EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Sat June 7 2014 19:28:25

Sellers Express Concern over eBay Hack

By: Reader

Sponsored Link

The following is a sampling of letters from readers who have written to us concerning the news on May 21st that criminals had gained access to eBay's user database earlier in the year.

********

Dear Ina,
Regarding financial data, eBay said "there was no evidence" of compromise. But it is not the same as categorically saying "ABSOLUTELY SURE of NO COMPROMISE to financial data".

Could they just say that since the PayPal site was not compromised, so therefore there's no financial / credit card data stolen? eBay is still trying to protect eBay and not alleviating customers' concerns?

Could it be that eBay still not telling the truth at this point?  Could it be that eBay is still protecting itself from future lawsuit?
Regards,
Anonymous

********

Hi Ina,
I thought you might know or know who to ask. This question is not so much personally for me, but it may be that there is a problem that has not yet been fully recognized???

Yesterday and today neither I nor another person, who normally receive numerous daily eBay emails for followed searches, has received any such emails.

We both checked our emails subscription status and that says that we are supposed to be receiving them.

I am wondering if eBay has mucked that up as a result of the password mess.
Jay

P.S.  I hope you will be aggressive in publishing information about the security breach.  It is extremely obvious that eBay is in "full obfuscation" mode.  I don't know anybody (who is not wet behind the ears) who believes what they are saying about what they do NOT know and when they knew it.

Followup: Hi Ina, After I replaced my eBay password, the eBay emails started coming again in the next overnight cycle. This could be coincidence or it could mean that replacing the password was a requirement to resume receiving emails. - Jay

********

Dear Ina,
In the wake of this eBay breach, and with just the minimal amount of information that eBay has disclosed, I must say it is much more than just troubling.

eBay has, in recent years, become more and more blatant about blaming its customers (sellers) for buyers not returning to the site. Top executives have recently gone so far as to intentionally implement policies that will result in their customers (sellers), sooner than later, falling below eBay's standards even when followed to the tee.

Sellers who have, for many years, faithfully followed their previous "hit with a stick" policies and gone above and beyond for their buyers, will now become victim to eBay, in the cruelest of ways, disintegrating their listings from the site without notice.

There are also plenty of sellers at eBay who dupe buyers by selling cheap and fraudulent items, upload tracking but don't actually ship it for days, etc. But, when these sellers have big enough sales numbers, eBay actually erases their negative feedback they receive from buyers and will ignore their bad behavior and bad treatment of buyers to ensure they don't fall below eBay's high standards.

Now, we are all informed, with this breach, that eBay has never encrypted buyers or sellers personal information that can directly lead to identity theft which can cause complete chaos financially and otherwise for them, when stolen. Well, it's been stolen.

Given these facts, eBay should quickly and publicly apologize to all buyers and sellers for their complete indifference toward them, publicly take full responsibility for buyers deciding to not return to the eBay site and quickly reform these new egregious policies they have laid on eBay sellers.

With the true facts now exploding on the internet and television for the entire world to see, I think it would be in their best interests.
Pam

********

Hi Ina,
I've been keeping track of the site count for eBay on the PowersellersUnite.com site, with the count being about 265,500,000 listings showing on eBay on the day the hack was finally announced.

Each day since the hacking was announced, the listing count has been dropping steadily with each day.

Since yesterday (5/30/14), however, the count has seen a dramatic drop, down to 258,489,742 (as of May 31 at 7:08 p.m. server time). Yesterday at this time, the count was about 261,000,000

In the past 2 years of my tracking eBay listings count on that website, this has never happened. Based on these counts, I would say eBay is hemorrhaging listings.
Judith




Comments (16) | Permalink

Readers Comments

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

This user has validated their user name. by: Bill

Sat Jun 7 22:49:06 2014

Well after 15 years of selling on eBay I have had enough of the bullcrap that goes on.
I am a TRS+, a Power Seller and have 100% positive feedback and I am done.

