reach goals and develop policies.  Many sellers are going to lose TRS status not because they are not great sellers and have very satisfied customers, but because Ebay created a bunch of 'gotchas'.  Ebay's fetish with instant tracking is nonsensical.  When you buy online are you obsessed with getting tracking within 24 hours, or are you simply satisfied if you received the item you ordered in the time indicated?

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: jaydee This user has validated their user name.

Tue Jul 8 07:41:49 2014

I think it would be foolish to think this is just a TRS 20% claw back,

8 defects and you loose TRS
another 8 and it's a lifetime termination

Something is going on inside ebay, that is not making sense.

I worked for a company once that management purposely drove into the ground, what could be the reason? well after 2 years, the company finally went almost broke, they went into bankruptcy protection,

Amazingly the same 7 managers, who destroyed the company bought the company for next to Nothing, and they  turned it around almost overnight.

Ebay stock is very low.
Something is not right, and no normal business, would ever do what they are currently doing to their customers, no way, something smells fishy.


eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: jaydee This user has validated their user name.

Tue Jul 8 07:47:09 2014

I might also add 80% of the defects eBay has issued to us are fraudulent, CS says they are wrong and claim every time we call they will be removed. but they are all still there.

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: NetWatch This user has validated their user name.
Web Site

Tue Jul 8 08:03:19 2014

Well, since big box retailers experience virtual immunity at eBay and enjoy "scrubbing" the Defect Rate is VERY DEFINITELY aimed at small sellers in terms of its impact and the furtherance of Donahoe's overall agenda of small seller elimination. Sorry Marie, no cigar.

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

This user has validated their user name. by: LDS Brother

Tue Jul 8 08:09:19 2014

AMEN Jaydee ! You hit right on the topic I have thought to myself, and discussed with others. Something is not right ! One thought i have had, is are they doing this on purpose ? Is the company just going to  announce someday thank you for being users, but we are closing down after a glorious run ! ????? Makes me wonder ?

I mean can you imagine how many sellers are going to go down with this defect system ?

It is unjust and unfair to the sellers that do what they are supposed to ! If yer a crappy seller, then you deserve every ding you get, but eBay has not figured out how to stop the collateral damage to honest, hardworking sellers !

Or maybe they just don't want to ?

Something is going on, because it appears to me, eBay wants justr about every small to mid size seller to get so disgusted, that they just shout ENOUGH ! And quit !

Chinese flood the market, sales are positively hideous !

The hack, Google, Summer is the Triple Whammy of destruction to sellers ! This is 100% the most horrid selling season I have ever had since the 1990's when I started on eBay

eBay I believe says they did a study or something to that affect, and that you don't need search engines or something along those lines ?

I go to Google, and type in anything, and NOTHING shows up from eBay, go to Bing and it does, now most people use Google, and Google has dropped the hammer on eBay for search, and we the sellers are taking the hit ! Mr. Donahoe has his paycheck, Wenig his, Burke his, Nike gave JD $160,000 to sign on for Nike

Me I have the most pathetic sales since May an individual could ever imagine. I am TRS, I get good placement on Best Match, what gives ?

If what I have sold the last 2 months is my reward for being TRS if yer not TRS you may as well quit eBay immediately and never look back !

I mentioned before when Lorrie Norrington said that if we basically jump through the hoops we are going to do very well on eBay ! Yeah right !

I am TRS, Returns, Free S/H/I low prices, I do all I am asked, and I have literally tanked !

The thing that amazes me the most, is this is the worse ever since May, and they eBay stock seems to have gone up to $50 plus when it hit $48 I ask the world WHO IS GETTING THE SALES ? It is not me, or most sellers I see !

When I do I sold listing search for similar competitor products, no sales, to low bids that I feel bad for my competitors losing so badly.

What is it like to get 2 bids on an item anymore ?

