|Wed Dec 3 2014 07:17:32|
eBay iPhone Glitch Harms Seller's Feedback
eBay at its worst: I sold an item, buyer left glowing feedback: "I would highly recommend. Item matched description. Packaged well for shipping." But I noticed that my perfect 5 stars in all categories were not so perfect any more, only 4.7 in the Item as described.
Sure enough, a few days later I am looking at a defect in my item not described, the first one I have ever had. So I call eBay. Talk to a very nice lady, who tells me yes, she sees that I received low stars and a very good Feedback, something is not right, please try to work it out with your buyer.
I tell the rep that to my understanding it's against eBay policy to contact buyer about the star rating. She says oh no, go ahead, if the buyer does not agree to a revision, we will take care of it in 10 days.
Not quite trusting what I hear, I ask her to please give me that in writing, since I have no idea how to go about a revision. She sends me eBay message, tells me to get in touch with the buyer.
I send buyer an email, telling her about my conversation with eBay, and also ask what was wrong with the item she bought, and why the discrepancy between her feedback and her stars.
This is her answer:
"There was absolutely nothing wrong with the bear or the transaction. I do not have a computer and tried to do feedback on my iphone, when I hit submit, I had all the stars filled in, but they disappeared when I hit send. I feel bad, but I do not know how to get it rectified and e-mailed an apology to the seller. If there is a way that I can retract or get it changed, please tell me. Regards."
So I call eBay, again. Guess what: "so sorry, we can't remove the stars, because that means we would have to remove the feedback, and since it's not a negative or neutral feedback, we can't remove that, either."
It's like talking to a bunch of Morons. Horrible!