Most normal people who are good buyers will not come on to buy any more. The site is a wasteland that the flimflam buyers will just sit and pick you apart. It is not worth the headaches any more. The cost of dealing with these Yokels with the time that you spend cajoling them because

TIME IS MONEY

It's like Mr. Kenny Rogers said:

''You have know when to hold 'em.
Know when to fold 'em
Know when to walk away
Know when to run''

The time for holding is long gone, you can still fold 'em and walk away but if you hang on any longer it is going to be time to run!

My store on eBay lasted 10 years and I folded it up a year and a half ago. I was still selling items up until recently and I am getting a bunch of bad buyers now bidding on items, since I sell collectables, that are either idiots (which I doubt) or thieves.

I have 3 fixed price items still listed that close tomorrow and after that I AM DONE.

Bill  

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

This user has validated their user name. by: jawarrior

Sun Jun 8 00:21:24 2014

eBay is evil and is conspiring to eliminate as many sellers as possible in as little time as possible.  That is why they orchestrated this so-called "hack"!  It will surely cause hundreds, if not thousands, of sellers to run for the hills - just as evilBay  had planned!

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

This user has validated their user name. by: Philip Cohen
Web Site

Sun Jun 8 01:44:01 2014

Fortunately, it’s very easy to tell when an eBay or "PreyPal" spokesperson is being disingenuous—their lips are moving! ...

Was eBay’s "PreyPal" hacked also? Hacked or not, they have only got a credit card funds source from me, and I've got 45 days to challenge any fraudulent charge(s) on my credit card account ...

If "PreyPal" has indeed been compromised, that's their problem, not mine ...

eBay Inc, where the incompetent mingle with the malevolent and the criminal, and the just plain stupid ... http://bit.ly/11F2eas

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

by: ebay refugee camp This user has validated their user name.

Sun Jun 8 08:17:05 2014

Hi, I have sold on ebay for 14 years I am a TRS but that gets me nothing.
I am fed up. My items are seasonal and sell from from February to October with the summer months the busiest.
My sales have plummeted since the hack. My best sellers are not selling and should be.
I called ebay customer service to ask why.
The answer I received was a off the wall answer that was so absurd, so bizzare, so wrong that I could not believe it.Of course it was something that I was doing wring not ebay the csr said. I am doing things the same way I always have, great customer service and my sales were up in the four months of the year. I am now selling things on ebay that normally do not sell almost all of my sales in the past few days are those items, and that is totally not the norm.
Why are my items that sell and have sold all along completely tanked, it is not competition, it is not a pricing issue, it is not a customer service issue.
It is clearly something ebay is doing that is blocking views of those items, I am not stupid, I know the drill.
I decide to ask family members in different parts of the country to do a ebay search on specific items of mine. They came up with different results on ebay and ebay mobile, and google search. My items are NOT showing in certain areas and my items on google shopping are not the items that sell the most, they are picked up from ebay, but ebay claims they do not send items to google.
So it is eBay's search and the hack.  

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

by: jaydee This user has validated their user name.

Sun Jun 8 09:45:29 2014

14 years for us too, and totally meaningless to ebay,

Everyone has their own  breaking point, and with the latest stuff going on, I really can't see how anyone could take much more,? this is a company we PAY Money to. only the ebay protected and truly desperate sellers will remain.

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

This user has validated their user name. by: Basset

Sun Jun 8 11:55:42 2014

Donahoe SHOULD address the hack. It is a big elephant following him around. Is the FBI still involved?  Not sure there is much incentive, tho, news has pretty well dropped it, with one recent wall street blurb calling eBay a ''buy''.


Not to minimize, but the eBay hack was one more internet data breach ''issue'' with the potential to affect users that seems to be happening on a regular basis now.

Adobe, Target, Michaels, Neiman Marcus, Heartbleed, eBay, the newly reported Handshake bug that is supposed to be similar to Heartbleed, and so on.


So,  I'm trying to be proactive on my own & not rely on any above mentioned entity because in reality, I can't rely on ANY of them.

Even before the eBay hack was reported I had been deleting accumulation of  info saved on sites over the years. Many that I have only used a couple times.  Deleting accounts. Changing passwords. Unique passwords. Trying to practice safe internet usage while being someone that uses the internet regularly to shop for everyday non-perishable items.