All the eBay buyers ( Apparently not many ) Want your item for free basically or dirt cheap, then they punish you with their new defects they can hit you with many !

eBay does not tell them that a 3 is the sames as a 1 star

eBay does not tell them Neutral is the same as Negative

John Donahoe is the most self serving disconnected human being from the majority of the human race I think I will ever behold in my lifetime.

I had such a good business before 2008 and he has literally destroyed all my hard work and years of effort !

I sell items that with so called world wide exposure should sell daily, some have not sold for 6 months

One of the lowest prices in the World on some of my items, international exposure, and not a 1 sale in 6 months, and eBay is supposed to have traffic ? Where ?

This is really sad, their are humans out there that got the raw deal from Donahoe and Co. And I am telling youo Karma is a Universal Law, and you cannot ultimately be blessed long term when you cause this pain and suffering to honest good people and families who are good sellers.

I am not a Phoenix yet, Donahoe has destroyed me to ashes after this hack, google thing it appears, but I have no risen up out of my own ashes, as the other sites do not work either.

If anyone has any advice how I can get my own website and make it a go, please advise me !

Something is very fishy at eBay ! Maybe someday a hugher power can show JD the tears, the anxiety, the depression, the pain, the losing your home from unfair buyers dings that this man has allowed to be brought down on the good people/sellers unfairly when it should of been on the bad sellers !

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: Danni Ackerman This user has validated their user name.
Web Site

Tue Jul 8 08:58:09 2014

I wrote an open letter to John Donahoe over on my blog page.  
Take a look.

It is silly to see sellers saying they are going to cut off their nose to spite their face... really reduce International offerings?  Extend handling to 5 days?  That is not running your business that is letting eBay run your business... rethink that!

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: JohnGermaine This user has validated their user name.

Tue Jul 8 08:58:38 2014

I see TRS as an occasional bonus to me. I don't count on it and I don't price based on it. We have always been at the whim of the CEO ever since Nut Meg took the helm. If you are basing your prices around TRS then you need to stop and pretend you are a newbie and have no discounts. That will work best for all of us. I have been in and out of TRS and consider it a bonus if the deem to give it to me for a month. I have it right now, and it will be gone within a month. Those things are just teasers, nothing more. Too bad they have to play all these games instead of just charging us for a ''space'' as if we were tenants at a shopping center.

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: Gina This user has validated their user name.

Tue Jul 8 08:59:22 2014

"They apply to ALL sellers with the possible exception of Mega sellers."  THAT says it all!  No more need be said!  eBay wants ONLY those who are willing to pay more for advertising....not those who complain about every little thing new policy change to put more money in eBay's pockets!!

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: jaydee This user has validated their user name.

Tue Jul 8 09:08:01 2014

I really don't have any more time to (waste) investigate and graph this activity, but I am sure all the answers are buried deep in here.

http://finance.yahoo.com/q/it?s=EBAY

http://financ
e.yahoo.com/q/mh?s=EBAY+Major+Holders

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: Redlion This user has validated their user name.

Tue Jul 8 09:29:30 2014

I have two ebay accounts, one moves about 600 to 1,000 units per month and the other moves less than 10.

The larger account is not a TRS because I don't send the items with tracking and my "defect" rate is less than .5% with about 11 "defects".  

The smaller account is also not a TRS because it is a newer account but will soon be eligible.  I have one "defect" and it is sitting at 1.37.  This means that just one more buyer can have a bad day stubbing his toe on the way to the mailbox, and we will not get TRS on that account.

And to make matters worse since we do such a small volume on the smaller account, those "defects" will stay with us for an entire year.

If all this weren't bad enough, we of course will not be offering the ridiculous 90 day returns during the holiday season.  What small seller wants to have their merchandise tied up for up to three months over the biggest selling season of the year only to have it returned broken or worn?

The whole "defect" system is bad on large and small sellers alike, but at least larger seller have the opportunity to water down the numbers with volume.  No matter how you sugar coat it, yes it is worse on smaller sellers.

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: Redlion This user has validated their user name.

