|Thu Dec 26 2013 09:47:55|
eBay Should Disable Negative Feedback for Shipping Time Ratings
During periods of bad weather, eBay takes steps to protect sellers from low DSR scores due to carrier delays.
As UPS and FedEx have both reported higher than anticipated volume which has led to thousands of packages which were delayed, I wonder if eBay is going to offer sellers similar protections.
One of the inherent problems with eBay's rating system has always been that sellers are left on the hook for the failures of carriers to deliver packages within anticipated time frames.
Complicating matters is the estimated delivery times displayed by eBay on seller listings which do not take into account higher than expected carrier volume as has happened here, or weather issues which prevent carriers from meeting normal delivery time frames.
It seems only reasonable that eBay should take action to protect sellers from receiving low ratings as opposed to taking action after low ratings are given to sellers and made part of their account history.
While eBay has always been reactive instead of proactive in these instances, given the carriers are admitting they were not prepared for the volume of packages they received, it seems like eBay should afford sellers protection from low scores. Requiring sellers to contact eBay to address issues after they have happened seems like a tremendous waste of time for all parties concerned.
eBay should, in this case, disable low scores for shipping related issues by either issuing automatic 5 stars or eliminating the ability of buyers to leave low scores due to the issues carriers had this holiday season.
PS: Just watched ABC local news in New York, and apparently, Amazon is going to refund shipping costs to effected buyers and issue them a 20% discount coupon on a future purchase due to these shipping delays.