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Fri Oct 17 2014 21:48:16

eBay Seller Not Credited for eBay Auction Promotion

By: Reader

Sponsored Link

Dear Ina:
Re: eBay Runs Promotion to Encourage Auction Listings (link)

I was invited to partake in this promotion and listed some items yesterday. I was charged the regular fee for all the listings.   

I called Customer Service and after several lengthy hold periods whilst the agent talked to his tech team, I was told it was a technical issue and that they would 'make it right'. Nothing more specific than that.  

Needless to say, I have not been credited any fees back.
Regards,
Judith




Comments (8) | Permalink

Readers Comments

eBay Seller Not Credited for eBay Auction Promotio   eBay Seller Not Credited for eBay Auction Promotio

This user has validated their user name. by: Philip Cohen
Web Site

Sat Oct 18 11:39:14 2014

Well, let's face it, eBay desperately needs the revenue ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

eBay Seller Not Credited for eBay Auction Promotio   eBay Seller Not Credited for eBay Auction Promotio

This user has validated their user name. by: Anonymous Annie

Sun Oct 19 14:21:11 2014

I hope they do make-it-right for you, Judith. --- I recall several times when eBay made an error (in *their* favor) but the thought of my having to spend 2 hours on the phone in an effort to recover 50-cents just wasn't a wise use of my time.

I used to have a neighbor who would drive MILES and MILES to save 2-cents a gallon on gasoline. Assuming a 20 gallon tank, he saved 40-cents. But he probably used up that savings in TIME traveling and the extra gasoline needed to get to and from the El-Cheapo-Mart.

In my case, I realized that chasing quarters on eBay makes just as much sense as what my old neighbor was doing.

eBay Seller Not Credited for eBay Auction Promotio   eBay Seller Not Credited for eBay Auction Promotio

by: Go tell the Spartans This user has validated their user name.

Sun Oct 19 23:11:01 2014

But there is another way to get eBay's attention. File a complaint with the Better Business Bureau. eBay has been going out of its way to mollify the BBB.

eBay Seller Not Credited for eBay Auction Promotio   eBay Seller Not Credited for eBay Auction Promotio

This user has validated their user name. by: Philip Cohen

Mon Oct 20 00:58:46 2014

Complain to the BBB? ... Ho, ho, ho ...

eBay Seller Not Credited for eBay Auction Promotio   eBay Seller Not Credited for eBay Auction Promotio

by: comet This user has validated their user name.

Mon Oct 20 11:29:03 2014

@GO TELL THE SPARTANS---

Which BBB would that BE?  San Jose?  The possibly non-existent one here in Cow Town?

Seriously I would like to know--cause ANYTHING we can do would be better than--NOTHING

Also--where did you get this info FROM?  Is it something you did--and please let us know how that turned out???

eBay Seller Not Credited for eBay Auction Promotio   eBay Seller Not Credited for eBay Auction Promotio

by: nsc This user has validated their user name.
Web Site

Mon Oct 20 17:48:22 2014

Usually eBay credits promotional discounts on the monthly invoice.

eBay Seller Not Credited for eBay Auction Promotio   eBay Seller Not Credited for eBay Auction Promotio

by: dans parts This user has validated their user name.

Fri Oct 24 16:42:07 2014

Just checked my Seller Account, and I got charged 100 Duration fees (10-day) for the 100 auctions listed on Oct 15, and got charged 100 Insertion fees for the 100 auctions listed on Oct 19.  Notice different fee types on different days.  Didn't get charged the corresponding fees that should have gone along with those if they were charging full-tilt.

Currently typing this while on hold with CS - been 57 minutes on hold now.  Zzzz....

eBay Seller Not Credited for eBay Auction Promotio   eBay Seller Not Credited for eBay Auction Promotio

by: dans parts This user has validated their user name.

Fri Oct 24 19:28:03 2014

Zzzz...

Gave up on hold after 1hr 5min, and called back.  Did get a CSR who seemed like she knew what she was doing, so after having her agree that I was due a credit, I dumped the other two issues from the last week on her (incorrect # of unique transactions on Trending Data in Dashboard, and Neg rec'd from blocked bidder winning with a 2nd ID).

Lo and behold, an hour later, I have a CREDIT!  Not 100% correct (off by $.95), but still a credit of $54.05.

Let's see if she comes through with anything on the other issues.



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