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Thu Nov 20 2014 13:12:39

Sellers Lose When eBay Errs with Shipping Estimates

By: Reader

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Dear Ina,
I am an eBay top rated, power seller. I have been selling on eBay and Amazon for nearly 10 yrs.

The new eBay policies that took effect 8/1/2014 are ridiculously unfair. Specifically the defect rating you get for items not received - you get a defect when it's delivered a day outside of the "estimated" delivery times.

If a customer opens a not received case. That's just it an estimate, there is nothing a seller can do! They still count this and tell you to use a different carrier. That is silly and truly unfair.

I understand items not as described, I understand defects that are within my control, but this there is nothing I can do. So I ask for your help, how do I / we reach more sellers on eBay so that way we have a voice and have things like this changed?
Thank you
S.




Comments (13) | Permalink

Readers Comments

Sellers Lose When eBay Errs with Shipping Estimate   Sellers Lose When eBay Errs with Shipping Estimate

by: 1beck3 This user has validated their user name.

Thu Nov 20 14:12:50 2014

I would agree with ebay about changing carriers if packages arriving outside a shipping estimate were unique to USPS.  It's just something that happens.

When I was told something similar by a CS rep, I asked, "Are you telling me UPS and FedEx NEVER have late or delayed shipments?"

Silence on the other end of that question.

Sellers Lose When eBay Errs with Shipping Estimate   Sellers Lose When eBay Errs with Shipping Estimate

by: sasikat9 This user has validated their user name.

Thu Nov 20 15:02:29 2014

Well I wonder how many defects for slow shipping there will be after the recent blow of snow we have been having in the mid east and eastern states...Not a word from Fleecebay about any of it....Must be nice to live in sunny San Jose....Just a note we have no mail delivery today because of the snow.

Sellers Lose When eBay Errs with Shipping Estimate   Sellers Lose When eBay Errs with Shipping Estimate

by: TeddyElectron This user has validated their user name.

Thu Nov 20 17:48:24 2014

I started using a 10 day handling time when this fiasco began.  Covers me if I send the package out late, if the shipper delays it or the buyer doesn't pick up the package/sign release because there was no one at the address to accept it at the time of initial delivery. There is also an unintended benefit of avoiding payment via stolen credit cards -- apparently thieves go for listings with very short handling times so the package is in transit or delivered before the card is flagged.

Sellers Lose When eBay Errs with Shipping Estimate   Sellers Lose When eBay Errs with Shipping Estimate

This user has validated their user name. by: Marie

Fri Nov 21 03:14:46 2014

What I did a long time ago was change my method of shipment on some of my listings and that resolved the issue for me most of the time.

For example if you would normally ship First Class parcel, which is 2 to 5 days, you may want to consider using Economy Shipping on your listings which is 1 to 10 days.  Still ship out FC parcel, just say economy on your listings to buy yourself a few more days for delivery.

@sasikat9

"Slow shipping time" that you referred to is different than slow delivery in the world of Ebay.  Shipping time is how long it took the seller to actually ship the item.  Delivery time is how long it takes the carrier to get it to the customer.  Something that not one single seller anywhere has any control over in any way shape or form.

As for the weather delays.  Ebay has a pretty good track record of giving allowances to sellers for weather related problems such as the big snow storms currently going on.  They are ALWAYS slow to announce, but historically they do get to it and will remove defects because of it.  I see no reason why they would change this now.  They are just slow as usual.

Sellers Lose When eBay Errs with Shipping Estimate   Sellers Lose When eBay Errs with Shipping Estimate

by: angryllama This user has validated their user name.

Fri Nov 21 04:42:32 2014

Easiest solution would be for eBay to cite PESSIMISTIC delivery dates vs. current Overly-Optimistic dates. These suggested pessimistic dates would be open to debate, but I think if they Up'd the Quickest date by 1 day and the Longer date by 3 days this particular problem would essentially vanish. One alternative option for Sellers to take control of is to SEND after-sale shipping announcements to buyers that STRESSES that eBay's delivery dates are Suggestions as to arrival, but NOT any sort of Guaranteed Delivery Date. On a tangent here but even UPS and their RED label ''guaranteed'' over-night delivery is Not Really Guaranteed. What the Guarantee truly covers is that if a Shipper pursues the Guarantee the Shipper gets their cost for that Late delivery REDUCED to the Ground Service Cost. Not Guaranteed, Not Free.

Sellers Lose When eBay Errs with Shipping Estimate   Sellers Lose When eBay Errs with Shipping Estimate

by: maxmad This user has validated their user name.

Fri Nov 21 12:41:40 2014

At LEAST 30% of items I order from ebay/china for re-sale never arrive, or are so late I barely  even remember ordering them, JUST THIS WEEK ALONE I FILED 7 INR cases,  (actually ebay now calls them requests,)


It's actually much worst then you think,  you can actually open a ''request / case''  much earlier then what the estimate deadline shows, depending on what click thru route you take to file the request / case,!!!!  

