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Wed Oct 22 2014 19:50:31

Did eBay Stop Counting Neutral Feedback, Seller Wonders?

By: Reader

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Dear Ina,
I noticed today was that my feedback score on the listings changed from 90% to 99%. In figuring out why I realized that eBay is now only including the 2 negative feedbacks from the past year instead of the 2 negatives and the 5 neutrals that were in place before the seller update changes which were included until today.

I've bitched many times to the CS reps that if I'm a buyer would I go to eBay and buy from a seller with 90% feedback or buy from a seller on Amazon with higher feedback? Maybe a lot of others have complained too. Possibly it's something that they finally listened to, which is pretty rare?

My seller metrics didn't change, (removing the neutrals) only the feedback percentage that the buyers view on the site. Interesting?

All the best,
Brian




Comments (5) | Permalink

Readers Comments

Did eBay Stop Counting Neutral Feedback, Seller Wo   Did eBay Stop Counting Neutral Feedback, Seller Wo

by: Buy&sell This user has validated their user name.

Wed Oct 22 23:06:23 2014

The neutral feedbacks were never counted in the feedback percentage. There are counted in the defects only. Please let me know if this is what you are taking about.  

Did eBay Stop Counting Neutral Feedback, Seller Wo   Did eBay Stop Counting Neutral Feedback, Seller Wo

by: toyspast This user has validated their user name.

Wed Oct 22 23:09:24 2014

eBay does not count neutrals when figuring your percentage. Going on limited information, it sounds like the amount of positives changed so that's why the percentage went up. Or maybe the calculation was incorrect and was now corrected. Neutrals are counted as defects but not counted in your feedback percentage.

Did eBay Stop Counting Neutral Feedback, Seller Wo   Did eBay Stop Counting Neutral Feedback, Seller Wo

by: joshua This user has validated their user name.

Thu Oct 23 00:08:21 2014

Am I right that eBay counts feedback for one year then they are dropped from your percentage. So depending on when you received the neg or neutral feedback may be the issue.

Did eBay Stop Counting Neutral Feedback, Seller Wo   Did eBay Stop Counting Neutral Feedback, Seller Wo

by: RichieC This user has validated their user name.

Thu Oct 23 00:09:20 2014

Yea, it only count towards taking away your 20% discount! You know, those poor job creators need more money!

Did eBay Stop Counting Neutral Feedback, Seller Wo   Did eBay Stop Counting Neutral Feedback, Seller Wo

by: FREDDY This user has validated their user name.

Thu Oct 23 10:34:21 2014

You cannot judge feedback ratings on Amazon.  It is under 10%- not an accurate picture of the seller.



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