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Mon Feb 3 2014 17:46:09

Looking to Maynard Webb on How to Fix eBay

By: Reader

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Dear Ina,
Your link to the article "How Maynard Webb Fixed eBay" (on LinkedIn.com) gave me some wry chuckles. It was good of him to clarify up front that his claimed turnaround occurred fifteen years ago, because its current condition is hardly something to brag about, but this paragraph in particular was something that current management should really take to heart, but won't:

"Communicate continually - to customers, vendors, employees"
Create a culture of transparency and accountability. If we had a problem we always communicated it to our community. I wrote personal updates on issues to the management team and every week gave status reports on what went well and what didn't. Be careful about what you say. Be truthful, but keep in mind that often what you think is going to happen, or what you believe is the causing the issue, turns out to be something else. At eBay, and later at saleforce.com, we built a "trust site" and dashboard that gave full transparency into what was happening on the site to let people know what was going on."


Sadly, that concept has been long forgotten. Current management has built such a blockade to effective communication that it's hard to get a straight answer to anything these days; we see little hint of what's coming until it's too late to do anything about it, and we get little real insight into current crises or how they will be resolved.

Perhaps it's time for Maynard Webb to make a return visit... but I don't suppose they'll let him in.
Andy




Comments (8) | Permalink

Readers Comments

Looking to Maynard Webb on How to Fix eBay   Looking to Maynard Webb on How to Fix eBay

This user has validated their user name. by: Philip Cohen
Web Site

Mon Feb 3 18:23:36 2014

Maynard Webb's recollections on “How We Fixed eBay” are on a par with Johnny Ho's hallucinational delusions of eBay becoming “the strategic partner of choice for every leading retailer, brand and manufacturer across the world ..."

But, Webb certainly did make one prophetic statement back then …

"Man, we've got something special [at eBay]. Don't screw it up." - Maynard Webb (11 Aug 2003) ...

Regrettably, a couple of years later, along came John Joseph Donahoe II ... http://bit.ly/YvxFEg

Looking to Maynard Webb on How to Fix eBay   Looking to Maynard Webb on How to Fix eBay

This user has validated their user name. by: Puck

Mon Feb 3 20:58:41 2014

"How we fixed eBay..."

"How we improved Yugo reliability..."

Looking to Maynard Webb on How to Fix eBay   Looking to Maynard Webb on How to Fix eBay

by: pace306 This user has validated their user name.

Tue Feb 4 00:28:50 2014

At eBay, and later at saleforce.com, we built a "trust site"

What? TRUST? eBay and TRUST dont belong in the same sentence - its an OXYMORON.

Want a hint why? go to verowatch.com - a page run by, sanctioned by eBay and VERO who charge manufactorers money to go out and VERO people on eBay for them.

Its pay for play time at eBay!

How about VERO hidding behindv ero@eBay.com like little girls? Is that trust?

How about when eBay creates a UA that says we can charge you to list but if we dont like it we wont show it STFU ?

Or the promise that DSRs wont count against you?

Or that in the Global shipping program there cant be SNADS or INR (becuase they handle the item) but eBay then encourages people to open those cases in Paypal to get around it! (then threaten to tell the customer to open a chargeback "that we will make sure you loose"?

eBay is a Criminally Sane Enterprise

Looking to Maynard Webb on How to Fix eBay   Looking to Maynard Webb on How to Fix eBay

by: JustTheFacts This user has validated their user name.

Tue Feb 4 00:32:38 2014

ebay cannot be fixed and the main reason that is is because ebay REFUSES to see that it is BROKEN!

The old saying of, If you tell a lie long enough even you begin to believe it" is absolutely true with ebay.

ebay THINKS it's new mission is going to be successful when all they have done is TICK OFF and KICK OFF the people who made it profitable.

They can claim whatever they want about how well they are doing but they know the truth.  In fact the reason it do not want to separate itself from paypal is because paypal helps it stay afloat, without paypal they will EXPOSED for the rotten site it has become.

If they were doing so well then are are they nickle and diming sellers and buyers.

Why do you think they stopped the rewards program.  Many poeple think it is greed and yes ebay is very GREEDY but most of the cuts have to do with the REAL numbers, not the COOKED BOOKS numbers.

Transparency, honesty, integrity ethics etc are not something ebay management know or understand.

The next PURGE ebay needs to do is with it's own management.

Looking to Maynard Webb on How to Fix eBay   Looking to Maynard Webb on How to Fix eBay

by: FREDDY This user has validated their user name.

Tue Feb 4 11:26:14 2014

The board and ceo are sitting in the life boat thinking about what pump to buy to save the sinking ship.
Ebay was a very good & PROFITABLE site until JD started drilling holes in the hull and the board just sat there and watched like a bunch of idiots.

Looking to Maynard Webb on How to Fix eBay   Looking to Maynard Webb on How to Fix eBay

This user has validated their user name. by: Bill

Wed Feb 5 02:28:03 2014

Donuthole has done all that he can do to send eBay to the bottom of the sea.
The corporate idiots that are on the board do not understand what this scumbag has done to the site.
But that is typical of the the greed that is killing America.

Looking to Maynard Webb on How to Fix eBay   Looking to Maynard Webb on How to Fix eBay

by: pace306 This user has validated their user name.

Wed Feb 5 09:11:30 2014

Only the CA attorney general can fix eBay, along with a few million in fines. But since hes probably a crony of theirs it wont happen.

Use eBay to find new customers, use them as a free web/lamding page - come up with a strategy that makes it worth while to be on eBay while putting up with their garbage.



 

Looking to Maynard Webb on How to Fix eBay   Looking to Maynard Webb on How to Fix eBay

This user has validated their user name. by: Philip Cohen
Web Site

Sat Feb 8 20:44:12 2014

If you read the below-linked story you will see that Maynard Webb had nothing to do with “saving” eBay, it was all Johnny Ho’s doing …

“You Can Explain EBay's $US50 Billion Turnaround With Just This One Crazy Story”

http://www.businessinsider.com.au/explaining-ebays-turnaround-2014
-2


It sure is a crazy story—undoubtedly cooked up and served directly from the eBay Dept of Spin …

It’s truly sad when supposedly responsible “business” sites will publish arrant nonsense such as this; then, maybe there is a consideration involved …

Regardless, no matter how you look at it, eBay has progressed little under Johnny Ho … But let’s be fair and take a look at the value of eBay compared to Amazon since their IPOs, taking into account their stock splits:

eBay: 3 x 2:1 and 1 x 3:1; ie 9 x $54; equates to a current sans-splits value of ~$486
Amazon: 2 x 2:1 and 1 x 3:1; ie 7 x $361; equates to a current sans-splits value of ~$2527

The fact is, since the Ho arrived on the scene, eBay’s long-suffering long shareholders have, relatively speaking, been going backwards—at a quite steady rate of knots—notwithstanding the nonsense (of which this story is a classic example) that constantly spews from the eBay Dept of Spin …



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