EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Tue Dec 30 2014 22:07:44

eBay Returns Add Sour Note to Holiday Sales

By: Reader

Sponsored Link

Dear Ina,
Wanted to let you know how much I have enjoyed getting your updates. Wanted to see if you've had much feedback on eBay returns this season. I opted in for the 60 day returns, figuring I am going to be forced into it next year, so I might as well take the medicine now!

My first three returns have consisted of:

1) $300 item that the buyer found locally for $250. Returned not as described, but did pay the postage $13.50 and $17.50 NJ sales tax there. So they saved $29. They sent the item back in the gift wrapping paper from Christmas and not in the box. Needless to say, it was damaged, and the USPS stamped it "damaged when received".

2) $65 model plane, noted as adult collectible, 14 years and over. Buyer contacted me to return. Her young son damaged it trying to put it together. Filed not as described and as damaged when received. Of course the eBay system finds me at fault.

3) Returned item for a missing piece. Got it back in a used bubble enveloped, not the box I sent it in. All the pieces were indeed there. Item was smashed and now worthless, $28.

In total, three items in one day, refunds of $400, three defects, three items for the trash man!

None of the three were our fault at all. Any buyer lacking any integrity can easily figure out what buttons to click on to hold the seller at fault and get free shipping to return the item.

I called eBay customer service. The rep was very sympathetic, but I am still being tagged for these.

Keep up the good work,
Steve




Comments (55) | Permalink

Readers Comments

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

This user has validated their user name. by: iheartjacksparrow

Tue Dec 30 23:16:08 2014

@Steve - Unfortunately, your stories are going to become the norm for doing business on eBay, especially now that the 180-day PayPal claim process is in effect. eBay has turned into a breeding ground for thieves. Why bother paying for anything when you can "rent" it, and then return when you're bored (or the item has been broken). I hope you have begun formulating an exit plan to a location where you can set your own return policy.  

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

by: BargainzBabylon This user has validated their user name.

Tue Dec 30 23:56:45 2014

Serious question: Where does it say that sellers will be forced into 60 day returns next year?  

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

by: pace306 This user has validated their user name.

Tue Dec 30 23:57:09 2014

Take pictures and fight every one.

You cant stop eBay from forcing you to take returns for 30 days, as the scumbags in eBay think they are partners in your company and can make any rule they wish.

But you can fight them for not returning the items in  thier original condition.

That part is stated in eBays help pages under returns.

Call them, fight them, call again, and then call again.

If you let them win, you set a bad precident - that you are a door mat for theft.

Ive won the 3 that I had that came back damaged - and I took pics to prove it. No you cant submit them in the intial claim as the scum at eBay removed that feature - but you can do it on appeal.

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

This user has validated their user name. by: LasVagueness

Tue Dec 30 23:58:40 2014

What an infuriating post! My sympathies.  

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

by: Moonwishes This user has validated their user name.
Web Site

Wed Dec 31 00:00:57 2014

My sympathies as well! Nasty people.

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

by: mbbn This user has validated their user name.

Wed Dec 31 00:19:17 2014

Sounds about right!
Sorry to hear... but it is the eBay way, sadly.
I had one return for a handbag that a girl clearly just needed for a holiday party-
she didn't say that, of course, but rather claimed it was 'not as described' 7 days after receipt and after I had left good feedback thinking she was satisfied w/ the item...
I told her to ship back immed and I would refund her (no point in arguing).  She then mailed it back another 7 days later.
Item arrived back fine (15 days later!), but clearly enjoyed it to accessorize her wardrobe.
Hey, why buy when you can rent from eBay!

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

by: LinneyPinney This user has validated their user name.

Wed Dec 31 00:21:29 2014

I would rather spend my time selling, promoting, photographing and shipping items that I sold on other platforms than fight returns on ebay. I'm over it. Ebay sucks. Period.  

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

by: Massachusets Howler This user has validated their user name.

Wed Dec 31 01:19:38 2014

My sympathies also Steve.
Terrible, horrible, unjust and disgusting.

The most ENTITLED, DISHONEST, RIDICULOUS, MANICURED, BABY CHEATING BUYERS on the net- ALL-trained & created by ebay.

$400 bucks- right in the TRASH, at Christmas- for this poor seller.

The po was no friend to Steve either- should Steve TIP his postman this year?

Here we think we have $400, spend it on a turkey to put a holiday on the table and the TABLE CLOTH IS YANKED out right from under your families face BY EBAY and the actions of a repeat fraud buyer.

100 million for JD, again NO TREE here.

Since JD came onboard I have not had $ for a tree- it has been exactly 7 years.

THIS is what trusting ebay will do to you and your holiday season.

This is exactly what everybody said would happen- BRACE YOURSELVES and stick that well-earned dough BACK INTO YOUR Paypal as the return trickery has had a SUPERCHARGER attached to it by JD and your mailboxes are going to overfloweth.

(On second thought- maybe I BETTER tip the postman or the post office thieves will be wearing more of my STOLEN STUFF at home than they already do now).

"We are working in different geodes, throwing things up against the wall to see if they stink- if they do we secretly implement it, with bugs- to utilize the free labor of our sellers to identify flaws"

We are CHANGING THE World- THE WORLD I tell ya' over at ebay!

No fair Steve- no damn fair.

MH

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

by: Tiffee Jasso This user has validated their user name.

Wed Dec 31 03:18:05 2014

I don't think you can call it renting an item when the buyer pays nothing. I think it is more like free approval service with free shipping both ways.
Wear it! Tear it! Send it back! No hassle returns.  

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

This user has validated their user name. by: Marie

Wed Dec 31 03:26:24 2014

I agree with Pace.  Fight them.  All of them that have been outlined here.  You may be able to get some of those defects removed.