Tue Jul 8 09:38:24 2014

Added note after reading a comment posted about changing to a 5 day handling time.  I too thought... Hey if I extend my handling time to 5 days it will block buyers from opening a "where's my item" case.  Well it was pretty effective, I stopped getting the cases opened because I stopped getting many sales.  I quickly switched it back to a one day handling time.  

My advice from personal experience?  Don't do it, unless of course you are a competitor in which case it is a grand solution.

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: cillianred This user has validated their user name.

Tue Jul 8 09:53:37 2014

I agree with Marie and others: if your business model depends on the 20% TRS discount, then that model is a failure and you need to re-think your business strategies.

I also agree with jaydee: the idea that ebay is using the upcoming changes to re-claim the 20% value fees simply makes no sense. Logic dictates that loss of TRS status leads to lower placement in search which means less sales which means less final value fees for ebay. They'd be cutting off their nose to spite their face. It seems to me that there has to be more going on then we're aware of at this point.

Finally, as Danni pointed out, changing the way you do business, such as extending out your shipping time is very short-sighted from a business point of view. Even if I should lose TRS status, I would continue to operate the same as I do today. Because how I operate my business is based on what I feel is best for my customers, NOT on what ebay does or does not want me to do.

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: pace306 This user has validated their user name.

Tue Jul 8 10:05:45 2014

Its not that eBay cares "too much" ie they sit around watching Kardashian reruns thinking up ways to punnish smaller sellers - its the exact opposite - they do too LITTLE.

The brain trusts make a few rules to try and make eBay "bulletproof" for the buyers and what ever happens to the sellers who cant meet these performance issues get bounced.

Money not having to be spent palying "mommy" to buyers and sellers can be spent on things eBay feels are important - logo changing, 20oz and not 16oz sodas in the machines and countless bonuses for insiders.

eBays TRS game is just that - a game. Its a MATH game - do more and if you then have issues they wont count against you.

Being a seller on eBay means a few constant things - and they will never change no matter who here says what or how much we wish JD would get stuck on a deserted Island for the next 50 yrs.

1) Bigger accounts will ALWAYS get better treatment - they bring in more money so they get treated better.

2) if you sell less mainstream things you run into issues with kooky buyers who dont understand/appriciate the things you sell as you do

3) if you do sell mainstream items, you will eventually run into the jerks called VERO.VERO is ONLY there to make sure eBay doesnt get dragged into legal issues arising from trademark/copyright issues. They ont care who you are, what you sell, how right you are, or hot your gf is. They are the "peggys" of the legal world, the kind of people who get online degrees from the backs of matchbook covers - they only know "DO ANYTHING TO ANY SELLER - JUST MAKE SURE EBAY ISNT SERVED IN COURT"

4) 2-3x a year, the morally and intellectually bankrupt people at eBay will come up with seller updates, none of which will EVER be lower fees and be better for sellers. We can all cry and wish - but it wont happen.

I bitch and moan about it to - but im comming into this card game knowing that the game is rigged - and SO SHOULD YOU.

Fairness and parity arent lexicons in eBays dictionary. They want to and do as little as possible to make as much money as possible - and sellers are ALWAYS source for new revenue streams, always.

The trick to being a successful eBay seller is to maximize the transactions you do get to get the most out of them.

Include flyers and get customers to buy off ebay from you later.

Be as helpful as possible - customers appreciate kindness and will come back to you if you show you care - even when they ask thier crazy questions.

I used to be more on the offensive as a seller on eBay - id complain every time I felt eBay was out to screw me again. Now, I complain less - usually only when it impacts me in a major way - and most times it doesnt.

They want Global Shipping - great - it can only help me. I offer 2 international shipping options - no one forces buyers to pick eBays choice.

If they want tracking - I give it to them - I buy the postage off eBay and it uploads tracking so I dont have to hear them whine.

The time is better spent finding new deals to buy then fight with the morons in San Jose. They arent an ecommerce company, and I believe thier stock price relects that (as does TWICE and Dealerscope).

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: wilmo This user has validated their user name.

