|Tue Dec 30 2014 22:07:44|
eBay Returns Add Sour Note to Holiday Sales
Wanted to let you know how much I have enjoyed getting your updates. Wanted to see if you've had much feedback on eBay returns this season. I opted in for the 60 day returns, figuring I am going to be forced into it next year, so I might as well take the medicine now!
My first three returns have consisted of:
1) $300 item that the buyer found locally for $250. Returned not as described, but did pay the postage $13.50 and $17.50 NJ sales tax there. So they saved $29. They sent the item back in the gift wrapping paper from Christmas and not in the box. Needless to say, it was damaged, and the USPS stamped it "damaged when received".
2) $65 model plane, noted as adult collectible, 14 years and over. Buyer contacted me to return. Her young son damaged it trying to put it together. Filed not as described and as damaged when received. Of course the eBay system finds me at fault.
3) Returned item for a missing piece. Got it back in a used bubble enveloped, not the box I sent it in. All the pieces were indeed there. Item was smashed and now worthless, $28.
In total, three items in one day, refunds of $400, three defects, three items for the trash man!
None of the three were our fault at all. Any buyer lacking any integrity can easily figure out what buttons to click on to hold the seller at fault and get free shipping to return the item.
I called eBay customer service. The rep was very sympathetic, but I am still being tagged for these.
Keep up the good work,