|Mon Feb 24 2014 20:38:59|
eBay Shouldn't Penalize Sellers When Buyers Have Questions
In your recent article titled "eBay Tackles the Problem of Deadbeats" something interesting caught my attention. eBay Senior Manager of Seller Protection Jonathan Haney offered sellers some advice which helps reduce unpaid items.
Here is the specific piece that caught my attention:
When selling auction-style:
If your buyer has not paid within 48 hours of the listing being closed, reach out to them via My Messages and ask them - in a friendly, encouraging manner - to pay for the item they won. Buyers are people, and life happens, so give them the benefit of the doubt. The buyer could have had an emergency or other issue that distracted them from the matter at hand. A little customer service can go a long way in these situations, and we've found it's best to work to find a mutually agreeable solution before opening an Unpaid Item Case.
Ok so it is agreed by an eBay executive that things happen out of our control which require communications between both parties to resolve a problem. The issue I see here is that this is only a one way suggestion. Why could this not be both ways where if a buyer has a problem they can communicate with the seller?
The buyer should be able to do the following:
1) Know that sellers "are people"
2) give sellers "the benefit of the doubt"
3) "work to find an agreeable solution" prior to opening a case
4) and the list goes on
Of course this venue has no intention of making things easy for sellers so we shall continue to get cases opened whenever a buyer has a question about a purchased item.
I have been working on my own website and adding items on other venues and encourage others to do the same. This type of nonsense will just get worse and I say "The Ho Must Go" or those that continue selling there will continue to be his eSlaves.
No more eSlaves