|Wed Jan 22 2014 14:34:06|
Seller Loses Amazon Disputes even with Proof of Delivery
We have been selling on Amazon for some time now and lately we've been getting A to Z cases filed against us AND won for item not received even when we have proof of delivery. When we contest the case, we get this stock email response
"Hello from Amazon.com.
Thank you for writing back to us about order xxx-xxxxxx-xxxxxx. While we understand your concerns about this transaction, we cannot reverse the claim decision at this time.
We can only change this claim upon receiving direct communication from the buyer stating that the item was received with authorization to recharge them for the purchase. We encourage you to contact the buyer directly to determine if the order was received subsequent to the claim. The buyer can then contact us at firstname.lastname@example.org to let us know the item has been received, with authorization to recharge their account. Otherwise, please consider this claim closed. "
So, the only way Amazon will reverse the finding is if the buyer says its okay to charge them. What's the chances of that happening? If they opened a case and said it didn't show up, why would they admit it showed up now?
I know we can't be the only vendors out there getting screwed by Amazon. People complain about eBay all the time, but in our experience, Amazon is worse in regards to sellers.
So fellow sellers beware, if an A to Z case is opened in Amazon, you'll most likely lose. They probably hire the temps to copy and paste this response to all their cases that are refuted.
I'll keep selling on Amazon because we make good money over there, but I don't think I'll be purchasing off it anymore.
Annoyed with Amazon