|Sat Nov 22 2014 16:43:57|
How Would You Handle IP Infringement Takedowns on Amazon?
I recently had an item I was selling on Amazon.com taken down without notice to me. The item was taken down and removed from Amazon's catalog as well as my inventory for a few weeks before I noticed it was missing.
I contacted Customer Support by opening a case. The case was quickly closed with no resolution. I was told the item was being referred to Seller Performance.
I reopened the case and asked that it remain open pending notification to me why the listing was taken down and why I was not notified that it had been removed from my inventory. Of course Amazon hates having cases opened for too long so they told me that it will remain closed and that Seller Performance will get back to me.
When Seller Performance got back to me they stated that my item infringes on Intellectual Property (I have fought this battle a few times in the past, first with eBay to no avail, but more recently with lawyers representing Coty Fragrances on iOffer.
I was successful in having my listings reinstated on iOffer. I was not successful and eventually booted from eBay. Hence my Pinterest page devoted to "All Things Good About Bonanza.com/All Things Bad About eBay: Sorry eBayers.")
The basis of my argument for which Amazon still has not gotten back to me is this:
1) Who requested the takedown of my listing? (Am I not allowed to know the identity of the "alleged" IP owner?)
2) Why can 8 national retail chains sell the same exact item I am trying to sell, yet Amazon refuses to allow me to sell same product?
What I sell is legal although it does walk a fine line of what online marketplaces such as eBay and Amazon like to have on their websites. The products are akin to generics that many retailers sell where on the product package is verbiage such as "the same active ingredient as in "xxxxx (brand name removed)."
Like I said before, I have seen my products in a minimum of 8 national retail chains and have even purchased some of it from these stores to resell.
Without getting into the all the minutiae of my ongoing battle, I would like to know from you or your readers if you/they have encountered such a reluctance on the part of Amazon to answer such simple questions.
I would love to know how to contact the BBB or the District Attorney in whatever states have jurisdiction in order to see to it that my rights are not being trampled on. I have written to Amazon Investor Relations too (firstname.lastname@example.org) as well as the last good email address I have for Jeff Bezos (email@example.com), as I am also a shareholder in Amazon stock).
If the 8 retail chains can sell these why can't I? Why can't I get an answer to this simple question??