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Tue Dec 23 2014 11:22:55

Is eBay Culpable for Cases of Return Fraud?

By: Reader

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Dear Ina,
Last week I was defrauded by a buyer and today by eBay. They sided with a buyer and found an open case in her favor; they expect me to refund this buyer $209.00 plus return shipping for a dress she had for a week and then damaged to facilitate a return.

There are several disturbing aspects to my case:

This buyer has already been reported to eBay for fraud and I've been in touch with that seller. Again, the dollar amount was $200 and in that case, the seller agreed to allow a return yet this buyer managed to get a full refund and keep the item (shoes).

Prior to my case being escalated, the buyer opened a case to return. eBay said they could "step in and help" today, the 18th. I patiently waited until today to present the rest of my evidence and ask for that help. Today, I found it's apparent that eBay finds in favor of whomever pulls the trigger first; sadly, this buyer once again got away with fraud.

eBay appears to operate as a little oligarchy with its own court system and a lack of culpability when they allow buyers to steal from unsuspecting sellers.

It evidently does not matter that this buyer lied about the date of receipt, has committed fraud before, or that she sent a photo of a clearly worn dress with stretched out leather and a 2" tear. Sadly, with eBay in her corner, it's almost certain she'll do it again to the next poor seller that has the misfortune of dealing with her.

I've filed necessary forms and do plan on fighting this. It's time consuming and frustrating, but most of all frightening; this can happen to any seller, at any time, and for any reason.

eBay is just as culpable as my buyer and they too get away with defrauding their users on a regular basis.
Signed,
A former seller




Comments (54) | Permalink

Readers Comments

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

This user has validated their user name. by: Rexford

Tue Dec 23 11:55:51 2014

I'd say that they are culpable. If they are simply rubber stamping all cases in the buyers' favor they are defrauding their customers. (once again, eBay's customer is the seller, although they don't seem to know that)

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

This user has validated their user name. by: Ric

Tue Dec 23 12:36:34 2014

Given the fact that eBay sides with buyers 99.9% of the time, they are definitely culpable, even liable as they facilitate widespread fraud.

eBay allows, permits, and condones bad buyer behaviors.  eBay's help pages as well as their customer service agent scripts actually act as a guide for buyers who want to defraud sellers.

eBay is supposed to be a venue and they should resume acting like one instead of encouraging buyers to commit criminal acts such as electronic shoplifting and mail fraud.

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: I Must be Crazy This user has validated their user name.

Tue Dec 23 13:06:14 2014

Yes they are culpable. The moment they ''decided'' to hand your customer $200, they became responsible. Ebay is very cavalier with other peoples' money. Filing any kind of appeal with them is a waste of time. Not to mention they are so punitive that once they ''decide'' (term used loosely) against the seller they assess a strike which impacts sales immediately for an unspecified amount of time.   Ebay fails to recognize these buyers ARE NOT Ebay's customers. They are not entering into an agreement with Ebay. They do not pay Ebay one cent toward revenue. I am fairly confident if it were Ebay's $200 they would analyze every shred of fact in the case and likely deny the buyer's claim.

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: AuctionMonkey This user has validated their user name.

Tue Dec 23 14:47:40 2014

It's basically impossible to win a case now, an account manager told me that the buyer is going to win no matter what. NICE! So now we video all returns being opened as additional evidence.

In 2015 we are going to keep a run sheet with all the details and add up how much they ripped us off. If it's worthwhile, it's time for court action. ENOUGH!

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: cash4clothesbozeman This user has validated their user name.

Tue Dec 23 14:52:58 2014

YES!  however this appears to be the lesser of two evils.  I would like eBay to be more forward in identifying and restricting buyers that are return to sender, due to Theft, buyer remorse, buyer not reading the listing, causing defects through claims of not as described.  I personally have had problems with buyers but the number of buyers like this is a small percentage.  I charge shipping and handling and sell approx 500 items a month.  The handling charges cover the HANDLING of the item again!  As a Real Business (not a hobby business)  I understand that I am going to have losses whether it is by Theft, over-purchase, breakage.  If I am not able to plan for these regular business losses,  I need to evaluate My platform and what I bring to the table.    Thank you  Bruce W.

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: ssusannss This user has validated their user name.

Tue Dec 23 14:57:44 2014

File a better business bureau complaint against both eBay and paypal for the theft of your money out of your account in favor of a scammer. I have done that, and I have won.  

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: naenae52 This user has validated their user name.

Tue Dec 23 15:04:10 2014

Buyer files = Buyer wins case
Seller disputes case results = seller wins case.  

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: naenae52 This user has validated their user name.

Tue Dec 23 15:04:49 2014

This is my theory only.

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: RichieC This user has validated their user name.

Tue Dec 23 15:13:26 2014

Well thank god, Corporations are people now! You can fight them, one on one. As person to person, your free speech against their Free Speech, Money!

Hey, can the board give me a Platinum Parachute? O' Yea I'm the board, ha ha!

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

This user has validated their user name. by: Marie

Tue Dec 23 15:21:28 2014

It is so important for ALL sellers on Ebay to understand how Ebay does the claims process so that you can better protect yourself.

When a claim is opened for a SNAD and it is escalated.  Once the return has been received by the seller and the tracking shows this, the bots close the claim, not a real person.  This is SO important to remember.  Is it fair NO.  It is just the way it is on Ebay so we all have to learn how to best deal with it.

