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Tue Nov 18 2014 08:59:29

eBay Glitch Causes Delivery Challenges

By: Reader

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Dear Ina,
I have noticed recently that phone numbers for my buyers are no longer appearing in the on the order details which is a problem for me as I often post overseas and couriers ask for the phone numbers of the addressee.

I spoke to eBay about this and they finally said it was a technical glitch but it hasn't yet been dealt with. I have attached the chat transcript so you can see the conversation.

From CS Transcript: "In this case what you can do is login to the ebay.ie site and from there you'll be able to see the View Order Detail page properly."

I was wondering if others have reported the same problem.

Oddly I can still see the phone numbers for my buyers if I use the eBay app on my tablet.
Sincerely,
Mary




Comments (4) | Permalink

Readers Comments

eBay Glitch Causes Delivery Challenges   eBay Glitch Causes Delivery Challenges

This user has validated their user name. by: Ric

Tue Nov 18 10:38:59 2014

When is this company going to figure out that fee paying sellers are tired of the inconvenience of work arounds for their daily "glitches" ? I know.... probably never..

Site issues , system outages etc... are considered routine by eBay, however, to sellers who find their ability to perform even the most basic daily functions, these constant system issues are beyond annoying.

eBay Glitch Causes Delivery Challenges   eBay Glitch Causes Delivery Challenges

by: rudestar This user has validated their user name.

Tue Nov 18 12:03:04 2014

On the ebay shipping label page, click on change address and buyers telephone # will show at the bottom.

eBay Glitch Causes Delivery Challenges   eBay Glitch Causes Delivery Challenges

This user has validated their user name. by: Anonymous Annie

Tue Nov 18 15:36:33 2014

I'd rather be doing actual *work* (filling orders, shipping orders, and making profit) instead of having to continually spend time figuring out, and navigating a confusing maze of ever-changing work-arounds.

Who has the TIME to try and run a successful business that way?

eBay Glitch Causes Delivery Challenges   eBay Glitch Causes Delivery Challenges

This user has validated their user name. by: Puck

Tue Nov 18 20:59:35 2014

The real ''glitch'' on eBay will occur the day everything works without a ''glitch'',



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