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Mon Mar 17 2014 12:56:53

eBay Seller Bemoans Poor Descriptions in Apparel Category

By: Reader

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Dear Ina,
Ya know, eBay really needs to crack down on a lot of sellers and make it MANDATORY in their Bible of policies that information MUST be put into their auctions.

I just looked at a dress on eBay that I thought about buying, and what does the seller's description say? SMOKE AND PET FREE HOME! Yep, that's telling me if it will fit or not! I kid you not - not a measurement or description was listed! The color wasn't even listed and I couldn't tell if it was gray or blue! What did the auction title say? NICE DRESS.

Or, you get these sellers who list a top, for example, as size "medium". Write and ask for measurements and what do you get? "It's a size medium, if you wear a medium, it should fit"! WRONG! Not all smalls, mediums, larges, etc. fit the same even among the same brand/designer! My closet is FILLED with all 3 sizes! You can't go by size alone!

Don't these sellers realize they're opening themselves up to an "item not as described case"? And one would have to have the mentality of these sellers to even buy something not knowing if it will fit!

This really irks me because, as a seller, I take a lot of time measuring and putting every last detail in my listings. I sold a top a few days ago that I had listed as "royal blue" in color. The more I looked at in different lighting, it was more of a "dark bright blue" and I wrote to the buyer with this information. She was very receptive, but stated she really needed a "royal blue" color. No problem - I refunded her. I'm an honest seller, the color was right on the border of each other. These other sellers are pure LAZY! And 9 times out of 10, they are new to eBay! They are the ones who should be bumped off of eBay! Or maybe eBay should make them take an aptitude test first!

Then, you get others who are down-right stupid: a pair of shoes listed as "new with defects", but the description says "I only wore these twice and they have a couple scuffs, so they are new with defects"! HELLO - it's called PRE-OWNED!

A few years ago, I asked a seller if the sweater she had for sale "has stretch". Her reply: my daughter wore it a couple times, so it may be stretched a bit. OMG!

So many sellers describe a clothing item by saying it has "sequences". They are called SEQUINS!

I bought an eyeliner pencil that was pictured on the card packaging, and "stock photo" did not appear under the picture. I get the eyeliner, it's NOT on the card, it's NOT sealed, AND it was not a pointed end like a pencil eyeliner should be! It may have been used for all I know! You bet I opened a case against that seller, gave her a "negative", threw the eyeliner away and got a refund!

And another one with no brains: I bought a purse that had a "blingy" rhinestone decorative bar in the middle of the purse up at the top near the zipper. You're not gonna believe this one: the seller FOLDED THE BAG INTO 4 and stuffed it inside a plastic mailing bag!

Needless to say, the decorative bar was cracked in half! Good thing I took a picture of that mailing bag before I opened it. I said to myself "oh no, she didn't, please tell me she didn't fold this purse"! Not only that, but there was an obvious defect in the strap of the purse AND the color was NOT EVEN CLOSE to the purse she had pictured! You bet I left a "negative", opened a case against her, and attached pix of the mailing bag, the damage caused by her stupidity AND the defect for eBay to see! Got a refund on that also!

Where are these people coming from? Where are their brains and common sense? How do they get thru life!

I'd love to hear other "stupidity" stories posted here! It's just unbelievable the mentality of these sellers!

If you ever heard of the stand-up comedian Ron White, he has a DVD called "You Can't Fix Stupid". He's GOT to be referring to some eBay members!
GypsyWitch




Comments (33) | Permalink

Readers Comments

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: RCL This user has validated their user name.

Mon Mar 17 14:40:22 2014

These are the sellers who will make your items more attractive to a buyer.

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: GypsyWitch This user has validated their user name.

Mon Mar 17 17:04:58 2014

RCL - thanx for the support!!!  I'm not one to go around leaving bad feedback or opening up cases, but those outlined above deserved it!!!!!

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: TomH This user has validated their user name.

Mon Mar 17 18:08:00 2014

Actually such sellers have been on there since the beginning and have never changed and are still there.

We all tho, have to vent at times, so really a good rant.

I am wondering tho why you purchased any of the things you mentioned.