I spent hours just changing and updating all my smart devices with new emails and passwords. AND de-activated facebook since it seemed to be a source of spam (more so than eBay) and emails I could not find a way to eliminate.

I'm trying not to click on email links (been guilty in the past) - The new apparent phishing fave: Shipper emails with tracking number links. So, if it is in my email - NO clicky-clicky  - go to the site instead.  

Even with all the effort, I realize that my info could be compromised at any time - by  bank, the IRS, medical provider, online retailers I routinely use, anyone that has my info.  



And, boy is it ever a great test of memory for this baby boomer getting a mental grip on all those new non-matching alpha-numeric-character passwords.

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

This user has validated their user name. by: Puck

Sun Jun 8 13:08:10 2014

I use a laptop that is dedicated to my eBay efforts only.

The same with the e-mail addresses associated with my ePal accounts.

Never a iota of SPAM on this machine and suddenly I'm inundated with Viagra, Nigerian, loan offers, Please help me!, porno, and other types of SPAM.

There is no question in my mind that the e-mail addresses stolen in the hack are being sold and utilized by these bottom feeding mailers.

Much of this stuff is embarrassing and all of it is irritating.

Thank you, eBain.

This came in while I was writing this post - (A ''LONDONER'' WITH A MEXICAN E-MAIL ADDRESS)

From: Fidelity Investments International (London) Oakhill
house, 130 Tonbridge, Hildenborough.
Kent TN119DZ, United Kingdom.

Greetings

I got your contact from my exploration in dig up a reputable non domestic ally who can aid me in this pending disposal.

My instincts have never failed me in the past. I am convinced that you are the person who can aid me in this pending disposal. I have no doubt in my mind that you are the right man to aid me in this investment project.

I am Mr. Anthony Bolton, A Fund Manager with the Fidelity Investment UK. I am contacting you based on my personal interest to develop a correlative business consociation with you in your country. The entirety and terms of executing the horse trade will be made known to you upon receiving a positive response from you. I solicit for your aidance to enforce this disposal.

I will give you a complete picture of this disposal as soon as I hear from you.

I look forward to hearing from you soonest.

Regards,
Mr.  Anthony Bolton

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

This user has validated their user name. by: Basset

Sun Jun 8 14:24:40 2014

@Puck (aka  reputable non domestic ally)  

Horse trade, huh?  Bet he has a triple crown winner for you out in the back pasture.
Don't forget to check the teeth. The reference to ''disposal'' is ominous.


My spam is not so interesting, but also seems traceable. Seems to be related to someone who applied for unemployment benefits in another state and everything related to job seeking and seeking companionship in that particular state is coming to my inbox. Guess the matchmaking sites figure if the guy is unemployed, he's got nothing better to do and is a good catch, perhaps.


Others seem to be related to a ''well wishes'' response I gave to someone on FB. Lots of well wishers out there - and an email from every single one made its way to my inbox. When I changed the notification setting, it brought on a spate of spam type emails. Thus the  FB vacation.

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

by: Patricia This user has validated their user name.

Sun Jun 8 16:04:52 2014

I sold on Ebay for 16 years but don't have a thing listed now.  I can't trust them anymore.

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

This user has validated their user name. by: Puck

Sun Jun 8 17:12:03 2014

@ Basset:

Another tip off, IMO, is a sender who refers to himself as ''Mister'' throughout the message.

I hold several advanced degrees and rarely refer to myself as Dr., etc. in an e-mail.

(Always do it when making telephone restaurant & theater reservations and getting past front trench level agents in call centers. :o)

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

by: comet This user has validated their user name.

Sun Jun 8 23:21:59 2014

@EBAY REFUGEE CAMP--

Can you share with us just exactly
what you are allegedly doing "wring" ---according to ebay CSR---to cause your listings to wander off?  

If we are not amused by it I am sure we all need a good cry from time to time.  

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

by: Moonwishes This user has validated their user name.

