EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Mon Oct 20 2014 15:00:42

Is eBay Also Moving to 180-Day Returns?

By: Reader

Sponsored Link

Dear Ina,
I was on the phone with PayPal this morning asking what good it was for eBay to adhere to a 90-day return policy for the holidays when PayPal will have a 180 day return policy starting November 15th. 

The agent said that he just read that eBay will also have a 180-day return policy in the very near future, and that the listings will at that time stay on the site for 180 days. 

Have you heard any truth to this?
E.




Comments (64) | Permalink

Readers Comments

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: RCL This user has validated their user name.

Mon Oct 20 15:12:30 2014

I could swear I already read that AT eBay somewhere.

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: fashionista This user has validated their user name.

Mon Oct 20 15:56:18 2014

I wouldn't be surprised, but at a time, when the industry in general is moving away from liberal return policies, and keeping close tabs on serial returners, ebay is going in the other direction. A magnet for scammers.
Someone has to get someone from ebay on tape about the return policy, to clearly spell it out.
I was reading somewhere that big department stores are NOT accepting all returns, if items appear worn, they are returned to sender. No refund.  They consider this on the level of shoplifting.
Yet ebay expects us to take returns in any condition, and you know they don't keep records of serial returners, just like they don't care if a buyer leaves 90% negs.

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

This user has validated their user name. by: iheartjacksparrow

Mon Oct 20 16:14:39 2014

@RCL - You are probably thinking of the U.K. eBay where the 180-day returns has been in effect since June 17th of this year. I don't follow the boards on the U.K. site, so I don't know if there's been massive defrauding of sellers because of the policy.

And since eBay doesn't care what happens to its sellers, whether they all go bankrupt or starve to death, why would they care that they are doing just the opposite if what other major retailers are moving toward?

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

This user has validated their user name. by: Basset

Mon Oct 20 16:38:46 2014

I keep sayin' it - At some reasonable point a transaction should END.
180 days is way beyond reasonable - even if it only applies to PayPal.


That is a longer return time frame than many 90 day warranties on new items. And whatever happens in U.K. never seems to stay in U.K. - it always seems to find its way to USA.

Maybe they should refer to them as zombie transactions: the transactions that won't die.


Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: pace306 This user has validated their user name.

Mon Oct 20 18:42:47 2014

When you have no industry clout ... you become ebay and paypal.

Neither makes their own rules, neither has a long term game plan and neither know much about ecommerce (what moron even THINKS about 180 day returns - or even 90 for that matter)?

When your marketplaces are bone dry (like ebays is now), when your cash cow cut you loose (no more "free customers" for that magic %@ vig) what do you do?

You do the one and only ebay play - screw the seller some how, some way.

I said 3 years ago and Ill say it again - ebay WILL force sellers to do warranty work.

Its all incremental.

First forced returns were 3 days, then 7, then 14, then 30 now 90, and soon 180.

Comming soon is a mirroring of the manufactorers warranty period. The item is "not as described" if the box and warranty paperwork say the item has a 1 year warranty and then when the customer goes to the manufactorer to get service - they say STFU.

Paypal gets hit with hundreds of chargebacks for issues like this - so they go to ebays playbook - blame the seller.

If the people that ran ebay and paypal only had an ounce of brains .....

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: Annne This user has validated their user name.

Mon Oct 20 20:34:06 2014

If you think about it, does it matter whether ebay has a 180 return policy when Paypal has it? If the buyer uses Paypal to pay then they can return it through Paypal no matter what your ebay return period is, right?

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

This user has validated their user name. by: iheartjacksparrow

Mon Oct 20 20:49:07 2014

Why wouldn't anyone know, within a few days of receiving an item, whether said item fits or works, or is or is not as described? Why would it take anyone six months to figure out if the DVD plays on their machine, or the dress matches their eye color? A six-month return policy is the epitome of insanity.  

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: handmedownheaven This user has validated their user name.

Mon Oct 20 23:27:18 2014

The interesting point is if I am not a paypal member and pay with a Mastercard, I come under Mastercard rules, not paypal I would think

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: comet This user has validated their user name.