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: GypsyWitch This user has validated their user name.

Mon Mar 17 19:25:59 2014

TOM H:  Why did I purchase the items??   Seriously??  

I needed a new eyeliner in a certain color and I needed a red purse.    Why else would anyone "purchase those things"???  

Who would know that the sellers turned out to be total idiots!!!  Their feedback was decent, and the prices were right.

But thanx, I thought it was a good rant also!!!!

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

This user has validated their user name. by: Philip Cohen
Web Site

Mon Mar 17 19:47:18 2014

Some more "stupid" quotes:

"The difference between genius and stupidity is that genius has its limits." - Anon ...
[Regrettably, eBay's Johnny Ho's capabilities appear to be limitless ...]

"Ignorance can be fixed, stupid is forever." - Don Wood ...
[Clearly, eBay's Johnny Ho's condition is forever ...]

Some people are too stupid to realize they are stupid - the Dunning-Kruger effect ...
[Johnny Ho: the Dunning-Kruger effect personified ...]

"Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity." - Martin Luther King Jr ...
[And that, undoubtedly, explains the now great difference between the share prices of Amazon and eBay ...]

Plenty more fun quotes from the eBay executive suite at http://bit.ly/12xvzyA

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: GypsyWitch This user has validated their user name.

Mon Mar 17 19:57:26 2014

PHILIP COHEN:   Those are good quotes!!!!    

I especially like "some people are too stupid to realize they are stupid"!!!!

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

This user has validated their user name. by: iheartjacksparrow

Mon Mar 17 22:08:34 2014

My favorite is: "What you see is what you get." With no further description of size, condition, or anything. Sellers need to understand that a buyer can't deduce everything just by looking at photos, which many times are not that good.

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: FeelingFroggy This user has validated their user name.

Tue Mar 18 06:02:00 2014

The best way to get it across to the sellers is HIT THE BACK BUTTON. Its there for a reason.

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: Dragonfyree This user has validated their user name.

Tue Mar 18 07:32:53 2014

Book sellers who just put the name of the book and about 10 paragraphs of shipping and disclaimers.

If I'm interested in a book someone is selling and they discount multiple purchases, I will look through their items, but if they just list the title, I'm backing out.  

This is the worst in stores that don't separate their merchandise just in a generic book category and then don't even say what kind of book it is.  Mystery, True Crime, Suspense Thriller - a lot of times you can't tell by title, the unknown author or the cover of the book.  

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: glassz This user has validated their user name.

Tue Mar 18 07:43:33 2014

I have had the same problem as the OP but in my drapery searches.

So many sellers say XX'' length and XX'' wide across the bottom. I need the width across the pleated TOP to know if they will fit my window. I e-mailed one seller yesterday asking top width and she replied ''one and a half widths'' which meant nothing to me. Needless to say that auction came off my watch list.

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: doboy This user has validated their user name.

Tue Mar 18 07:46:26 2014

You are absolutely correct.  I sold a men's plaid wool jacket, can't remember the label, but it was a 3x.  

My description included measurements from armpit to armpit, shoulder to cuff, armpit to cuff, shoulder to shoulder across the back, seam to seam at hem, etc.  Buyer opened a case stating this label, 3x should fit.  eBay sided with me based on my detailed measurements.  I didn't leave anything to chance.

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: Moonwishes This user has validated their user name.
Web Site

Tue Mar 18 08:17:30 2014

glassz, as someone who has made plenty of curtains for my home, the one and half inches wide is a great giggle! Even for a heading that isn't a very big amount.

I see lousy listings all the time, especially for things like a pattern that gets put under the 'Used-Very Good' classification with the only comment being the boilerplate type thing of 'legendary seller', or the 'thousands of happy customers' and a feedback heading towards the 80's. How about telling people what part of the pattern is used. Nope never mind, I don't want to know as I would rather buyers purchase mine with a decent description :)

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: Terry in Texas This user has validated their user name.

