|Sat Mar 29 2014 12:16:35|
eBay Won't Fix Errors Made in Handing Out MC999 Violations
I am writing in regards to all of the talk about eBay prohibited/ restricted items lately. Unfortunately, I have seen this first hand here of late. I have had 2 items taken down with the MC999 Listing Policy Violation alert in the past week and a half.
My first occurrence was with my miniature toy cap guns that I listed. I had a bunch of them in an auction and they were all orange blaze and up to code with eBay policy. I even read the policy before and after I listed them and checked everything off. Well a few days later I had a MC999 alert that they had been taken down. The reasoning: They could be concealed as a knife..... A KNIFE. I wasn't even listing any knifes or anything even close! I was listing miniature toy cap guns!
I knew this had to be an error so I called eBay and talked to 3 reps...who all confirmed that it had to be an error as well. They submitted an appeal and I was to hear back with 72 hours. Well after 6 or 7 days I finally called and asked what was going on. Sure enough, the case had already been decided and no one called me or sent an email or anything. The Policy team decided to stick with their original decision on the matter even though I wasn't listing any knives!
What?? How does that even make any bit of sense??
Their suggestion to me was to not list anything like this again and just do other things! Even though they have categories for it and rules to go by for them! I was just amazed. I told them that this will go against me and my record and they said that I would be monitored and if I tried to list it again or anything like it that I could be suspended, etc.!!
My next occurrence happened just tonight. I ran across a collection of toy trains. So I have been listing some here over the past few days. So while I was working tonight I received yet another MC999 violation alert. This time for Brand Name Misuse. They said I used Lionel/American Flyer in my listing title when my title was for a Marx O/027 Gauge Steam Engine Locomotive!! No Lionel or American Flyer at all!!!
It was too late to call them on this one tonight, so it will have to wait until the morning. I don't think I even want to know what they could possibly say on this one. Did eBay think that I was listing something I wasn't or assume that I did not know what I was talking about? Maybe they read my mind while I was listing and the word Lionel was in my head and they took that as my title?? At this point, I am pretty much at a loss.
How can we as sellers list items up to eBay rules and regulations, when those rules and regulations are bent/broken/chopped up/made up/whatever else. What do I do???
Hopeless eBay Romantic