Mon Oct 20 23:31:58 2014

I think I read somewhere that Paypal is claiming that the 180 day returns are "only"  for "things that break--like electronics and phones"--um---Really?  

How about:::

Things that:::

Rip
Wear out
Go out of style
Get stained
Get outgrown
New model came out
Faded in the wash
Rusted outdoors
Got used up
Gained/lost weight
Sold car
Changed mind on perfume or makeup scent or shade
Fixed what was broken with tool-no more need for tool
Summers over! No more need for bathing suit or beach stuff
Winters over!  No mored need for ski's or snow boards or boots or parkas or helmets
Summers over!  No more need for motorcycle gear!
Winters over!  No more need for snowmobile stuff!
Prom season is over!  
Wedding season is over!
New Years is past!

I can't---wait.

I am not an ETSY fan based on my one dismal buy BUT I am going to give it another shot.  I have an entire houseful of collectible and vintage STUFF and jewelry etc.

BUT--WHERE can you list and SELL high end brand clothing?

Certainly NOT selling as it SHOULD on FleeBay.

And am seriously NOT liking the thought of being FORCED into these returns.  

I HATE being FORCED to do ANYTHING

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: Xander This user has validated their user name.

Mon Oct 20 23:34:54 2014

180 day return time is nothing more than an incentive to inspire more buyers to use ebay and paypal.

It's a form of low cost advertising. It could also be considered coercion since users are bound by their user agreements to accept these circumstances.
 
Long duration return times might help bring in more of the type of buyers who feel they need extended protection, just in case something goes wrong with their item/s long after purchase.

Is there any fairness involved? 180 days return time is being offered solely to encourage more people to use paypal and ebay instead of other sites and payment options, not to be fair.

They will do whatever they need to boost their bottom line and will do so in the traditional ebay fashion... by transferring the liability and loss onto the backs of sellers.

Keep in mind, some credit cards have extended coverage but it seldom is used and when it is, it's through the credit card companies who might pay it themselves or even have insurance coverage for it.

I believe it's the ease in which a claim can be filed that is partially responsible for the increased number of claims filed through paypal while its the opposite for credit card companies who take their claims seriously and deal with them fairly.

Only in ebay/paypal land is the seller viewed as an insurance policy where they themselves are forced into paying claims with little to no recourse and worse yet all based on the ''opinion'' of the buyer and not fact. Ebay and paypal own this market and from the looks of things, plan on staying on the monkey train until it stops.

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: rachel This user has validated their user name.

Mon Oct 20 23:36:31 2014

Well an eBay rep told me that the reason that they went to the 3 month return is due to late deliveries during the holiday season because of hurricanes and storms. SAY WHAT? They said that eBay's 14 day return policy for TRS was based on the shipping carrier upload AND EXPECTED delivery date not the actual delivery confirmation and/or signature confirmation date. Now this is news to me since I thought all was based on the actual received date & our return policy states this. Rep said that is what your return policy states but our return policy was NEVER based on the date of receipt ( 14 day requirement) however we hold you to your own policy. She claimed that many buyers got stuck with items because they passed the expected delivery date by one or two weeks, too late for the 14 day return so they got stuck with the items. Too late for a return.Does this ring true to anyone?

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: rachel This user has validated their user name.

Mon Oct 20 23:39:45 2014

So what do they base the 6 month return policy on? What is the story behind the story that will build a logical argument for this? 6 months? They claim that gold coins are different because they lose value. Excuse me, so do fashion items, jewelry items, electronics...I mean paying back cash after someone gets sick of something is crazy. You can opt out...LOL.  

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: Steevo This user has validated their user name.

Mon Oct 20 23:56:31 2014

Ebay doesn't accept the returns. They don't lose money.  

They have forced us the sellers to take the losses, so they could go to 9 month or one year and it would cost them essentially nothing.  

So why not? It gets *some* buyers to have a warm fuzzy feeling and feel more confident to buy on ebay.  

