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Thu Dec 11 2014 21:48:22

eBay's New Mobile App for iPad Called a Dud

By: Ina Steiner

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Dear Ina,
A wonderful eBay topic for you is the complete overhaul of the eBay iPad app (and possibly others) rolled out over the past day or two. The new app completely removes the normal user set up landing page where saved searches, categories, buying, selling and other information was prominently displayed and easy to use.  

The new update forces the eBay Homepage Collections and Daily Deals down the throats of users and layers in the other information so deeply it took me (a seasoned eBay app and desktop user) nearly an hour to do something that would have taken me 15 minutes previously.   

One question is why in the hell would eBay change the app so dramatically during the Holiday Season?  It seems as though the app was changed to remove any autonomy the eBay buyer has left.  

They simply want to force feed their daily deal garbage down people's throats.  By the way, who the hell is using eBay Collections anyway? No one! No one cares. Way too much work just to find and buy something.

Most interesting are the ratings for this new version of the app in the Apple App Store. At the time of writing this I believe 98% were 1 star with most reviewers stating this should be 0 stars. The comments are simply spot on and most coming from buyers. Many stating they are now going to delete the app as it is useless now.   

As a seller, once again I am furious that customers that had my store as a saved search in their eBay app no longer has that easy access that THEY SET UP. I can expect to see sales decrease even further.  

eBay is seriously the most mismanaged company I have ever seen.
B.

Note from the Editor: See our coverage of the new eBay for iPad app, which eBay called one of its most important product launches in the last few years, in Friday's Newsflash newsletter.




Comments (21) | Permalink

Readers Comments

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

by: jacobsenra This user has validated their user name.

Fri Dec 12 01:06:32 2014

Agreed!  Updated and found this completely useless app in place of the app I loved.  The old app was great and this "update" is just useless.  I just hope someone in upper management reads the app feedback and comes to their senses before the damage is too severe and brings back the old one.

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

This user has validated their user name. by: Basset

Fri Dec 12 08:54:05 2014

Always tweaking apps.

Not just eBay  - I can't tell you how many times I've upgraded an app to have it replaced with one I just hate using.  IMO the ''for ipad'' apps are usually inferior to the original phone apps.
 
I have not tried the new app. Thanks for the warning, maybe I'll hold off.

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

by: Eric Saeger This user has validated their user name.

Fri Dec 12 09:37:03 2014

(Sound of trampling feet running to create a bunch of Collections)

I so can't wait to diversify in 2015.  Thank God for 11 Main, Etsy and Amazon.

Anyone done any price comparisons on your stuff?  Prices are dropping on hard-to-find stuff.  We have 4 of the Lego Hogwarts Castle from a couple of years ago, and normally by now they would be around $450 or so.  Only 40 or so in new condition on eBay and they've actually dropped to around $370.  On Amazon the low price is $454.

Margins are dead on eBay.  Fact, not opinion.  No advertising, busted Search.  Unbelievable.

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

by: Eric Saeger This user has validated their user name.

Fri Dec 12 10:51:52 2014

BTW, we actually did create a bunch of Collections a few weeks ago.  It's just a ripoff of Pinterest, really.  I see no marketing value in it at all.  Didn't bump us up in search, although some people "liked" them or whatever.

I know exactly what these stupid things are. Wenig and a couple of other morons were sitting around with the bagel tray, and someone remarked about all the Google hits Pinterest was getting.  So it must be good, right?  It must be something that just generates dollars like crazy, right?  So they turned the Titanic on a dime and went full speed ahead for a Pinterest ripoff, not realizing that it has about as much effect on sales as doing random image searchs on Bing.

Seriously Ina, we need to write a book about these dingbats.  We'll use a nice bright peach and blue color scheme for the cover art.  Title: "The Biggest Idiots Since the Invention of the Microchip."  Something like that.

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

by: ilikespaghettios This user has validated their user name.

Fri Dec 12 11:03:36 2014

Great, glad I dodged that bullet.  I'll just keep my old ebay app for ipad.

The problem with collections is that they have a built in obsolescence factor.
The items remain fixed in the collection, meanwhile the listings are selling/changing so when you click on the item, it sends you to something similar.  Nobody like that!  Stops me in my tracks every time.

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

by: ignatz This user has validated their user name.

Fri Dec 12 13:10:23 2014

Now we know the answer to the question, is eBay's marketing incompetence due to Donahoe, or has it included a healthy dose of Wenig? This fiasco makes it pretty clear that it was most likely Wenig who was the driver behind moronic features like "Collections."  And to take Donahoe at face value as someone who came across with absolutely no vision or "feel" for what he was doing, and in fact really DID have no vision or feel for what he was doing!  And now we know Wenig will just be more of the same.  Any seller not off of eBay already is cutting their own throat!

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

by: RCL This user has validated their user name.

Fri Dec 12 14:29:59 2014

Little words carry a big impact --Wenig describing "MY product and development team" (so immodestly)... like Moses... my people. Ugh. Another arrogant jack ass whose days are numbered.