Tue Jul 8 10:06:07 2014

Everyday I get more surprised by the articles posted all over the internet regarding how Ebay is treating sellers on their marketplace. I just can't believe the treatment we have been receiving from Paypal and Ebay. I recently received an email from Paypal stating that one buyer opened a case about receiving an empty package in the mail, i was surprised that the buyer didn't go trough eBay or contact me 1st before asking Paypal for money back. The particular buyer ordered a $50.00 trendy item from us, witch was mailed insured priority. tracking showed that item was delivered, buyer even left a positive feedback. I contacted the post master and was told that package was delivered in good condition, we reviewed the weight on the receipt to show Paypal that the item was shipped in a very proper habitual way. Not good enough. The worst part is buyer is private, cant review any feedbacks received or left for others, i really its a conspiracy to eliminate us. I could write a book about the injustices received from eBay and Paypal, I have 100% positive feedbacks. Now my account is suspended and Paypal holding our funds for 21 days. Please do not tell me that eBay is in the process of eliminating small sellers. I also believe that the people making those decisions are very dumb and stupid, we the little merchants built those giants, we made them what they are today.








eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: Bidonmine This user has validated their user name.

Tue Jul 8 10:06:12 2014

All my items have free USA shipping (except large, heavy items) and I get the TRS discount. Currently my defect rate is good and I will keep TRS and the 20%.
However, if I lose the 20% I do not think it will affect my over-all business plan except that I may add shipping into a few more large items.

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: yo This user has validated their user name.

Tue Jul 8 10:21:49 2014

I had a store for 9 years. 3,900 positive feedbacks. Because I needed a stable income. I got hired to be in charge and create an ebay store for a jewelry store.. So I wasnt selling at my personal store and ebay put my store low performance category for 4 months. One day they just decided to close my account. When I call they told me I dont meet the new metrics. I told them that I didnt had time to list new items because I was working on an ebay account for someone that is making $10,000 a week. I am the only one in charge of that account. But I still need my personal account because once I leave them a system i will be back to my personal ebay store.  So they told me to focus in the jewelry store  (of course they pay $4,000 ebay fees monthly and to forget about my personal account. This was crazy and frustating! I lost my ebay account. They closed my sellers rights. They said I dont meet the metrics to be a good seller. Meanwhile in the account that I created for the jewelry store I am powerseller and beyond excellent performance. They just want to keep the big fish! All small sellers they are getting rid off..  

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

This user has validated their user name. by: Marie

Tue Jul 8 11:32:33 2014

@nutriactiva

Why are the new rules affecting your international sales?  Your TRS status for the US site is based off your US transactions only.

If you get a defect on an international sales it affects your standing as a TRS seller on international sites only.

@NetWatch

There are far more sellers out there than just what one might define as a small seller and what one might define as a mega seller.  I have no idea why the sellers that fall in between those two are assumed to be doing fine and none of these rule changes affect them with as much problems as the small seller.  I know it is NOT true for me and it is not true for a couple friends of mine that are large sellers.

For a decade now, many on this site have been yelling about how Ebay is so horrible to its small sellers.  Like they are the only ones suffering.  It is so not true.

We can assume that the mega sellers aren't going to be affected by these changes, Ebay's history does show they favor them and give them exemptions not offered the other sellers.  But for some of those mega sellers, it will be extremely easy to see this in action after August 20th.  Those sellers with extremely high negative and neutral FB alone.  I've seen some mega sellers when you add those two numbers together are in trouble with the defect rate.  But we will just have to see what if anything Ebay does.

@redlion

Exactly.

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: RCL This user has validated their user name.

Tue Jul 8 12:26:34 2014

There's been enough commentary on this blog from large sellers for me to understand that all sellers are adversely affected by eBay's policies UNLESS excepted from them. Why do people love a conspiracy?

eBay Seller Says It's the End of TRS for Small Sel   eBay Seller Says It's the End of TRS for Small Sel

by: MovinOn This user has validated their user name.

