|Tue Dec 23 2014 11:22:55|
Is eBay Culpable for Cases of Return Fraud?
Last week I was defrauded by a buyer and today by eBay. They sided with a buyer and found an open case in her favor; they expect me to refund this buyer $209.00 plus return shipping for a dress she had for a week and then damaged to facilitate a return.
There are several disturbing aspects to my case:
This buyer has already been reported to eBay for fraud and I've been in touch with that seller. Again, the dollar amount was $200 and in that case, the seller agreed to allow a return yet this buyer managed to get a full refund and keep the item (shoes).
Prior to my case being escalated, the buyer opened a case to return. eBay said they could "step in and help" today, the 18th. I patiently waited until today to present the rest of my evidence and ask for that help. Today, I found it's apparent that eBay finds in favor of whomever pulls the trigger first; sadly, this buyer once again got away with fraud.
eBay appears to operate as a little oligarchy with its own court system and a lack of culpability when they allow buyers to steal from unsuspecting sellers.
It evidently does not matter that this buyer lied about the date of receipt, has committed fraud before, or that she sent a photo of a clearly worn dress with stretched out leather and a 2" tear. Sadly, with eBay in her corner, it's almost certain she'll do it again to the next poor seller that has the misfortune of dealing with her.
I've filed necessary forms and do plan on fighting this. It's time consuming and frustrating, but most of all frightening; this can happen to any seller, at any time, and for any reason.
eBay is just as culpable as my buyer and they too get away with defrauding their users on a regular basis.
A former seller