Tue Mar 18 09:31:42 2014

i sell new and used clothing and ALWAYS have a detailed description including color, size, all measurements, extra details (like how many pockets, zip up/button up, skirt slit location/length). if i decide to sell an item with a ''defect'', i list that defect AND include a close up photo.

and yes, a MEDIUM is not the same size across multiple brands.

most of the trouble seems to come when buyers DO NOT READ my details.

last month i received a threatening note from a buyer about a pair of pants she purchased. she even ADMITTED that the tag size was as listed but she still accused me of misrepresenting the pants.

here's the note:

There is NO way the Miss Juli jeans are a size 16 -- more like a 20 or 22. I know the tag says 16, but I'll happily take a picture of a real size 16 and the difference is so obvious. I want my money back, including shipping, and I'll return these clown pants to you. I don't care if you accept return or not, you misrepresented the jeans. I'll go open a resolution case this afternoon if I don't hear back from you. Thanks, JXXX

now, i typically do not sell ''clown pants''. i responded with a professional note saying i did not misrepresent the size and that i provide the measurements since the size listed sometimes isn't all the descriptive. told her to return them to me and i would issue a refund.

follow up: a month later i got another email with a long sad story about illness, death in the family and unable to drive to the post office but she still wanted to return the pants. oh and she APOLOGIZED for her rudeness in the first note.

i still blocked her.

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: songe-d-automne This user has validated their user name.

Tue Mar 18 09:56:02 2014

To quote Dragonfyree:
"Book sellers who just put the name of the book and about 10 paragraphs of shipping and disclaimers."

I wish someone would have drilled this comment into the head of buyer I had several years ago. He was all upset that my terms were on my about me page and not on the description. Kept saying I should use a template, etc etc. My terms were a page long.

When you want to buy something, you want a description. What size is it? What color? What material? The condition.

Who the hell wants to sit there and read terms? You want to read them if you're considering on bidding, but I'd much prefer to click the link and read them after I've decided to bid.

That said, Gypsy, your post is right on. I too have small, mediums, larges, and even x-tra larges in my closet that are all the same size! LOL. Measurements are key.

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: GypsyWitch This user has validated their user name.

Tue Mar 18 09:58:52 2014

TERRY IN TEXAS:   That was a great example of an idiot buyer!!!!     Obviously she never read the measurements you put in your auction.   And she's going to take a picture of a "real size 16"??   Glad you blocked her!!

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: papergoy This user has validated their user name.

Tue Mar 18 11:37:44 2014

If you got a full refund and got to keep the product (whether you threw it out or not is irrelevant), why would a negative be left?  You claim to be a seller- look at things from that seller's position- they now have no money, no product AND a negative which may hurt their future sales!  Mistakes happen and sometimes people get product they don't deal in- I deal in books (and yes, I just list the title of the book and the condition.  Sorry, I don't have time to go through every book to tell you the plot.) and know what's important in them (publisher, jacket, etc), but have no idea with women's clothing.  But say my mother asked me to sell something for her- I'd list it as best as I could but wouldn't put the proper things in there as I don't have the slightest clue- and men's clothing works that way- a size 34 waist is a size 34 waist- (but would be willing to answer questions if asked)- does that mean I should get dinged for an honest mistake (or should I tell my mother no?).  Buyers like you make the site a nightmare for the honest sellers who are doing their best.  I have never left a negative on an item I bought as I walk in their shoes- and as long as I get my money back, then how am I the worse for wear?

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: marcellina This user has validated their user name.

Tue Mar 18 12:04:04 2014

No item description at all is the trend on Ebay. Items reeking of cigarette smoke  from sellers lying about their smoking is rampant. All the policies Donahoe has implemented have created the complete opposite of their intentions.  

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: GypsyWitch This user has validated their user name.

Tue Mar 18 13:47:20 2014

PAPERGOY:   Back off!!!!  

The eyeliner was pictured on PACKAGING like one would buy at a mass-retailer.  The one I received WAS NOT on packaging, WAS NOT sealed, and DID NOT have a pointed end like a pencil eyeliner should have!!!!    For all I know, it may have been used!!!   This is a cosmetic item that is used on the eyes!!!!  Would you like to receive something in that condition?????  Would you still leave a ''postive'' feedback for that seller, knowing you had to throw the item away and waste YOUR money???  I highly doubt it!!!!

