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Wed Mar 12 2014 12:29:25

eBay UK Seller Pleads with Buyers over Package Tracking

By: Reader

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Dear Ina,
Would it be possible to explain to World members of eBay that when buying low priced items from the UK, it is financially impossible to get a tracking number on a 10-pound (US$16) or under transaction, the postal costs from the UK for signed for mail are too high to make it really feasible for even items up to 25 pounds ($38).

I get many requests from China & USA/Canada for tracking numbers on small purchases. The British Post Office will give us a certificate of posting which has no tracking number, just acknowledges that we have mailed an item to a certain address.

So please, buyers, stop bombarding us with requests for a service we cannot fulfil! Registered/Insured delivery is always possible as long as you are willing to pay 8 pounds ($12.50) for the privilege.
Good hunting.
John




Comments (14) | Permalink

Readers Comments

eBay UK Seller Pleads with Buyers over Package Tra   eBay UK Seller Pleads with Buyers over Package Tra

by: FeelingFroggy This user has validated their user name.

Wed Mar 12 13:02:03 2014

Wow o Wow are these the same people who demand tracking from US sellers.

They must think tracking from the US is free.

eBay UK Seller Pleads with Buyers over Package Tra   eBay UK Seller Pleads with Buyers over Package Tra

by: Steevo This user has validated their user name.

Wed Mar 12 14:16:42 2014

I think you know the answer.

1. Sell more expensive items.
2. Use tracked courier package services and charge for it.

If you can't do those things you cannot sell that on ebay.

eBay UK Seller Pleads with Buyers over Package Tra   eBay UK Seller Pleads with Buyers over Package Tra

This user has validated their user name. by: Rexford

Wed Mar 12 14:29:42 2014

Steevo, you left out:

3) offer free shipping

:)

eBay UK Seller Pleads with Buyers over Package Tra   eBay UK Seller Pleads with Buyers over Package Tra

by: Steevo This user has validated their user name.

Wed Mar 12 17:27:32 2014

Rexford:
Yes, with free packing, free tracking, free express, free signature service, and a 90 day warranty.

At 90% off.  
Haha.

eBay UK Seller Pleads with Buyers over Package Tra   eBay UK Seller Pleads with Buyers over Package Tra

This user has validated their user name. by: iheartjacksparrow

Wed Mar 12 19:49:43 2014

@John (OP) - I've seen listings from sellers outside the U.S. which have options for shipping: SAL (no tracking), registered/certified, or EMS, and the buyer chooses what they want, presumably based on how much they want to pay or if they want to be able to track.

eBay UK Seller Pleads with Buyers over Package Tra   eBay UK Seller Pleads with Buyers over Package Tra

by: Gina This user has validated their user name.

Wed Mar 12 23:58:06 2014

your country also totally ignores the fact that I paid for TRACKING & DELIVERY CONFIRMATION at point of origin and lets all my "REGISTERED" packages go without a signature, drops them in totally insecure outdoor mailboxes or on floors of patios-again not secure!  This smacks of greedy UK government protectionism as the only country singled out for this "special service" is China!

eBay UK Seller Pleads with Buyers over Package Tra   eBay UK Seller Pleads with Buyers over Package Tra

by: Gina This user has validated their user name.

Wed Mar 12 23:59:46 2014

We in Canada are in the same boat.  Every little thing sent off continent now costs us $34 if we want to have tracking!  PayPal doesn't care that they totally bankrupted my business in one day with that pronouncement, they only see what their customers want....just like Big Brother Ebay!  

eBay UK Seller Pleads with Buyers over Package Tra   eBay UK Seller Pleads with Buyers over Package Tra

by: comet This user has validated their user name.

Thu Mar 13 01:11:53 2014

@GINA----

I try to "Steer"  my overseas customers OFF ebay for the sale.  I make a HUGE big deal on my listings that any overseas buyers should CONTACT ME FOR ALL SHIPPING OPTIONS and include a "coded"  email.  I have been VERY successful with this.

When I get an inquiry I offer the buyer a small DISCOUNT (about what I would end up paying ebay)  and a CHOICE of postage options---Registered (as per ebay demands)  which for the most common item I sell--and this  is a FOUR OUNCE PACKED ITEM!!!!---is $28.00 USD.  

