|Wed Apr 9 2014 20:46:27|
eBay Refuses Suggestions from Users as Matter of Policy
During a recent (and rather ridiculous) policy violation discussion with an eBay customer service representative, I asked how I could provide input to eBay management regarding some of their selling policies. I was guided to this page on the eBay website. It states:
"eBay is always pleased to hear from members of the eBay community and welcomes their comments regarding eBay's products and services. However, eBay's long-standing company policy does not allow eBay to accept or consider ideas, suggestions, proposals or materials other than those eBay has specifically requested. eBay hopes members will understand that this policy is intended to help eBay avoid future misunderstandings when new products, services and features developed internally by eBay employees might be similar or even identical to a member's idea."
The way I understand it is that eBay is not interested in user feedback unless they ask for it (so unless management thinks something is broken, they don't want to be bothered with people recommending improvements. But how are you supposed to let management know there's a problem if you're not allowed to ever speak with them?)
I can't help but feel insulted after reading that link. I’m not an eBay stockholder or employee, but in essence I work for eBay and earn them about $20,000+ per year in Final Value, Paypal, and eBay store fees. To be told my suggestions are not welcome really makes me feel like my business is unwelcome, too.
Can you please try to get some feedback from someone in management on this policy?