|Mon May 19 2014 11:54:25|
eBay's Unrealistic Delivery Dates a Source of Tension
What a rotten last 3 days! Shipped 2 packages on Saturday, handed them to the clerk who had the scanner in his hand, I left and he still didn't scan them! I guess we all have to stand there and watch and listen for the scanner to beep!
Anyway the packages showed up as being shipped on Monday (not dropped off but as if they were brought to the PO on Monday). I did go to the post office on Monday to ask about the packages and where they were. I was told there was a temp guy on Sat and he made a mess of everything at that station. OK, so I can deal with that, hopefully my buyers can!
But now have another package that says it was to be delivered today. This one shipped last Friday, Priority Mail. I have a buyer who says "if it doesn't show up by tomorrow she is going to the resolution center." I asked her to wait a day or 2 since the delivery dates are not guaranteed by the post office but because (get this) the POST OFFICE said it was to be delivered today (no estimate but an absolute date!).
I went thru some of my other eBay listings and on some there is the delivery date is based on BUSINESS DAYS and others just say btw this day and that day and others say "This day", nothing consistent and all my listings say parcel post, 1 day handling. No other options.
If eBay knew how many buyers they were disappointing with an "absolute" delivery day when even the post office does not do that, I am sure they would change that wording in a hurry. I am hoping that I don't end up with 3 defects simply because of wording and buyers expectations are being set to high by eBay themselves, not the sellers but by eBay.
Maybe I'll go back to UPS after all...