For a NON Registered and Non-tracked same item it is $12.00 USD.  

I have had ZERO problems with these packages.  And I have shipped them all over the world.  

None of the Registered ones have EVER been "Tracked".  NOT ONE.  Ever.  

One to Canada was MIA and I did manage to get a complaint going and THEN it mysteriously showed up on a Tracking but that turned out to be the PO guys own initiative---they probably fired his butt--and the BUYER had refused to give ME his Postal Code so of course it could NOT be delivered as addressed.  

I see a LOT of UK small items with outrageous postage tho and I do wonder IF this is a real cost or if there is some profit making going on.  I don;t mean a pound or so--I mean something like $20 POUNDS for postage of something UNDER an ounce.  Maybe this IS a real cost I don;t know.  Just seems high and not all sellers have such high shipping so----

But--I would TRY and take the sale OFF of ebay for several reasons--No ebay bullcarp to deal with;  the item is NOT "Trackable"  anyway; No ebay FVF's;  NO FEEDBACK issues!!!!!!!!

Win Win Win

Ebay wants to treat US like crap I choose to treat ebay as a referral service for MY business.  

eBay UK Seller Pleads with Buyers over Package Tra   eBay UK Seller Pleads with Buyers over Package Tra

by: Tiffee Jasso This user has validated their user name.

Thu Mar 13 01:45:28 2014

I think the high cost of postage is one way to suppress imports and a gravy train for a Country when it comes to exports.  In the U.S. China seems to be the only one who can ship things for a $1.00 and still get the U.S. Post Office to deliver it without any extra cost.  

eBay UK Seller Pleads with Buyers over Package Tra   eBay UK Seller Pleads with Buyers over Package Tra

by: doboy This user has validated their user name.

Thu Mar 13 08:19:34 2014

Same street, different side.  My international buyers request small packet shipping.  I tell them I have to abide by Paypal/eBay policy regarding tracking.  Without it, chargebacks will happen and there isn't a blasted thing anyone can do about.  One yokel had the audacity to tell me, "It's too bad you don't trust people."  

eBay UK Seller Pleads with Buyers over Package Tra   eBay UK Seller Pleads with Buyers over Package Tra

by: a_c_green This user has validated their user name.

Thu Mar 13 10:52:51 2014

Tracking protects the seller, not the buyer. On the other hand, the buyer would like to get tracking so that they can see where the package is in transit (which in turn helps to prevent their freaking out and filing Item Not Received disputes), and regards that as part of their purchase, so you might be better off just charging for the higher postage rate _and_ explaining why. (Don't go into major victimhood about it; just say something to the effect that ''Shipping Method X is required so that you can receive tracking information on your package'' or some such thing.)

eBay UK Seller Pleads with Buyers over Package Tra   eBay UK Seller Pleads with Buyers over Package Tra

by: GypsyWitch This user has validated their user name.

Thu Mar 13 17:39:40 2014

Steevo, you left out #4:
stop selling international!!!!

Nothing but trouble!!!!

eBay UK Seller Pleads with Buyers over Package Tra   eBay UK Seller Pleads with Buyers over Package Tra

by: Steevo This user has validated their user name.

Thu Mar 13 19:30:38 2014

Gypsy, no kidding, for us in the US.  

But if you are in another country you have to sall international.  

The US is the only place in the world where there is enough business that we just don't have to deal with international.  

Even Canadian sellers have to ship to the US, or they'd sell nothing. The OP is in UK, you have to sell international to sell from the UK, there is just not enough domestic business.

It's the way of the world.  We are lucky here in the US. International is a PITA.  

eBay UK Seller Pleads with Buyers over Package Tra   eBay UK Seller Pleads with Buyers over Package Tra

by: GypsyWitch This user has validated their user name.

Thu Mar 13 20:55:59 2014

Steevo - you got that right: international is a PITA!!!  And so is eBay with all their rules & regs that pop up everyday!!! I'm an ebay seller ONLY because I tried selling on Webstore and Bonanza and got one sale in 6 months!!! I left eBay in October but came back in December to make a few bucks.  But am I REALLY making a few bucks, given the outrageous fees we have to pay???  NO!!  But I'm getting off track here - as for international, I don't buy or sell there!!!!



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