Sun Jun 8 23:40:02 2014

@Puck  --  thanks for the giggle. When a morning seems a bit rough, I love getting one of those emails that I read for the giggle it gives me and then on to work. I suppose it would be easier to keep a Gary Larson calendar handy to see what his cows, etc. are doing. It is amazing how many filthy rich Africans there are when most of their country is starving to death! Your email letter was barely understandable.

I quit selling on ebay about 6 years ago and it was barely in time before my whole business crashed and burned.  

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

by: feline This user has validated their user name.

Mon Jun 9 00:43:01 2014

a few weeks ago I was notified my card had been compromised
when I asked why they said that they couldn't give detailed info but said they interchanged info with  other banks

I do wonder if it had anything to do with the hack it must have been something substantial that involved a mass hacking for  them to notify in the  way they did because everything was in order when I logged into my card account

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

by: Tiffee Jasso This user has validated their user name.

Mon Jun 9 01:03:29 2014

I am getting a lot of Russian and other foreign email with get rich or asking for help and so I know my email addresses were sold.  

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

This user has validated their user name. by: Puck

Mon Jun 9 20:06:37 2014

''Could it be that eBay is still protecting itself from future lawsuit?''

Their legal department has told them not to say $**t if they had a mouthful.

Sellers Express Concern over eBay Hack   Sellers Express Concern over eBay Hack

This user has validated their user name. by: Puck

Wed Jun 11 16:32:32 2014

The best of today's post eBay hack SPAM to my seller a/c address:

An offer of friendship and pictures from ''Vickie'' in Mexico

''Nice to meet you. My name is Victoria. I came across your contact and i decide to write you because i will like to know you the more so that we can be friends. I think  we can know each other better as close friends.

Write me in my email address for more introduction about my self and send you my pictures. Thanks, Victoria.

And another opportunity from Nigeria:

CENTRAL BANK OF NIGERIA
Central Business District, Cadastral Zone, Abuja, Federal Capital
Territory, Nigeria.
OUR REF: CBN/IRD/CBX/021L/07
ATM VALUE OF : $6,500 000,00. (PAYMENT IN YOUR NAME FROM C.B.N)
PAYMENT APPROVAL NO: UTFMR/CBN/007/01101000002/ 0319740


                RE-YOUR ATM CARD 2014 PAYMENT IS READY.

Greetings,


I have been waiting to hear from you for some time, regarding your New
Bank ATM DEBT CARD 2014 valued $6,500.000.00 United States Dollars,
but I did not hear from you Since that time, I deposited the ATM Debt
card 2014 with COURIER EXPRESS DELIVERY DEPARTMENT, You are advice to
contact me as Soon as possible to know when they will deliver your
package to you because of The expiring date. Bear in mind that we have
issued a new pin code, so call for the new pin code to enable you have
full access of the card.


For your information, I have paid for the Re-Activation fee of your
ATM card. I would have paid for the delivery cost but they said no
because they Don't know when you will contact me and, you have to
contact me very urgent with the following information to enable the
COURIER EXPRESS DELIVERY AGENT get your ATM Debt Card deliver to your
doorsteps.
(eBay Same Day Delivery Service?)


INFORMATION NEEDED FROM YOU AS FOLLOWS:

Your Full Name:
Address:
Telephone:
Cell: phone:
Nationality:
Age:
Occupation:
Sex:

Find out when it will get to your address. Let me repeat again, try to
call me as soon as you receive this email for next line of action, to
avoid any further delay.

YOU MUST CALL ME AS SOON AS YOU GOT THIS EMAIL FOR WHAT NEXT TO DO.
ALSO FOR YOUR INFORMATION, YOU HAVE TO STOP ANY FURTHER COMMUNICATION
WITH ANY OTHER PERSON (S) OR OFFICE(S) TO AVOID ANY HITCHES IN
RECEIVING' YOUR DEBT CARD

IT'S ONLY GOING TO COST YOU ONLY BUT $1,500,00 USD, FOR THE DELIVERING
OF YOUR DEBT CARD TO YOUR DOOR STEEP.

Yours Faithfully,

DR. DAN WILLIAMS
Head Payment Officer Atm
Central Bank Of Nigeria
DIRECT HOT LINE: +234=8124232116



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.