|Fri Feb 21 2014 07:48:37|
eBay Forces Seller to Accept Return of Used Cosmetics
I am so frustrated at how eBay handles our return policies. I have a return policy only because eBay forced us to create one by holding our discount hostage if we didn't offer a return policy.
Not too long ago, if you were a top rated seller you automatically received the 20% off the final value fees. Then eBay said you had to offer a 14 day money back return policy and 1 day handling. I offered both of these and put specifics in my return policy hoping that would prevent getting used items back.
Well, I have found out the hard way that eBay does not honor our policy. If you have a 14 day return policy basically for any reason you have to take back anything including used items. Since I am a makeup seller I find this unacceptable. Nordstrom, Macys, Saks and many other high retailers have return policies but on their makeup and fragrance items even they won't take a return if it has been used.
I had a customer open a claim stating they did not like the mini perfume they bought. Right there is buyer's remorse which is one of my reasons in my policy for not taking a return. Buyer's remorse is one of the reasons eBay lists in it own information page that returns will not be honored, but if you have the 14 day return policy, your policy overrides eBay's policy.
So basically when I talked to eBay they told me I have to refund the buyer the money even if they send the items back used. eBay said as long as you accept returns it means you accept returns for any reason. So I asked the CSR if I sold a new purse with a tag and they used it for 10 days and took off they tag could they still return it. He said yes and actually went as far as to say that is why he does not offer returns on his items he sells on eBay.
Long story short ... the buyer left a negative and I am out $30.00 for a used item I can not resell. If didn't have the return policy, eBay would have closed the case in my favor as Buyer's Remorse is not acceptable for a reason for return and the negative would have been removed.
So beware sellers...no matter what you put in your return policy you will have to accept a return for any reason and it doesn't matter how the item comes back to you. The CSR did say that eBay does take our suggestions so I am hoping if you as a seller read this and disagree with eBay's policy you will flood them with emails.