So that's all good for ebay, and if there are any losses, we get to take those.  

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: LinneyPinney This user has validated their user name.

Tue Oct 21 00:02:23 2014

Comet, try Tradesy for used and vintage clothing. They treat sellers well.

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: Tiffee Jasso This user has validated their user name.

Tue Oct 21 00:36:13 2014

Already making arrangements to take use other service and will be dumping Paypal as soon as I get it set up which should be in the next week or two or at least by November 18th. The nice thing about today's world there is are other choices. My bank just sent me info on Apple. Will be checking into that one also.  

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: forrosebud This user has validated their user name.

Tue Oct 21 01:31:50 2014

Ok, now my curiosity has got the better of me...are most sellers posting here offering true antique collectibles,  vintage collectibles, antique clothing, collectible vintage clothing, brand new, or slightly used newer clothing. Every once in a while, someone on the blog mentions clothing, but nothing specific. I get the feeling that most sellers here are involved with clothing? Although, a couple of times I recall sellers who have mentioned auto parts. Even Marie doesn't want to give a clue as to what she sells on ebay. Why all so secretive?      

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

This user has validated their user name. by: Marie

Tue Oct 21 01:35:42 2014

PayPal's policy is not a RETURN policy.  It is a window in which someone can file a claim.  That is not the same thing.  PP does not guarantee the customer can actually return for refund.  That is going to depend upon the particulars of the case.

People are confusing the two things and they aren't the same.

Why would Ebay move to a 180 day return policy or a claims window?  Ebay and PP are splitting.  What would be Ebay's incentive to do that?  

If it was published somewhere, please locate the link so we can all update ourselves, but honestly it does not make sense at all.

I think people are reading what some are saying on Ebay threads and then taking it as a fact.  I have not seen anyone publish a link to anything other than another thread.  I certainly could be wrong, but if there is something out there, I hope someone finds and publishes the link.

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: FREDDY This user has validated their user name.

Tue Oct 21 03:26:53 2014

What doesn't make any sense is a 180 day period for filing a claim.  That is unless you are talking about a 180 day warranty unconditional.

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: nimsaoui This user has validated their user name.

Tue Oct 21 03:38:34 2014

I think this return policy will not have too much of an impact.
It may turn out that buyers have more confidence in online trade
and will buy more. This has been the case in Europe.

In the European Union - including eBay UK, Germany France... - the sellers'
liability for warranted characteristics extends to 1 year after purchase,
EVEN FOR USED ITEMS (including cars). This is on top and beyong the
producer's minimum warranty of 2 years for proper functioning.

When these consumer protection laws were introduced EU-wide in 2013
online sales skyrocketed.

Some merchants, like IKEA even grant a lifetime return FOR ANY REASON.
And it seems to work well for the businesses.

Is eBay Also Moving to 180-Day Returns?   Is eBay Also Moving to 180-Day Returns?

by: Maui5150 This user has validated their user name.

Tue Oct 21 05:52:42 2014

You have to understand one thing... eBay is getting near collapse.

Please.  Read between the lines.

Why has eBay been a monster all these years - their buyer base.  People sell on eBay over a lot of other sites because items tend to move.

Problem is, as Ebay has tried to become eMazon they are losing some sellers and a lot of the unique items that made eBay the first place people looked.

Sales are down.  Way down.  The number may hide it but I know about 40 sellers personally and NONE are doing better today than they were 4 years ago in terms or real volume.  Selling costs are higher and far less views and watches.

So why such a premium on the "Buyer experience" and why should eBay and PayPal stop at 180 days... Lifetime Returns is in the works... O.k.  That last part I semi-joke about.

But seriously.  EBay is panicking.  They see the slow down and are doing everything to try and keep their cash cow and biggest assets... the buyers.

Ironic.  Everything they are doing to try and keep the buyers are what ultimately will drive them away... the Abuse and maiming of the small seller with unique products.  

eMazon is in the near future... and like the DoDo bird, destined for extinction

Click to view more comments
1 2 3 4  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.