|Thu Apr 10 2014 21:12:00|
Employee Implodes eBay Seller's Business
I woke up Sunday morning to find my active listings went from 156 down to 40 and then I further watched them decline down to nothing. I called up and after about an hour on hold was told my account was restricted indefinitely for site manipulation.
That is all they would tell me so I called back again and after an hour and a half I got a more thorough answer saying the restriction was due to feedback manipulation. I was told someone was calling up pretending to be buyers who left us bad reviews and having them removed.
I have several employees who help me with messages, customer service and packing. When I confronted them, one came clean. I had offered incentives to anyone who could resolve issues with buyers and prove to me that they helped make an unhappy buyer happy or even more impressive, helped a buyer so thoroughly that they revised their negative or neutral feedback. It turns out he had done this on several occasions.
He has been fired and now I am left with nothing at all. Mind you this was a respectable and intelligent college student who was just looking to help pay of student loans and he single handedly destroyed my business.
I had dedicated my life to eBay and it was my sole income. I support my mother and disabled sister. Now I am lost.
I have been calling everyday in hopes that there is some way for me to get our accounts back. I never received an email or message informing me of the restriction or it's details.
Today a rep told me that it was also due to the fact I have so many open cases. I tried to explain that the open cases are cases that were automatically opened against non paying buyers. We have had occasional violations in the past, most of which were resolved and correct with us found to be not guilty.
In all, we are honest people trying to offer people memorable buying experiences. Please take a quick look at our feedback and you will see our customers love us. We have been very successful at building our eBay customer base and we drive traffic to our eBay store at great rates.