|Mon Dec 1 2014 13:29:15|
eBay Holds Funds Due to Its Own Inaccurate Shipping Estimate
I have been "hit" by eBay software controlled "estimated shipping" delivery date statement on shipping a sold item. I have shipped an item from the West Coast to Chicago IL with a 6 business days.
Estimated delivery date provided by eBay software. I used Economy Shipping, USPS Standard Post sent out on the 14th with an eBay software delivery date of the 20th.
On the 21st the buyer demanded a full refund for not receiving the item on the 20th and eBay put the funds on hold. I called eBay and they confirmed that the item was still in transit and that the buyer was allowed by the eBay software to apply for not receiving the item as it was past the eBay software-generated estimated delivery date.
I stated that the word "estimated" was not an end date because of the added shipping statement provided by eBay in the listing stated the following:
"Estimated delivery dates include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment. Delivery times may vary, especially during peak periods."
I pointed out the failure of their software to allow the buyer to place an action with the item transit tracking still in process of being delivered.
eBay stated that it did not matter as the estimated delivery date had passed and I had to wait for the confirmed delivery of the item before the hold on my funds could be removed and I would have to call back to eBay to have that done at that time.
Per my shipping carrier, the estimated delivery date is now out to the 25th due to bad weather in the delivery area.
Just another poor unthoughtful "rule" that eBay has provided by hiding behind the software. Sellers Beware!