|Sun Dec 7 2014 13:17:11|
eBay Seller Can't Close PayPal Disputes: Defects, Limits Result
My name is Eddie, I am a business seller on eBay for many years, I was just reading your article on eBay limits, I wish to update you in an unbelievable thing they have done against sellers.
My sales have been limited to 30 Items a month because I have fallen below their global standard, my dashboard reads 710 x 100% feedback, my four dashboard areas are 4.9%, 5.0%, 4.9% and 4.8%, and I'm rated "Above Standard".
The reason I have limitations is, over the last twelve months five buyers have opened a PayPal dispute, in each case I agreed to refund them, on return of my items. This is where the big error is with PayPal occurs.
If I try to close the dispute, there is no icon or tab to close the dispute myself, so it has to run till PayPal review the case, at which point they refund the money. This now becomes a defect on my eBay account because it is classed as a "Case closed without resolution", so no matter how good my feedback and dashboard are, until the defects drop off, after they each become twelve months old, I like so many other buyer will have limitations.
I will have to wait till May 2015. Please print this so to help other sellers and hopefully eBay and PayPal come to their senses.