|Sun Jan 12 2014 17:32:08|
eBay Slaps Wrist of UK Buyer Who Was Left in the Lurch by Seller
I'm a UK eBay member with a buying and selling account. Recently I had a bad buying experience with a German Seller - 76 items purchased split over 3 invoices with a total value of 1200 Euro's.
Nothing was received.
One invoice for 14 items was pursued through the PayPal Resolution Centre, seller did not respond, case found in my favour, money credited back to my account.
The other 2 invoices for 62 items went through the eBay resolution centre. Again the seller did not respond and all 62 cases were closed in my favour, BUT only 2 items received an automatic refund, 60 were left without a refund.
Called customer support and they managed to implement 33 refunds but I'm still 27 refunds short 5 days after the cases were closed.
A "Technical Glitch" prevents an immediate manual refund, I may have to wait an additional 7-10 days !!
Not surprisingly I left the seller negative feedback and low stars, I got tired of being angry after about 15 of the 76 cases. To add insult to injury I received an MC012 notice from eBay today warning me about leaving low stars and negative feedback.
All the negs I left have been removed and the seller's account is looking cleaner. So much for BUYER PROTECTION eBay style.
Still waiting my refunds and warned for leaving negatives on Items Nor Received cases found IN MY FAVOUR. Only in eBay-land does this kind of logic exist.
Thanks for being there,