|Tue Dec 9 2014 11:14:25|
eBay Seller Loses Top Rating Due to Unrealistic Targets
I have been with eBay for several years and thought I would send you my latest experience with eBay. Being late November mail starts getting slow, buyers and eBay know this. Rather than asking me a question through eBay message system, buyer opens an item not received case.
I checked and it was in the third week of postage so still likely to get there. When I hit reply to buyer it went straight to refund purchase. There was no way around it so I gave the refund. Next I got a defect and the following day received this email from eBay:
Unfortunately, your account no longer meets the eBay Top Rated Seller requirements under the DE seller performance standards program. To learn more, go to your Seller Dashboard.
Visit your Seller Dashboard and review the Top Rated Seller requirements and see how your eBay business measures up.
Thank you again for selling on eBay. We hope to welcome you back to Top Rated Seller status soon.
Bless those people at eBay for giving us unrealistic targets. I have tried to abide by their rules for the most part, but some things they do are just unfair. Now 12 months ago I lost my TSR status when a buyer in Thailand left me a negative. I asked eBay to remove it but they would not despite the fact I showed them the POD (proof of delivery) for it.
Recently they have been asking for 4 pictures for every item, which is not only time consuming, but not always possible, depends on the item. They also want us to offer free shipping and reduce the item start prices - why don't we just give the items away and pay for express post too?
The GSP (Global Shipping Program) is scaring off customers especially international ones. Anyway, now I have lost my TSR rating the second time due to their stupid rules and it makes me frustrated. Their constant changing rules and offers are crazy. Can't they just leave things as they are?
Cassini is crap too, it just does not work. I have seen other sellers' stores who told me they have listed items yet the items yet I could see no listings for them over a few days then they suddenly appeared with 2 days left till auction end.
I am trying to meet their TRS standards but how can I with their unrealistic targets, crazy rules and items not getting viewed for days? To top it off, sales are down by $2000 this month compared to last month.
A lot of regulars seem to have given up ship and left. But I think overall I should just ignore their defect system as it's damn impossible to get a perfect star rating now days. When will eBay support sellers?