The following is a sampling of letters from readers who have written to us concerning the news on May 21st that criminals had gained access to eBay's user database earlier in the year.
Regarding financial data, eBay said "there was no evidence" of compromise. But it is not the same as categorically saying "ABSOLUTELY SURE of NO COMPROMISE to financial data".
Could they just say that since the PayPal site was not compromised, so therefore there's no financial / credit card data stolen? eBay is still trying to protect eBay and not alleviating customers' concerns?
Could it be that eBay still not telling the truth at this point? Could it be that eBay is still protecting itself from future lawsuit?
I thought you might know or know who to ask. This question is not so much personally for me, but it may be that there is a problem that has not yet been fully recognized???
Yesterday and today neither I nor another person, who normally receive numerous daily eBay emails for followed searches, has received any such emails.
We both checked our emails subscription status and that says that we are supposed to be receiving them.
I am wondering if eBay has mucked that up as a result of the password mess.
P.S. I hope you will be aggressive in publishing information about the security breach. It is extremely obvious that eBay is in "full obfuscation" mode. I don't know anybody (who is not wet behind the ears) who believes what they are saying about what they do NOT know and when they knew it.
Followup: Hi Ina, After I replaced my eBay password, the eBay emails started coming again in the next overnight cycle. This could be coincidence or it could mean that replacing the password was a requirement to resume receiving emails. - Jay
In the wake of this eBay breach, and with just the minimal amount of information that eBay has disclosed, I must say it is much more than just troubling.
eBay has, in recent years, become more and more blatant about blaming its customers (sellers) for buyers not returning to the site. Top executives have recently gone so far as to intentionally implement policies that will result in their customers (sellers), sooner than later, falling below eBay's standards even when followed to the tee.
Sellers who have, for many years, faithfully followed their previous "hit with a stick" policies and gone above and beyond for their buyers, will now become victim to eBay, in the cruelest of ways, disintegrating their listings from the site without notice.
There are also plenty of sellers at eBay who dupe buyers by selling cheap and fraudulent items, upload tracking but don't actually ship it for days, etc. But, when these sellers have big enough sales numbers, eBay actually erases their negative feedback they receive from buyers and will ignore their bad behavior and bad treatment of buyers to ensure they don't fall below eBay's high standards.
Now, we are all informed, with this breach, that eBay has never encrypted buyers or sellers personal information that can directly lead to identity theft which can cause complete chaos financially and otherwise for them, when stolen. Well, it's been stolen.
Given these facts, eBay should quickly and publicly apologize to all buyers and sellers for their complete indifference toward them, publicly take full responsibility for buyers deciding to not return to the eBay site and quickly reform these new egregious policies they have laid on eBay sellers.
With the true facts now exploding on the internet and television for the entire world to see, I think it would be in their best interests.
I've been keeping track of the site count for eBay on the PowersellersUnite.com site, with the count being about 265,500,000 listings showing on eBay on the day the hack was finally announced.
Each day since the hacking was announced, the listing count has been dropping steadily with each day.
Since yesterday (5/30/14), however, the count has seen a dramatic drop, down to 258,489,742 (as of May 31 at 7:08 p.m. server time). Yesterday at this time, the count was about 261,000,000
In the past 2 years of my tracking eBay listings count on that website, this has never happened. Based on these counts, I would say eBay is hemorrhaging listings.