We sell most of items now on other venues, and I don’t see that changing any time soon, ebay is a total mess,  

Sellers Lose When eBay Errs with Shipping Estimate   Sellers Lose When eBay Errs with Shipping Estimate

This user has validated their user name. by: Marie

Fri Nov 21 12:42:33 2014

Ebay uses ETAs they get from the various carriers they show.  They don't create their own times.  You can go to USPS website and see this for yourself.

The various carriers develop these dates in an effort to sell their products.  And most times they hold true.  These exceptions however can be very damaging for a seller on Ebay and it should not be that way at all.  

For a long time many of us have said that if Ebay wants to use this as a way of measuring our quality of service, then they need to come up with a more realistic and fair way to do it.

Sellers Lose When eBay Errs with Shipping Estimate   Sellers Lose When eBay Errs with Shipping Estimate

This user has validated their user name. by: Anonymous Annie

Fri Nov 21 15:01:37 2014

Marie writes: ''Still ship out FC parcel, just say economy on your listings to buy yourself a few more days for delivery.''

We think exactly alike! That's the same thing I did back-in-the-day... and BEFORE the consequences for ''late'' arrival was so detrimental.

Did I lose a sale or two because the ''estimated'' delivery was too far into the future? --- Perhaps.

Did I have a TON of happy buyers because their purchase arrived WELL BEFORE the estimated date the eBay predicted? --- ABSOLUTELY!!

Sellers Lose When eBay Errs with Shipping Estimate   Sellers Lose When eBay Errs with Shipping Estimate

by: ebay refugee camp This user has validated their user name.

Sat Nov 22 07:12:16 2014

My suggestion to everyone is to change your handling times on ebay and brace for the worst shipping fiasco's ever. I already have a package going from Ohio to Florida which for some reason due to weather I assume, has now surpassed the delivery dates, will I be punished by the evil lords at ebay, probably.
Should we all line up for a paddling? It is always the sellers fault we did not control the weather.

Sellers Lose When eBay Errs with Shipping Estimate   Sellers Lose When eBay Errs with Shipping Estimate

This user has validated their user name. by: Marie

Sun Nov 23 02:41:40 2014

@ebay refugee camp

If you get a defect on the delivery time on that package, that would be the buyer marking down your shipping time DSR to a 1 or them opening a claim.  Ebay doesn't just give a defect to sellers just because a shipment arrives late.  The buyer must initiate.

Still it is stuff outside of our control and we are unfairly judged on it.

Sellers Lose When eBay Errs with Shipping Estimate   Sellers Lose When eBay Errs with Shipping Estimate

by: MLG Jewelry This user has validated their user name.

Mon Nov 24 06:12:49 2014

This is not entirely correct. We put a disclaimer in our listings that fast n free times are an overly optimistic estimate of ebay we also put that in an automated email. Dont use USPS?  ebay wants free shipping and USPS for home delivery is the cheapest, enough said. If a buyer opens a case, which ebay encourages, you can escalate the case, you have a few days to do this, once you escalate the case and the tracking shows delivered, the case should be decided in your favor the defect should go away.  

I posed a different question to ebay. Once the buyer opens a case, what motivation does the seller then have to resolve any issues the buyer may encounter later?

Again --- Silence

Sellers Lose When eBay Errs with Shipping Estimate   Sellers Lose When eBay Errs with Shipping Estimate

by: Tornad0sRul This user has validated their user name.

Tue Nov 25 11:14:32 2014

The shipping estimates always give me way more time than needed.  I have never ever had any problems getting my shipments to my customers on time, and in fact shipping promptness is my highest rating.  I believe that those who have problems with this are not getting their packages to the post office in a timely manner.  I have ordered many items on EBay and I have noticed that some sellers either don't provide tracking so that the buyer cannot see when the package was ACTUALLY dropped off at the post office, or the tracking shows that the package wasn't dropped off the same day that it was packaged, and sometimes not even the next day.  Some sellers simply don't get the item packaged up quick enough.  Procrastination is the problem there.  

From what I have seen and experienced, and taking into consideration the rare occasion where the package got lost or misdirected, it is almost always a seller's fault when a buyer doesn't receive their package on time.

Sellers Lose When eBay Errs with Shipping Estimate   Sellers Lose When eBay Errs with Shipping Estimate

by: Linda This user has validated their user name.

Tue Nov 25 11:46:00 2014

WTH???!!! I just checked my listings and from MN to CA, eBay has put 4 days. The estimated date is INCLUDING weekends. Shipping parcel post/economy has always been UP TO 9 DAYS.



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