|Sun Jan 26 2014 13:18:42|
eBay Fails to Protect Sellers from Questionable Feedback
I am writing to express my concern for the deficient eBay feedback system. I am a Silver Power Seller and eBay Trusted Seller. In 2013 I received only 2 negative feedbacks versus 600 positive. The problem is that both of those negatives were absolutely unreasonable. Why? Well, both of them had one thing in common. The buyer claimed the part did not fit the vehicle. One of them went further by adding "false advertising" to the fray.
These two irresponsible buyers were the reason I was stuck at 99.8 percent positive feedback instead of 100. Not a big concern but an unnecessary blemish nevertheless.
I contacted both buyers via eBay's portal to ask them why they did not contact me regarding the part's fitment issue. None of them contacted me back nor did they ever file an Item Not as Described with eBay Buyer Protection Program to receive a refund!! In other words while these two buyers claimed they received the wrong part, at the same time they never did anything to either get a refund or receive the correct part. They simply walked away without doing anything about it. The problem does not end here.
We have an elaborate verification system for parts shipment whereby it is inspected by the part puller AND the shipping person. The chances of a wrong part being sent while obviously not impossible is extremely small.
Lastly, eBay's customer service was also contacted twice for each case, in an attempt to have these dubious negatives removed. I was disappointed by them as well because they promised to call the member and have the issue resolved but they never did.
The crux of the story is that eBay does nothing in obvious cases of feedback abuse to protect its top-tier sellers from such travesties. All high quality sellers are vulnerable to having their efforts at maintaining a stellar feedback record dented by buyers who seemingly leave negative feedbacks for fun.