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

by: Massachusets Howler This user has validated their user name.

Fri Dec 12 14:31:05 2014

Ebays main plan with the ap- get PP on Applepay.

They have accomplished it, this is not good.
Applepay has "partnered" with Paypal.
MH

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

This user has validated their user name. by: Ming the Merciless

Fri Dec 12 14:32:38 2014

I'm sure ebay management doesn't consider it a dud.

It does exactly what it was designed to do which is to direct mobile users to preferred sellers.

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

by: ebayisscrewed This user has validated their user name.

Fri Dec 12 15:16:40 2014

This is your chance Mr Wenig.   You have a chance to say I actually listened to our users.   We put out something we though was great and realized that we were completely out of touch with what our users want.   We are removing it and taking a few steps back.   That would be the correct thing to do.

Of course we will most likely not see this type of action.   They will continue to force this crap down our throats.  

I also do not doubt that perhaps this change was done during the Holiday Season because they were greatly missing the mark on what they promised their preferred sellers so why not direct even more people to the crap no one wants.  

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

This user has validated their user name. by: Philip Cohen
Web Site

Fri Dec 12 17:06:53 2014

Why would eBay change anything leading into the peak holiday period? One, because they are incompetent cretins—narcissistic sociopaths to boot; two, they are trying to funnel buyers to their preferred merchants who are invariably going to be those featured on that homepage or thereabouts …

Johnny Ho is demonstrably a fool: he’s ridden this once fine steed into the ground but he still thinks that if he keeps on beating it with the whip it will somehow come back to life and finally win the race—like Carl Icahn with PayPal’s prospects, Johnny Ho is delusional …

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

“PreyPal” has been accepted as a payment source on the Apple Store—although I can’t imagine why; methinks “PreyPal” will never get on Apple Pay; Apple’s deal is with the credit card issuing banks; why would those banks agree to a clunky intermediary like “PreyPal” becoming involved—an intermediary that is doing little more than reducing the issuing banks’ share of the credit card fees …

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

by: LightWing This user has validated their user name.

Fri Dec 12 17:24:13 2014

ROFLMAO! Ebay mobile is a FAILURE!  Their own seller reports to us show LESS THAN 20% of our sales come from mobile devices.  This year for the FIRST time, Ebay only generates 28% of the annual revenue we do on all our other sites.

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

by: aim04744 This user has validated their user name.

Fri Dec 12 18:25:34 2014

Sigh. I had hoped that new management would mean a new vision. Apparently not. How many years of failures can one company have before the board decides that the ENTIRE management team needs to move on? Wenig has been in charge of Marketplace for a long while now and this is the best he has got. Not the best way to get started out of the gate.  

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

This user has validated their user name. by: bitbybit

Fri Dec 12 19:52:01 2014

If I wanted a song and a dance, I would go see a musical (even though I can't stand musicals).

If I wanted to be told a story, I'll read a book or download it on Kindle.

If I wanted this bloated ebay app...well..just NO. I will take the road less traveled and just go there directly avoiding all the cumbersome roadblocks.

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

by: rhawk This user has validated their user name.

Sat Dec 13 12:39:56 2014

All ecommerce site need to stop with the artsy fartsy crap, and just allow folks to list, and then show there damn items to the world. WHAT is so freaggin hard about that?!!!!

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

by: sasikat9 This user has validated their user name.

Sat Dec 13 13:29:23 2014

Its just another quickie fixie from Fleecebay..... The only
thing they have half right is the collection of listing fees. Those of course pad the paychecks for the head morons...Anything Fleecebay creates is a joke.

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

by: ebayisscrewed This user has validated their user name.

Sat Dec 13 20:46:23 2014

Sales continue to drop.  At less than $200 in sales for 24 hour period in december.  Last year same time about $800.   Two years ago nearly $2000.  

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

by: pace306 This user has validated their user name.

Sun Dec 14 00:13:43 2014

"The iPad app is designed with an emphasis on content "to tell stories" about the over 800 million items listed on eBay and features personalization."

I dont use the app - but I have a story to tell you.

Theres this "ecommerce company". It steals your money by offering you a spot to list your item(s) then does not.

To cover up the theft, it uses its TOS to force you to agree to its bad behavior.

It also forces returns on you, forces what payment terms you can use and it violates at least a half dozen state local and federal laws on everything from sales procedures, and bidding, to intellectual property issues.

THAT WENIG is the only story ANY of us are interested in hearing about, not your fairy tales.

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

This user has validated their user name. by: bitbybit

Sun Dec 14 02:40:35 2014

Actually the ONLY non-fiction story I want to hear is the rounding up of all the criminals in the ebay executive suite and them taking the perp walk. This would be a best seller!

eBay's New Mobile App for iPad Called a Dud   eBay's New Mobile App for iPad Called a Dud

by: collectorjim This user has validated their user name.

Sun Dec 14 22:28:34 2014

Just another sad example of how out of touch eBay really is about business, about everything.  

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