|Mon Dec 30 2013 17:19:57|
eBay Removes Negative Feedback Left for Abusive Seller
About a week or so before Christmas I had a strange experience with eBay removing a valid negative feedback comment I left for a seller regarding an item I had bid on shortly before Thanksgiving. The seller sent me a very rusty, abused tool that did not match the clean rust-free tool shown in the listing photo.
When I contacted the seller, he was extremely abusive and accused me of all sorts of things. When I filed a claim, somehow the escalate case button never showed up and I had to call eBay to move the claim process along. The Trust and Safety person I spoke with took care of it and said it was probably a system bug. He recommended that I still leave feedback for the seller, which I had already intended to do.
Before leaving feedback, I reviewed the current feedback policy to make absolutely certain the feedback I left would not be removed because after my experience with the seller, I thought he might try something. A few days after I left feedback, I received an automated message stating that due to a recent case, eBay had removed the feedback I had left.
I called eBay and after speaking with two people in Trust and Safety, they agreed that the removal of the negative feedback was invalid. One further explained that the seller had called eBay and had somehow gotten someone else in Trust and Safety to remove the negative feedback (I also found it extremely unusual that they disclosed this amount of detail to me). They said it would be reinstated and that the entire thing would be investigated.
As of now, they still have not restored the negative feedback I left for that seller and I've received no further communication from eBay.
The seller in question has no other negative feedback in his profile, which makes me wonder if he may have done this with other negative feedback he received. Have you heard of this happening to others and what should I do next?