The OP stated "the buyer opened a case to return. eBay said they could "step in and help" today, the 18th. I patiently waited until today to present the rest of my evidence and ask for that help."  The delay of 6 days is NEVER a good idea for a seller.  Why would you wait almost a week?  

The ruling may have been different if the OP had called Ebay upon receipt of the item, logged in whatever evidence they had onto the claim and talked with a real CSR before they had a chance to close the claim.  But this should have taken place within 24 hrs of the receipt of the item, not 6+ days later.  However there is still a good chance of getting this changed if the OP takes the time to call ebay.  And it will chew up some time.  Could even take multiple phone calls.  Hopefully the OP's evidence is clear enough to prove their position.

But with that said, the OP needs to call Ebay and place it in appeal and present whatever evidence they have to prove the wrong doing of the buyer.

Further the OP can file for Mail Fraud, a federal offense, with the Postal Service.


Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: toyspast This user has validated their user name.

Tue Dec 23 15:31:45 2014

I think its ridiculous that eBay does not take into consideration facts that are in front of their face. One time I had a buyer return a game that would typically cost at least $10 to ship back. They gave eBay the tracking number and it show as delivered although I received nothing. My theory is they picked an address in my zip code and probably sent something very light. I asked eBay to have them show the receipt which would show the weight of the item they shipped, but they didn't bother. They decided in the buyer's favor so I was out the money and the item. I later filed with the BBB and eBay refunded my money. This is only one instance. I just dealt with one buyer who tried to get a refund from me and keep the item but I checked her feedback she left for other sellers and she had 20 positive IN A ROW comments about how she got a refund. There were also a few negative remarks and you know who those were for? The ones that didn't give her a refund. I contacted eBay about her THREE times and never suspended her. She just get to keep on doing the same thing over and over.

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: Jester This user has validated their user name.

Tue Dec 23 15:44:08 2014

This is something that eBay has never been good at, identifying and vanquishing scammers and fraudsters of both buyers and sellers.

They defend bad sellers if they are selling tons of stuff even if its fake's or just cheap bad product from china.

They have to know some of these people we report a chronic thieves. But because they do not do it every time and they spend money on the site they do not want to Naru them.

This is one of the reasons ebay is going down hill and fast.

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: Just Plain Irritated This user has validated their user name.

Tue Dec 23 15:52:08 2014

I have had several fraudulent return cases in the past couple months.

One where the item was the size of a packing peanut, wrapped in white styrofoam. Customer suggested I dropped it on the floor, accept that it never leaves my hand from wrap, tape, to insertion in the middle of peanuts in the box. Nothing on the floor. I believe they threw it out with the peanuts. They were asking us to send another.

The worst was a pair of items of which the buyer filed not as described and sent several messages within the case.

In one stating it was too small, in another stating it was too large. Any intelligent CSR would see a problem there. However, in a telephone call, the CSR literally stated ''that buyers are honest'' technically, passive aggressively calling me a liar.

Yesterday, a customer claimed their item was shattered in the box.  Very heavy, thick glass, we have NEVER had broken in years of shipments. They demanded we ship them another by FedEX two day and get it to Washington by 24th, which was impossible even if they hadn't purchased the last one we had. Nor would we lay out that kind of money to ship one to them. IF it was broken, we didn't break it, the USPS did.

After reading this article, I went back to the resolution center to look at the details Of some cases and was not surprised to discover that after the case closes, it shows only our first response to the case, none of the other communication which took place. Is this eBay covering it's tracks?

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: ajeweler This user has validated their user name.

Tue Dec 23 15:53:22 2014

are they capable, no
THEY INVENTED IT!!!!
THEY PROMATE IT!!!
THEY will DEFECT YOU FOR IT
then golden showers to you

ebay Every Buy Against You  

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: ajeweler This user has validated their user name.

Tue Dec 23 16:05:54 2014

just remember in 6 months the cases like this will open with people buying (renting for free) and just think return shipping is on the sellers, 6 months they will open snads on items purchased after nov 18th this year returns will be coming after the newness wears off, or they find a better bargain somewhere else, silver or gold drops of course you can return that at sellers expense!
that's why I closed my seller account no way I can stand behind ebay senseless decisions for 6 months

ebay = Every Buy Against You  

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: FREDDY This user has validated their user name.

Tue Dec 23 16:13:07 2014

IF you cannot afford to give it away for free with FREE shipping, then DO NOT list it on ebay.

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: rhawk This user has validated their user name.

Tue Dec 23 16:20:06 2014

 Ebay is not worth selling on anymore.   There is no visibility, and if you do sell something....you will probably lose it and your money.

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: ajeweler This user has validated their user name.

Tue Dec 23 16:25:47 2014

you two forgot, to add that you also have to pay to get it back, or should I say the renter will have it available for you to come get it
ebay Every Buy Against You  

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: retiredcatlady This user has validated their user name.

Tue Dec 23 16:27:59 2014

I recently called eBay on a case with buyers remorse and had before and after pictures. I did refund buyer minus 15% and no shipping. They were very fair with me. If you show them your before pictures, they should decide in your favor

Is eBay Culpable for Cases of Return Fraud?   Is eBay Culpable for Cases of Return Fraud?

by: funkygrrl This user has validated their user name.

Tue Dec 23 16:33:20 2014

Why not see if you can get in on that class action lawsuit?
Attorney contact info is in this URL:
http://www.ecommercebytes.com/C/abblog/blog.pl?/pl/2014/8/1409
524626.html

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