|Sat Dec 13 2014 13:35:02|
Need Help with eBay's Sell-Your-Phone Promotion
I was sent an invite to a special offer by eBay to sell my smart phone and be guaranteed a $100 coupon if doesn't sell, and a refund of the difference between the sell price and the trending price if it doesn't sell at the trending price.
I followed the link in the eBay message as was required to get the guarantee. Problem is the trending price was not disclosed. Usually when I list, eBay states a trending price near where the pricing box is. But in this case I just was shown a range of prices with a "t" symbol, so I scrolled to the bottom and the "t" explanation is these prices are not guaranteed.
However, the offer IS a guarantee, but I have no way of knowing whether I qualify since the trending price is not disclosed.
I called eBay, was put on hold 45 minutes after the rep tried and failed to find the trending price, and then he disconnected. Second rep tried to tell me the trending price was the range she saw, which doesn't make sense and was also contradicted by the "t" caveat.
So ludicrous to offer a guarantee but not disclose what the price needs to be to qualify for it. Not just ludicrous, but a sham, and illegal. Please seek help from eBay. The reps are not willing to email the higher ups.
This offer is good for a while longer and I want in on it.
Note from the Editor: eBay built a marketing campaign that included TV ads around the "Flip Your Phone for the Win" promotion, learn more here.