|Mon Jan 20 2014 08:39:26|
eBay Extends Grace Period to Top Rated Seller in Warning Letter
I just received the following letter from eBay:
We see that you have a great track record as a Top Rated Seller.
To be eligible for Top Rated Seller benefits in the US program, sellers normally have to meet certain sales, volume and tracking upload goals. We also know that things come up, and because your sales history on eBay makes you one of our most valued sellers, we're going to give you some extra time - until January 20, 2014 - to meet these goals.
During this grace period we'll continue to evaluate your seller performance on the 20th of every month to see whether you're once again eligible to be a Top Rated Seller.
Visit your Seller Dashboard regularly to track your progress. For tips about uploading tracking go to the Top Rated Seller Resource Center.
We hope this extra time helps. As always, thank you for selling on eBay."
I am a low volume seller selling about 250-300 items a year. In checking my Seller Dashboard, the big thing is I have a No Return policy and do not promise same day (or 1 day shipping). I am wondering if they are going to use this as a ploy to force me to implement these two things.
I think a 14 day return policy is entirely too lenient. I always work with any buyer that wants a refund and I even choose to pay the return shipping as I think the goodwill with buyer is worth the cost.
My metrics for uploading tracking were at the low end of 90% because I failed to use the eBay shipping system for 3 out of 30 sales. The fact that my printer was out of service for almost a week (I had to wait until my son could come down and fix it for me) and I did the mailing of these 3 items the old fashioned way (I wrote out the label, paid for tracking, mailed the pkgs, and emailed the buyers the tracking number) does not count.
I complied with all the item specifics they wanted to add to my sales even though I did not agree with all of them and I even made some of the category changes they recommended. One change they recommend is to change a microfilm from the microfilm category to the Books, Non Fiction category - I am still thinking about that one lol.
I would like to know if anyone else has gotten a letter like this and, if so, what were the results.
If eBay is going to force us to change to their 14 week policy, you may be the next one to get the above letter. I have over 5,000 sales and really depend on eBay to supplement my fixed income. I do not know what I am going to do if I lose the ability to sell on eBay. I have tried Amazon and the kind of books I sell do better on eBay. It sounds like once we receive such a letter, we are under scrutiny from then on.