|Wed May 7 2014 07:24:52|
Dilemma of Requested Shipment Delay and eBay Defects
Ran the Defect report - One cancellation is legit, but two of my cancellations (defects) are due to the following:
Buyer purchased two items, paid, then emailed to delay shipping for about a week until she returned home.
I contacted buyer and explained shipping dilemma, refunded payment since I could not ship the items in time frame required, and I held onto the items until she returned. I re-invoiced her from the "items sold" menu, and she re-paid the items when she was ready for them to ship. They shipped timely within stated period & she kept the items.
These items were NEVER cancelled through the resolution center and do not show up there as cancelled items. Perhaps eBay is counting refunds as a cancellation even when a transaction cancellation is not requested??? eBay got their fees from both items!!!
From what I can tell, it does not look like I got any defects for shipping delay - as there was NO delay from the re-payment date.
In the past, I simply would have just held the items for delayed shipment without any repercussion. Easy. Good customer service. So uncomplicated. So simple.
Currently / this Fall: If I had held the items I would have received two defects for the shipping delay. But the route I took seems to create two "cancellation" defects - even though the sale went through, the customer got her items, eBay got their money, and no transaction Cancellation was ever requested.
At the very least, sellers should have a plan of what to do when buyers request a shipping delay. Then reach for a bottle (of aspirin).
Dazed and Confused