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Thu May 23 2013 16:45:39

eBay: Do What I Say, Not What I Do

By: Reader

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Dear Ina,
Re: shipping costs through eBay Global Shipping

Ebay wants sellers to keep the shipping costs low to lower their final value fees, and, presumably, to make a more positive buying experience, yet they charge a very high shipping cost to the buyer through the eBay global shipping program??? Obviously they are more interested in their profits than anything else.

I quit selling internationally (even to Canada) several years ago due to the high shipping costs, but more importantly, due to the higher customer return rate, or rate of customers requesting a partial refund due to "problems," such as a film camera that needed cleaning due to a sticking shutter, and wanted 40% of their purchase price back or to return it as "not as described," where I (the seller) obviously would have lost the case and probably received negative feedback.

It cost me less to issue a partial refund than to pay for return shipping. Even though the camera worked perfectly when I sold it, we know eBay would always side with the buyer in the event of any dispute.

I looked up the buyer's other purchases. He buys a lot of other camera equipment. I have to wonder how many he gets partial refunds on, due to one problem or another.
D.




Comments (9) | Permalink

Readers Comments

Perminate Link for eBay: Do What I Say, Not What I Do   eBay: Do What I Say, Not What I Do

by: Steevo This user has validated their user name.

Thu May 23 17:08:37 2013

As to international shipping costs, people aren't stupid.  They generally take the cost of the shipping off the price to determine what they are willing to pay.  

So as long as it's really cheap you can sell internationally.  Waste of time if you ask me.

One thing, we don't take any type payment that can be reversed from international buyers.
No paypal for sure.  

Some countries we do take a credit card directly.

It's an individual case but the items we sell are of a business or technical nature and buyers of this type items from whatever country are generally solid citizens.  

If we were selling Iphone 5s we'd have much more trouble.

And we have no warranty for international at all.  Bid accordingly.  

Perminate Link for eBay: Do What I Say, Not What I Do   eBay: Do What I Say, Not What I Do

by: Steevo This user has validated their user name.

Thu May 23 17:11:37 2013

About the shipping costs through the ebay global shipping program, of course those costs are high.  

They don't have the luxury of designing the program so it loses money, which is essentially what ebay has forced on all of us with cheap or free shipping.  

We have to charge unreasonably low shipping charges now.  We often end up losing money on shipping.  

Perminate Link for eBay: Do What I Say, Not What I Do   eBay: Do What I Say, Not What I Do

This user has validated their user name. by: WOODJUNGLE! ON EBAY

Thu May 23 19:58:20 2013

90% of my items are 1 to 5 pounds.  I have no problem shipping internationally to those who don't mind paying the high costs of shipping.  A bit less than 10% of my shipments are overseas.

Perminate Link for eBay: Do What I Say, Not What I Do   eBay: Do What I Say, Not What I Do

This user has validated their user name. by: Marie

Thu May 23 20:33:05 2013

In response to the first part of what the OP is stating "Ebay wants sellers to keep the shipping costs low to lower their final value fees, and, presumably, to make a more positive buying experience, yet they charge a very high shipping cost to the buyer through the eBay global shipping program?"  On international shipments, the high price of shipping does not drive the FVF for any US seller.  Ebay does not calculate the FVF on international shipments from the amount you have to charge them for shipping.  Ebay calculates if from the price you state on your listing you are charging for US shipping.  And if you offer free shipping to US addresses, then there will be NO FVF at all on the international portion you need to charge.

Perminate Link for eBay: Do What I Say, Not What I Do   eBay: Do What I Say, Not What I Do

by: comet This user has validated their user name.

Thu May 23 22:52:23 2013

I sell internationaly all the time and have not signed up for ebay's absurd third party skim fest..


I will not sign up for this either--this is theft pure and simple and coercion too.

Trying to bully sellers into this is just another way ebay tries to micro manage and glom onto another "cut" of the SELLERS profits.  

If you think ebay did NOT cut a "Sweetheart Deal" with Pitney Bowes on this and is NOT getting kickbacks--and isn't THAT a violation of the RICO statutes???---then I have a lovely BRIDGE to sell you.  

Perminate Link for eBay: Do What I Say, Not What I Do   eBay: Do What I Say, Not What I Do

by: Gina This user has validated their user name.

Fri May 24 20:32:01 2013

Shipping can differ $40 from one country to the next.  In this case I can't just wrap it all into one price and give everyone  free shipping!  Those who live in countries with high shipping costs KNOW what it costs...if they try to get around that...I simply want nothing to do with them!  I had this problem time and again with one group...demand letter rate KNOWING that PayPal will refund them...and KNOWING that there are sellers desperate enough to give in to their blackmail.....I don't!  

Perminate Link for eBay: Do What I Say, Not What I Do   eBay: Do What I Say, Not What I Do

by: Moonwishes This user has validated their user name.
Web Site

Sat May 25 10:18:27 2013

I had a potential customer on ecrater write to find out about shipping to Canada and how much it would be (all of which she actually could have found out right on the listing page). When I wrote and told her the cost to ship one sewing pattern to her, she was appalled and responded that she could buy a pattern and fabric and have it sent to her at that price. I could tell she thought I was trying to scam her since she thought she could have about a pound or more of goods coming in from the states for less than a 4 ounce rate 1st class rate. Then I took the time to explain about the huge postage increase this past January and that a 1 ounce package to Canada starts at over $6 and just keeps going up. Apparently she isn't willing to pay those prices, which is her decision.

I'm not sure since I no longer sell on ebay, why some of the posters here feel that it is ebay which has the high international rates, but for the most part those came about in January 2013 from the USPS not ebay. Do you know longer have the ability to say how much shipping is by country area when you make your listings? International shipping can be expensive, but just because it is doesn't mean I don't give it as an option as some are willing to pay the price. Never had a return of any product from over seas either, partly as I don't take refunds or returns.

Perminate Link for eBay: Do What I Say, Not What I Do   eBay: Do What I Say, Not What I Do

by: Patricia This user has validated their user name.

Sat May 25 11:02:29 2013

Many years ago when Ebay had their own store (don't know if they still do).  I ordered an Ebay keychain as a gift for someone.  The keychain was 5.00 they charged 5.00 postage and sent me the keychain in an envelope with a 35 cent stamp on it!

Perminate Link for eBay: Do What I Say, Not What I Do   eBay: Do What I Say, Not What I Do

by: Ed This user has validated their user name.

Sat May 25 15:30:10 2013

@Patricia
This is how ebay found that buyers did not like being over charged for shipping. Remember ebay says profit is not a dirty word. They enjoy big profits at the cost of every buyer and seller.

No ebay has tried to correct that mistake by forcing Free Shipping so they can pick up a little extra profit. If you choose to charge actual and not allow them to get their extra profit you get to live in fear of getting poor DSR's from the buyers for just passing along the actual USPS cost. ebay even makes a profit from USPS.

Thing are about the same as the good old days.



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