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Mon Feb 10 2014 10:54:23

eBay's Guest Checkout Process Hampers Custom Orders

By: Reader

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Dear Ina,
Is some sort of "guest checkout" being allowed on eBay?

I've noticed for the last couple of months many new orders from some customers having no feedback and show member names with some sort of gobblygook at the end of the name. 

For example, a received an order today from a customer that had his last name separated by a period with random text afterward (example with name blocked out - *******.qmofijqkw)

It's as if they didn't get a chance to choose a member name, or something . . . like they are just checking out as a "guest", and eBay plops some random characters based around their name.

The problem I'm having with this type of customer, is that they will not respond to messages. A color has to be chosen by the customer when they order from me, and if they do not leave a message I have to contact them. Most of the time, they will not reply. I've noticed this is an ongoing problem with what I call "guest" customers who either checked out as a guest or did not realize they signed up for eBay.

Anyone else notice this lately?
Signed,
Just Another Frustrated eBay Seller

Note from the Editor: Here is more information about eBay Guest Checkout.




Comments (1) | Permalink

Readers Comments

eBay's Guest Checkout Process Hampers Custom Order   eBay's Guest Checkout Process Hampers Custom Order

by: comet This user has validated their user name.

Tue Feb 11 18:30:09 2014

You can sing IN as a "Guest"  but not sure if you can BUY as one---been a loooong time on that.

CALL EBAY on this one as it is possible someone has hacked you and is messing with your sales.  

HAve you gotten PAID from any of these?  Have you ASKED them how they came to find and buy from you?  

Ebay's phone number::::866.540.3229

Yes they will ask for that "one time code"  but you don;t NEED it--and if you call using a phone number NOT on your account you get in MUCH faster.  Use Google Voice---free and works well right thru your laptop.

You should try and call during US business hours mid day if you can.  Please come back and let us know what you hear!    



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