Tue Jul 8 13:14:53 2014

It's not just us ''small sellers'' and ''medium sellers'' that don't like the direction ebay is going. The shareholders think the same. Ebay stock is stagnant while the stock market is booming. They recognize the problems ebay is having and are voting with their wallets and pocketbooks. They aren't buying ebay stock. Even JD is selling his stock. He knows how poorly ebay it doing. Yet I fail to see how alienating sellers and blaming them for everything will help. I only see that as making things worse for ebay and worse for sellers.

With the ever-increasing fees, I have already moved 65% of my inventory to other venues. Yet my ebay sales are down 82%.  The latest report shows my defect rate is over 4%, though all defects are for items that are totally beyond my control.

- Buyer asks where his item is 2 days after tracking shows it was delivered, case opened, buyer closes case 2 days later with no comments, yet ebay blames the seller and won't remove the defect. It's the seller's fault that the buyer had a negative buying experience. Uh, how is that the seller's fault???

- Buyer scams the seller by removing parts from an item, then files a SNAD case because it no longer works and returns it with parts missing for a full refund, and doesn't want a replacement (buyer just needed the parts, not the item), gets a full refund. That's the seller's fault. Another strike. But the buyer got the parts they needed, for free, by scamming the system.

- Buyer returns a sweater because it wasn't the right shade of red, another strike against the seller.

- The part they ordered wasn't the right one for their machine and they didn't do their research properly to check before ordering, seller's fault again. Seller is out the shipping fees and hassle of getting the item back and having to relist it, and the 30 minutes it took to call ebay customer (no)service to get the seller fees refunded.


- Buyer gets a new genuine Coach handbag, originally purchased from an authorized Coach dealer, uses it a few times, then claims it is a fake, returns it for a full refund. It's the seller's fault again. Another strike. Seller gets a Coach bag back that can no longer be sold as new, now has to sell as used.

- Pair of designer jeans didn't fit right so they are returning them for a full refund. Another strike. Buyer took the tags off, reducing the value of the jeans if resold.

- Ebay has nothing to do with the shipping process, yet they have to charge me a percentage of the shipping cost so they can make more money, so I add a handling fee to cover that. The buyer thinks they got overcharged and leaves a low DSR for shipping cost, even though they knew the exact shipping cost before they bought. Another seller defect. Another strike or 4.

- The lowest cost shipping method took 2 days longer to get there than ebay (under)estimated, even though it was shipped within a day of the sale. Parcel Select doesn't get there in 3 days with 1 day handling time. Seller's fault again, 4 times on 4 different items. Ebay says it's my fault for using an unreliable shipper. Yet all of the shippers ebay recommends are unreliable because they occasionally lose, damage or delay shipments. There isn't a shipper that is 100% on time. That's the seller's fault. 1.2% seller defect rate for slow shipping.

- Ebay wants us to have generous returns policy, which I do. Yet a small percentage of buyers have to take advantage of it and steal from the seller. More seller defects, unfairly. Even those legitimate returns, such as buyer changed mind, are seller defects. It just isn't fair.

The cost of each return offsets the profits from 20 other sales. Yet ebay claims that is ''just part of the cost of doing business.''

It's just not worth the hassle and the high ebay fees. I am already doing better on other venues on ebay. I could end all of my listings on ebay now, but I will wait until Aug. 20 when I lose my TRS, then call ebay customer (no)service and ask why I should be blamed and penalized for all of these issues that are beyond my control, then proceed to cancel all of my listings for good. I am MovinOn. I have over 4000 FB, always at or close to 100% positive, DSRs always over 4.9, but that isn't good enough for ebay any more. I can do better elsewhere. I am finished dealing with this unethical company.

Ebay has carefully calculated how much their revenue will increase when most of the Top Rated Sellers will lose their TRS status on Aug. 20. Yet they haven't calculated the loss of revenue for sellers that either leave voluntarily or are forced off because of the higher fees and defect rates. I suspect is will be very significant. Most sellers are buyers, too, so sales will likely decrease. I suspect we will see significant stock price decreases by Sept. 1.

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