As for the purse, the seller was just a complete idiot in folding a purse with a decorative bar, the defect was so obvious a BLIND person could have seen it and the color of the purse was not a BRIGHT RED as was pictured!!!!    It was a BURGUNDY!!!!    And DON'T EVEN tell me that colors differ among monitors!!!  Yes, they can, but the purse she had pictured was BRIGHT RED AND SHINY!!!!!  I did not want a burgundy purse - I have one!!!   I wanted a BRIGHT RED SHINY ONE........without damages!!!!

Would you want something that's NOT AS DESCRIBED OR PICTURED????   Would you still leave ''positive'' feedback for something YOU paid for and can not use because it's damaged to due a seller's stupidity???   Hell no you wouldn't!!!!!

Why did I leave a negative??  I paid for items that were GROSSLY misreprented and damaged - REGARDLESS IF I RECEIVED A REFUND OR NOT!!!   And REGARDLESS IF I THREW THE ITEMS OUT, WHICH I DID!!!!  

The negative was to WARN other buyers, as well as my opinion of these sellers!!!!   Too bad if it hurts their future sales!!!  They should have been more careful on these 2 items!!!!

An honest mistake is one thing and does not deserve to be ''dinged'', but these 2 sellers were WAY out of line!!

No one is telling you to go through every book you sell and tell the plot!!!  You're being childish in that remark!!  You can use eBay's ''catalog'' and if your book is in there, it will automatically fill in the pertinent information of your book.

Yes, I am a seller and a very good and thorough one at that.   I put in measurements, details such as zippers on skirts and pants (many people can't wear zippers and need an elastic waist only)and basically, I put in my listings things that I WOULD WANT TO KNOW if I was buying the item.   That is called COMMON SENSE!!!!!    And not once did I get a complaint that my item was not as described, didn't know it had a zipper, etc.

If you want to sell clothing and would rather have to measure AFTER you receive a question about the item, then go for it!!!   You made reference to a ''34 waist'' - all 34 waists DO NOT fit the same!!!!   With some brands, you may need a 36, or even a 32!!!  I ran into the IDENTICAL situation buying my husband a pair of 34 waist jeans, but because of the brand, a 34 DID NOT FIT!!!!!!   Luckily, it was at a store that I was able to return the item to, and not an IDIOT ebay seller who REFUSES to measure!!!!   But keep in mind - items without measurements and/or important details get passed up by a lot of people!!!

Maybe your mother can help you measure!!!!

MING, LDS, PUCK & MH ---- Where are you??   I need your help!!!  This is a classic!!!!!

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: papergoy This user has validated their user name.

Tue Mar 18 13:58:56 2014

Kindly tell me where I said to leave a positive?  Oh right, I didn't.  If that's the kind of reading comprehension you have, I believe I see why you have such difficulties.  And given that in your own words you got a full refund, how exactly did you waste your money?  If you started with $10 and ended up with $10, I don't see any money being wasted.  Please give us your ebay id so I can immediately place you on the banned bidder list as you're the sort of buyer that is a nightmare to good sellers.  And you don't see how unreasonable you are being- you got to keep the product, got your money back, and still gave a negative and somehow think you were wronged.  Huh?  And then in your response, you start shouting?  That hardly seems like the actions of someone who is reasonable.  Please do me the favor of never buying from me as I don't have time to hold hands on people who are unreasonable.  I have nearly 40,000 positives with 100% feedback, and yet somehow I have the feeling you'd find something to complain about.

eBay Seller Bemoans Poor Descriptions in Apparel C   eBay Seller Bemoans Poor Descriptions in Apparel C

by: papergoy This user has validated their user name.

Tue Mar 18 14:08:10 2014

As to telling the plot of the book, I was responding to another comment where Dragonfyree complained about sellers who only put the title of the book.  Not certain what else I'm supposed to put there- the title and the description of the condition seems to work for me.  And if you go to booksellers on most sites, they impart the same information as me.  Apparently the way the trade sells books doesn't work for Dragonfyree- so invent a better mousetrap and make millions.  Put me out of business by doing a better listing than I do; I'm fine with that.  Bet after about ten books, you decide your time is better spent elsewhere.

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