It is easy to give up and just let it go, but don't fall into that trap.  Remember that most that initially get closed by Ebay are done by bots.  A real person at Ebay did not review the claim.

Call and appeal.  You do have rights.  Not many, but it is worth a try.

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

This user has validated their user name. by: Marie

Wed Dec 31 03:27:30 2014

Oh I forgot.  Ebay is not forcing us into a 60 day return policy next year.  What they announced was that we would all have to be part of Hassle free returns by the holiday season of 2015.  That is NOT the same thing.

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

by: sasikat9 This user has validated their user name.

Wed Dec 31 05:39:02 2014

I guess my question is" How many returns do you think Wally World or JCP or Macy's do you think they have gotten since Christmas, where the buyer claims to small, missing pieces, or broken when purchased."

It doesn't matter if you sell on Ebay or a brick and mortar store. Returns are part of doing business. There will always be the slime that lies when the return items.

Only on Ebay do the sellers do all this whining and crying. Most brick and mortar just refund and move on.

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

This user has validated their user name. by: LDS Brother

Wed Dec 31 07:27:10 2014

@MARIE:

You said: "What they announced was that we would all have to be part of Hassle free returns by the holiday season of 2015"

You mean even if you sell items with a NO RETURN policy you have to offer hassle free ?

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

by: Opalie This user has validated their user name.

Wed Dec 31 07:45:33 2014

No, but as always, the Money Back Gurantee will trump anything you have in your own returns policy

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

by: ewegolf This user has validated their user name.

Wed Dec 31 08:02:21 2014

I would venture to say that the letter writer suffered a higher return rate as a percentage of sales than $466 billion Wal-Mart.  The answer must be: Don't whine, upsize!

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

This user has validated their user name. by: Basset

Wed Dec 31 08:17:13 2014

http://fortune.com/2014/12/19/return-fraud-retail/


Our local news outlets recently started ''return fraud'' stories like that noted in the Fortune article cited above.  Actually a few retailers were interviewed about how returns are affecting them - hurting smaller businesses with less cushion.            


On big name retail, our local story talked about how they dispose of returned items:

1) some just ship all returns to warehouses to sell off (I guess to eBay or other venue sellers) and let the buyer sort out what works and what doesn't to resell.

2) others sort what can be re-sold and put back in stock and damage out the rest.
 

But I wonder if fraud in online venues like eBay Amazon etc... is considered in that Fortune article. If not, the costs could be much higher.

Either way, the costs of return fraud is estimated well into the billions and has been steadily growing in past years. I really think it is growing into its own industry, so IMO, it is pushing the boundaries of being a ''normal'' part of doing business.  


Wishing everyone a Happy New Year - Peace and Plenty for all!


eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

by: candy7122 This user has validated their user name.

Wed Dec 31 08:46:26 2014

@LDS Brother - if you take returns you will be opted into the Hassle Free Return program by 12/2015.  You can opt out of returns period.  We are basically in Hassle Free Returns now so I don't see a difference come 12/2015.  The 60 day return policy is optional around the holidays.  I stuck with my 14 day return policy this year.  I have taken off returns on some of my most expensive items or the heavy items as all the buyer needs to do is lie and then I am stuck with the return shipping. @sasikat9 - I sell mostly makeup and with the way Ebay is set up ...buyers are returning used items and saying the item was not as described.  The big brick and mortar stores do not take back used makeup Ex: Macys, Nordstroms, Saks...etc.... so there is a difference as Ebay has forced me to take back used items.  I am not whining I know returns are part of the business but please don't compare me to Walmart or Pennys.  A small seller on Ebay is not the same as these mega retailers.  

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

by: ajeweler This user has validated their user name.

Wed Dec 31 09:10:40 2014

@marie  yes I told you this would come, e bay is working to a hassle free returns policy, regardless of your stated return policy!!! CSR told me this two months ago, also FYI I had a case were someone changed their mind and won appeal, the reason I closed even though I won defect remains, I have over 15 sr# and the man clearly wrote he found item for 12.00 instead of the 15.00 he paid!! I was forced into returning money and shipping cost, so even appeals do not guarantee that defect will be removed , I do however get the same story " I requested that it be removed , it must be something in your cookies, I will request it again, as I see that there are several requests to have it removed, this is the first time I have seen this, and I feel your frustration, it will take 24-36 hours to reflect on your dash board, and finally, it will take the next update on your dash board," YEA RIGHT NOT!!!! still there 15 weeks later

lds brother  return policies are over ridden daily, so ebay does not reconcile your return policy, as they are only a "venue" my butt!!!!

new one

EBAY=
Employees Band Exterminate You !!!!!

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

by: ajeweler This user has validated their user name.

Wed Dec 31 09:18:11 2014

oh yea and also Wal-Mart, macys, and any retailer, does not refund you gas money to return something, and after a certain period it is credit only this offsets the return cost, by retailer any sale items are final if you buy something say 50% off generally that is all sales final and on receipt, however some do take back closes but not make up, underwear and items like earrings as these are consider un sanitary, even e bay will not let you sell these items used, however they are expecting sellers to refund on items only to trash them, it would not be bad if they were honest, however most claim not as described!!!!
EBAY=
Employees Band Exterminate You !!!!!  

eBay Returns Add Sour Note to Holiday Sales   eBay Returns Add Sour Note to Holiday Sales

by: FREDDY This user has validated their user name.

Wed Dec 31 09:19:45 2014

You are not going to win with ebay.
Fraud is way up.  Just one of the reasons I left ebay for good.

Click to view more comments
1 2 3  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.